A potential issue that both riders and drivers face is the pairing process when requesting a ride with a TNC (such as Uber or Lyft). Congested areas, peak times and connection problems are possible, but implementing these simple steps to connect the rider and driver will help ensure you are syncing with the correct person. After all, it is our main goal to bring riders and drivers together! Take a look below at some of the ways many experienced drivers that use UZURV have ensured a seamless process from UZURV to the TNC.
Tips to Master the Pinging Process
1. Make sure both your phone and the passenger’s phone are on data (LTE) not Wi-Fi.
2. Make sure GPS is on for both.
3. 4G LTE provides the best capabilities, a soft restart or airplane mode off and on may re-connect to LTE and give you the best signal.
4. In some circumstances it is good practice to ask to borrow the rider’s phone and make the ping for them. In the rider app, make sure to have the destination entered or once the route shows touch on the starting point pin and place it directly on top of, or even better in front of your car.
5. Occasionally in very busy areas a good practice is to chat and ask rider about using the alternate TNC app beforehand (do they have both Uber and Lyft?). In some cities, Lyft is typically is less congested than Uber. However, Lyft does have an algorithm for detecting fraud that can make pairing difficult. Pairing over and over with the same passenger may not work in certain time frames, as well as if the passenger tips you more than $10 on Lyft. If you have ever rated the rider a three star or below in the past, you will not be able to pair.
6. Morning and evening rush hour can make it difficult to connect as well as special events (Marathon, Concerts, Sports Games ending). UBER seems to queue riders if there are a large # of riders requesting at the same time. Example: 3 riders looking, Rider 1 will get UBER 2 and 3 will have to wait. The DESTINATION FILTER will help solve this problem. If you put your destination filter to the Rider’s destination as you are going online, you will only be matched with passengers going the same direction (ie, your UZURV Rider.)
7. Because Uber & Lyft can anticipate that you’re driving forward while receiving requests, pings that are placed behind your car icon may often go to another driver even if they are closest to you. This is due to mapping efficiency and ETA times (a driver would have to do a U-turn in traffic to retrieve a passenger behind them. Best practice is to put the pin in front of your car not behind it to ensure you get the ping.
8. Remote areas not serviced require the rider to use an address or pin drop in an alternate covered area. Using the Chat Feature in the UZURV app will allow you communicate a mutual spot that is convenient for both rider and driver.
We hope these tips are helpful for your next UZURVation experience! Do you have any insider tips that you use? We want to hear them! Click here to send us your UZURV experiences. Happy driving!