We’re excited to announce a new partnership in Richmond Virginia with GRTC, Richmond’s public transit provider. The CARE On-Demand program is a supplement to the city’s special paratransit services for Richmond citizens who are physically or mentally disabled.
Under the Americans With Disabilities Act, municipalities are required to offer transportation options to those who have physical or mental disabilities. The transit programs (CARE and CARE plus), however, have struggled to keep up with demand.
That’s where UZURV comes in!
“We know this partnership with GRTC Transit System will help us both find solutions to make this pilot paratransit service work here in RVA and set the precedent for other transit agencies across the country. UZURV knows the need for an on-demand travel reservation system.” – UZURV Founder Matt Donlon
The program is available exclusively for CARE customers. GRTC anticipates the current demand to be around 250 rides per day.
Here at UZURV we are all hands on deck to deliver this exciting new pilot program! We’ve trained the highest rated rideshare drivers to be certified to drive under the Americans with Disabilities Act. We’ve also built a great team to manage this part of UZURV!
Travis Snellings is our Director of Special Transportation. Travis has been involved in the Special Transportation Industry (ADA Compliant Transportation as well as Non-Emergency Medical Transportation) for over thirteen years. Prior to joining UZURV he was General Manager at Van Go, Inc. in Richmond. He also served the company as Safety Manager, Driver Trainer, and Training Manager. He’s got a lot of experience in the special transportation field and we are so excited to have him on the team!
Shawnee Stein is our Logistics Coordinator and manager of our Call Center. Shawnee has been in the transportation business since 1990 professionally. She started as an owner operator in the trucking industry, dispatched for an HVAC Company in Las Vegas, and for the last 7 years she worked for a Non-Emergency Medical Transportation Para-transit company here in Richmond as a driver, dispatcher and a receptionist.
Shawnee is responsible for making sure everything runs smoothly and all CARE On-Demand riders get the reservations and rides they need.
How the Program Works
The CARE On-Demand program is for people who are unable to access public transportation because of a physical or mental disability and meet the requirements set by the ADA program. It gives them the option to make reservations for private transportation with a co-pay. Now they can call the UZURV call center, make a ride reservation, request specific amenities or special accommodations, and be picked up on time with curb-to-curb and even door-to-door service.
Once eligibility has been established, a customer can call the UZURV Call Center to schedule their ride at (804)-499-3400. When making a reservation, customers can request special accommodations. They will get a description of their assigned driver, vehicle, and type of Transportation Network Company (TNC) picking them up (Uber or Lyft). Rides must be scheduled at least 2 hours in advance and can be scheduled up to 30 days in advance.
Here are some additional details:
- Each ride must be within the CARE map (Henrico and Richmond).
- All rides must be continuous rides (no stops).
- Passengers can bring up to three others.
- Passengers can bring a service animal.
- The Care On-Demand offers curb-to-curb service + extra assistance to those who need it.
“It’s a game changer,” says Roderyck Bullock, a current CARE user. “As far as I’m concerned, they’ve hit it out of the park with this program.”
It’s a smart, safe solution and we are proud to have been chosen to provide this service. For more on the CARE On-Demand Program, check out GRTC’s website. If you’re a municipality looking for more information on how UZURV can provide a paratransit solution in your city, download our brochure, and give us a call!