Airport Pickups 101

 In For Drivers, For Riders

UZURV and airports just makes sense. As a rider, why spend money on airport parking fees or expensive cab rides when rideshare options are cheaper? Making a reservation to and from the airport gives you peace of mind that you’ll be on time and saves you from relying on the kindness of friends and family. It just makes sense.

For drivers, airport runs are predictable, reliable, and better than driving people home from the bars at 3am!

While it may be a win-win for both drivers and riders, airport restrictions placed on rideshare drivers can make the process a bit tricky.

Airport Tips for Riders

As a rider, your part isn’t that complicated.

  1. For trips to the airport, make sure to give yourself enough time to get through security. Depending on the airport, you’ll want to arrive 1-2 hours prior to your departure time.
  2. For trips from the airport, give yourself enough time to get off the plane and collect your baggage.
  3. If your plane is delayed, be sure to message your driver to let them know.
  4. Use the amenity filter to find drivers that are “Airport trained”. This way, you have a driver who knows the rules of the airport you’re flying into.
  5. Upon placing your reservations, your driver should give you instructions on where they will be. If they don’t, it’s worth asking so you know where to go.


Airport Tips for Drivers

Airports can be brutal for rideshare drivers. Failure to follow the rules can result in being sent away (without your rider), fined, detained, or worse, they can impound your car! Drop-offs are easy peasy. Just pull up to the departures terminal and drop your passenger off.

Pick-ups are where the issues lie. Here are some quick tips:

  1. Do not try and park within the Airport zone. Instead, use the remote ping approach if your rider is agreeable to conduct the ping process before you enter the Airport zone. This must happen outside the TNC FIFO queue.
  2. Don’t recirculate back through either departures or arrivals terminals.
  3. Make sure you know the airport rules so you know where to pick your passenger up.
  4. Message your passenger specific instructions so they know exactly where you will pick them up.
  5. Check their flight status ahead of time so you don’t get stuck waiting in a restricted area.

Some airports have clearly marked spots for TNC drivers, some don’t. If you know what you’re doing, make sure you add “Airport trained” as an amenity so you’re not passed up by riders looking for someone who knows what they’re doing. Want a full rundown on the ins and outs of airport pickups? Check out this guide by The Rideshare Guy.

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