UZURV Services in Alexandria, VA

The City of Alexandria’s Department of Transportation (Alexandria DOT) provides curb-to-curb paratransit for residents and visitors who are unable, because of a disability, to utilize other public transit services operating within the City of Alexandria. Alexandria DOT contracts with National Express to provide the bulk of these services, and Alexandria DOT contracts with UZURV to provide trips during times when National Express operated vehicles are unavailable, when service demand is high and/or for passengers and/or at times and in locations best served by UZURV’s Adaptive TNC service model.

To learn more about paratransit services provided by Alexandria DOT, including eligibility, areas served, hours of operations and passenger fares, visit the City of Alexandria’s DOT Paratransit Program page or contact the city’s Paratransit Coordinator via email or call (703) 746-4084 weekdays between 9 a.m. and 5 p.m.

DOT by UZURV

Who Can Use UZURV?

The DOT’s paratransit provider, National Express, determines which trips to assign to UZURV. In general, customers who are able to safely board and ride in a sedan or Sport Utility Vehicle, and those who use manual wheelchairs and walkers that can be stored in the trunk or cargo area of a sedan or SUV, will find UZURV service to be accessible and comfortable. UZURV drivers are able to assist with the storage of mobility devices upon request.

UZURV provides curb-to-curb transportation with a team of qualified and credentialed drivers who operate their own personal vehicles—much like other Transportation Network Companies (TNCs). Before providing trips, UZURV drivers pass a nationwide background check, a Federal Transit Administration (FTA) compliant substance abuse test, and must demonstrate knowledge of appropriate techniques for transporting people with disabilities and older adults.

When and Where Does UZURV Operate DOT Service?

DOT provides service throughout the City of Alexandria, City of Falls Church, Arlington County, Fairfax County and Fairfax City.

Service is available 7 days a week, 5:30 a.m. – 10:00 p.m. ET.

UZURV provides trips assigned by National Express. These trips can be at any time and in any area where DOT Paratransit operates.

Fares and Payment

DOT Paratransit fares are as follows:

  • Within the City of Alexandria – No fare
  • Trips that extend less than five miles beyond the City of Alexandria – $4.00
  • Trips that extend more than five miles beyond the City of Alexandria – $6.00

Fares must be paid in cash, and drivers do not make change.

How Many Passengers can UZURV Accommodate?

Because UZURV is a sedan-based service, we can accommodate the rider and two additional passengers. Presently, passengers are prohibited from sitting in the front seats of any vehicle.

Can UZURV Transport Children?

UZURV will transport children as long as they are accompanied by a responsible adult who is at least eighteen years of age. In accordance with Virginia law, children under the age of eight and/or measuring less than four feet, nine inches in height must be in an approved child safety seat which is provided by the rider. Drivers are prohibited from lifting or carrying children.

Traveling with a Service Animal?

UZURV welcomes passengers with service animals and has a zero-tolerance policy for any driver who knowingly denies access to a customer traveling with a service animal. A service animal must be under the physical or verbal control of its handler at all times and must sit or lie on the floor of the vehicle at all times. For more information, check out “Respecting Riders with Service Animals”.

What About Mobility Devices?

UZURV is able to transport any rider who can safely transfer from their manual wheelchair or walker into the passenger seat of a sedan or SUV with minimal assistance, and as long as the mobility device can be safely stored in the vehicle’s trunk or cargo area. UZURV drivers can assist with the storage of mobility devices upon request.

What Assistance Will Drivers Provide?

In accordance with DOT Paratransit policy, UZURV drivers will provide curb-to-curb service. Specific tasks that drivers will provide are listed below.

  • Meeting you at the curb or in the nearest parking area adjacent to the address where you will begin your trip.
  • Greeting you by name and announcing that they are your UZURV driver.
  • Assisting you with boarding the vehicle if you request.
  • Opening and closing the vehicle door.
  • Providing assistance with the vehicle seatbelt if needed.
  • Folding and storing a walker or manual wheelchair in the vehicle’s trunk or cargo area.
  • Providing verbal direction to assist you in locating the outermost door of your destination upon request.

Commenting on Service

In accordance with DOT program rules, customers should contact DOT’s Customer Service Center to register any formal comments, complaints or compliments about service provided by UZURV. You can reach DOT’s Paratransit Call Center online or via email or by calling (703) 746-4084 weekdays between 9 a.m. and 5 p.m.

Lost and Found

If you believe you have left an item inside your UZURV vehicle, contact DOT’s Customer Service Center at (703) 746-4084 weekdays between 9 a.m. and 5 p.m. We will do our best to locate and return your item to you as soon as possible.

Safety or Driver Concerns

In keeping with DOT policy, report all safety or driver concerns via the DOT website, by emailing the Paratransit Coordinator or by calling (703) 746-4084 weekdays between 9 a.m. and 5 p.m