The Metropolitan Atlanta Area Transit Authority (MARTA) provides MARTA Mobility, an origin-to-destination paratransit service designed for residents and visitors who are unable, because of a disability, to utilize MARTA bus and rail services operating throughout the Metropolitan Atlanta region. MARTA has contracted with a privately operated transportation provider, First Transit, to provide most of MARTA Mobility trips with a fleet of agency-owned vehicles with drivers and support personnel employed by First Transit. First Transit has partnered with UZURV to provide MARTA Mobility trips during times when other MARTA Mobility vehicles are unavailable, when service demand is high, and/or for passengers and/or at times and in locations best served by UZURV’s Adaptive TNC service model.
To learn more about MARTA Mobility, including eligibility, areas served, hours of operation, passenger fares, and other service policies, visit the MARTA Mobility website, or contact MARTA Mobility on non-holiday weekdays between 8:30 a.m. and 5:00 p.m. by phone at (404) 848-5826 or via TTY using the Georgia Relay Service at 711.
MARTA Mobility Paratransit by UZURV
Who Can Use UZURV?
The MARTA Mobility provider determines which trips to assign to UZURV based on the availability of the MARTA Mobility fleet, the time and location of the trip, and other scheduling factors. In general, customers who are able to safely board and ride in a sedan or Sport Utility Vehicle (SUV), and those who use manual wheelchairs and walkers that can be stored in the trunk or cargo area of a sedan or SUV, will find UZURV service to be accessible and comfortable. UZURV drivers are able to assist with the storage of mobility devices upon request.
UZURV provides door-to-door service with a team of qualified and credentialed drivers who operate their own personal vehicles — much like other Transportation Network Companies (TNCs). Before providing trips, UZURV drivers pass a nationwide background check, a Federal Transit Administration (FTA) compliant substance abuse test, and must demonstrate knowledge of appropriate techniques for transporting people with disabilities and older adults.
When and Where Does UZURV Operate MARTA Mobility Service?
MARTA Mobility provides service in those areas that are within ¾ of a mile of any MARTA bus route and around any MARTA Rail station at times and on days when transit service is available in the locations where the MARTA Mobility customer wishes to travel. MARTA Mobility may only be used when the trip being requested could also be made on MARTA bus and rail services. For a more detailed discussion of when and where MARTA Mobility services are available, visit the MARTA Mobility website. To check on whether a specific trip falls within the MARTA Mobility service area and during its hours of operation, call MARTA Mobility at (404) 848-5826 or via TTY using the Georgia Relay Service at 711. Calls are answered daily between 8:30 a.m. and 5:00 p.m.
UZURV provides trips assigned to it by the MARTA Mobility provider, First Transit. These trips can be at any time and in any area where MARTA Mobility operates. Marta Mobility operating hours are:
- Weekdays – 4:30 a.m. to 2:30 a.m.
- Weekend and Major Holidays – 5:30 a.m. to 1:30 a.m.
Fares and Payment
The $4.00 MARTA Mobility fare for trips assigned to UZURV can be paid in cash or by using MARTA’s prepaid trip card – the Breeze Card – by showing it to the UZURV Driver. Please note. UZURV drivers do not make change and are unable to accept tips.
- In accordance with ADA requirements, a rider’s Personal Care Attendant (PCA) may travel at no additional cost.
- Riders are also permitted to travel with up to 2 small children under the age of 5 and no taller than 46 inches in height at no additional charge.
- Riders are also permitted to travel with up to 2 companions, each of whom is required to pay the same fare as the rider.
For more information about MARTA Mobility fares, visit the MARTA Mobility website or contact MARTA Customer Service at 619-557-4555.
How Many Passengers Can UZURV Accommodate?
Because UZURV is a sedan-based service, we can accommodate the rider and two additional passengers. Presently, passengers are prohibited from sitting in the front seats of any vehicle.
Can UZURV Transport Children?
UZURV will transport children as long as they are accompanied by a responsible adult who is at least eighteen years of age. In accordance with Georgia law, children under the age of eight and/or measuring less than four feet, nine inches in height must be in an approved child safety seat which is provided by the rider. Drivers are prohibited from lifting or carrying children.
Traveling With a Service Animal?
UZURV welcomes passengers with service animals and has a zero-tolerance policy for any driver who knowingly denies access to a customer traveling with a service animal. A service animal must be under the physical or verbal control of its handler at all times and must sit or lie on the floor of the vehicle at all times. For more information, check out “Respecting Riders with Service Animals”.
What About Mobility Devices?
UZURV is able to transport any rider who can safely transfer from their manual wheelchair or walker into the passenger seat of a sedan or SUV with minimal assistance, and as long as the mobility device can be safely stored in the vehicle’s trunk or cargo area. UZURV drivers can assist with the storage of mobility devices upon request. If you need a wheelchair-accessible vehicle, contact MARTA Mobility at (404) 828-5826.
What Assistance Will Drivers Provide?
In accordance with MARTA Mobility policy, UZURV drivers will provide door-to-door service. Specific tasks that drivers will provide are listed below.
- Drivers meet you at the outermost door or in the front lobby of the building where you will begin your trip.
- Greet you by name and announce that they are your MARTA Mobility driver.
- Assist you with navigating to and boarding the vehicle if you request.
- Open and close the vehicle door.
- Provide assistance with the vehicle seatbelt if needed.
- Fold and store a walker or manual wheelchair in the vehicle’s trunk or cargo area.
- Provide verbal direction or assistance to assist you in locating the outermost door of your destination upon request.
Commenting on Service
In accordance with MARTA Mobility program rules, customers should contact MARTA Customer Service at (404) 848-5000 or visit the MARTA Customer Service website.
Lost and Found
If you believe you have left an item inside your UZURV vehicle, contact MARTA Customer Service by phone at (404) 848-5000 or visit the MARTA Customer Service website to report your lost item.
Safety or Driver Concerns
In keeping with MARTA policy, report all safety or driver concerns to MARTA Customer Service at (404) 848-5000 or visit the MARTA Customer Service website. If you need to report unsafe or illegal misconduct, contact MARTA Police at (404) 848-4911.