The Pace Rideshare Access Program provides eligible riders with a subsidy for rides on UZURV.

UZURV provides accessible, door-to-door transportation with drivers who complete background checks, drug and alcohol testing, and disability sensitivity awareness standards. UZURV drivers are respectful and ready to provide passenger assistance to and from the vehicle.

When you schedule rides, you will get an estimate for each ride before you book it. Any subsidies will already be applied, so this estimate will be the actual fare you’ll pay.

In addition, eligible riders with the Pace Rideshare Access Program will receive:

• Up to 8 UZURV rides per day
• Riders pay a minimum copay of $2 per ride
• Pace subsidizes up to $28 per ride
• If the total cost of the ride is over $30, riders are pay the remaining fare after the subsidy.
• Upon booking, Riders will be given an estimate of their fare after the Pace subsidy.
• Depending on actual miles and minutes of the ride, Riders may pay less than the estimate, but will never pay more than the estimate.
• Book rides on demand or in advance.
• Riders will incur a $10 fee for canceling less than 2 hours before a scheduled ride or failing to show up for a scheduled ride. View the Rider Policy page for more details.
• Rides must start and end within the Pace ADA service area — UZURV does not provide service to airports

Personal Care Attendants (PCAs) and children under 6 ride free. All other guests are a $2 copay per passenger.

Travel anywhere within the Pace ADA service area, excluding airports.

Eligibility is managed by the Pace Rideshare Access Program. Tap here to learn more on the Pace Rideshare Access Program webpage.

Rides are available Monday through Sunday, 4:30 a.m. – 11:59 p.m. CT.

You must first sign up with UZURV here. Then, to get your ride subsidy, visit the Pace Rideshare Access Program site and enroll.

IMPORTANT: You will need: your ADA Paratransit ID number, it starts with the letter “P”, and cell phone number and email address that is registered with RTA.

(Don’t forget to also choose UZURV as your preferred rideshare provider!)

Pace will determine your eligibility for the Pace Rideshare Access Program and let UZURV know when you become eligible. This can take up to 14 days.

No worries. You can find your ID number on your RTA Paratransit ID card. It starts with the letter “P”.

You will receive an email from us confirming your registration with UZURV and also welcoming you to the Pace Rideshare Access program when your eligibility is confirmed.

If you’re eligible, and we have confirmed your registration, you can start taking rides.

There are two ways to schedule – with the UZURV Ride app and the UZURV Call Center.

Download the app and learn how to use it to schedule rides here.

If you prefer to use the UZURV Call Center, our rider support representatives are ready to assist you. You can reach the call center by calling 312-583-7923, Monday through Sunday, from 4:30 a.m. to 11:59 p.m. CT.

Important: You will need your Pace ADA ID number to access the app and call center.

Drivers typically pick up an on-demand ride within approximately 15-20 minutes.