Welcome Chesterfield County Riders
Download the UZURV Ride app
Easily schedule, track, and manage your Chesterfield County Access on Demand rides with the accessible UZURV Ride app.
Get started with the UZURV Ride app
Use the buttons below to download or search for UZURV Ride in your phone’s app store.
Create your Ride app account and verify your email address.
Set up your account and check your inbox for a message about verifying your email address. You will need your Chesterfield County Access on Demand ID number.
See the Ride App Setup Guide and Tour for step-by-step instructions.
View the setup guide’s accessible transcript.
You're ready to go! Schedule your next ride.
Open the app to finish setting up your account. Then, start booking rides by entering the date, time, and location of your pick-up and drop-off addresses.
What you’ll love about the UZURV Ride app
Instant Ride Booking
Schedule, cancel, and modify UZURV rides from anywhere, anytime, with your phone.
Real Time Ride Tracking
Track your driver's progress before and during your ride in real time.
Live Rider Support and Oversight
Rides are monitored by live support you can reach by phone or email through the app.
Courteous and Attentive Drivers
UZURV Drivers Complete ADA awareness training, offer rider assistance, and provide door-to-door service for every ride.
FAQs
What is the UZURV Ride app?
UZURV Ride is an ADA-Accessible, WCAG 2.1 AA Certified app that allows you to easily schedule, track, and manage your UZURV rides all in one place.
What are the key benefits of the Ride app?
With the UZURV Ride app, you can….
- Book rides same day or schedule in advance.
- Book Ride Subscriptions up to 30 days in advance.
- See pick-up and drop-off arrival times for every ride in real time.
- Access live support by phone or email. Gain more flexibility by booking round trips, setting your favorite pick-up & drop-off locations, and updating reservations – all in the app.
Has anything changed about my service?
No. Your fare amount and high-quality UZURV service remain the same.
The only addition is your access to the UZURV Ride app. With it, you can schedule a ride with UZURV where and when you want.
The UZURV Ride app provides convenient ride scheduling, management, and tracking tools.
Do I have to use the Ride app to book rides?
No. You can still enjoy UZURV’s service without the app.
You may book a ride through the UZURV Call Center by calling (804) 655-0255 – Monday – Friday, from 5:30 a.m. – 7:30 p.m., and Saturday, from 7:30 a.m. – 7:30 p.m.
How do I create an account?
Before you begin, make sure you have your Chesterfield County Access on Demand ID number and the email address associated with your Chesterfield County Mobility Services account.
- Download the Ride app on either your iPhone or Android phone.
- Tap Sign Up on the app’s home screen to create an account and follow the steps to enter your profile information.
- Check your inbox for a message from UZURV asking to verify your email address.
- Open the app to continue setting up your account and start scheduling rides.
If you need any assistance with the app, call (804) 655-0255, Monday – Friday, from 5:30 a.m. – 7:30 p.m., and Saturday, from 7:30 a.m. – 7:30 p.m. Or email RiderSupport@uzurv.com.
Is there a fee to use the app?
No. The UZURV Ride app is free to download and use.
What if I need to cancel a scheduled ride?
The Ride app allows you to cancel rides up to two hours in advance of the scheduled pickup time. If you need to cancel within the two-hour window, you must contact the UZURV Call Center at (804) 655-0255. Riders will incur a $6 fee for canceling less than 2 hours before a scheduled ride or failing to show up for a scheduled ride. View the Rider Policy page for more details.
My ride app isn't working. What should I do?
If you have difficulty scheduling or canceling a ride, call the call center at (804) 655-0255 during the listed hours.
Need assistance?
Call (804) 655-0255 during the hours listed below.
