Having trouble with your Metro Mobility Paratransit On Demand ID number? See ID number instructions here.
Easily schedule and track your Metro Mobility Premium On-demand Rides
You can book and manage your UZURV rides when you want with an easy-to-use, accessible app.
Paratransit On Demand ID Number Requirements
Your Metro Mobility Paratransit On-Demand (POD) ID Number is based on your Metro Mobility ID number. To register the app with your POD ID Number or to use it for the Call Center, please follow these instructions:
- Your POD ID Number has 7 digits and begins with the number 8.
- If your Metro Mobility ID has 6 digits, simply add an 8 in front to create your POD ID number. If it has only four or five digits, add enough zeros after the 8 to create a 7-digit ID number.
For example:
ID number 123456 becomes 8123456.
ID number 1234 becomes 8001234. - If you still have difficulty, contact Metro Mobility at 651-602-1111 or metromobility@metc.state.mn.us.
What you’ll love about the UZURV Ride app
Instant Ride Booking
Schedule and cancel UZURV rides from anywhere, anytime, with your phone.
Real-time Ride Tracking
Track your driver's progress before and during your ride in real time.
Live Rider Support and Oversight
Rides are monitored by representatives you can reach through the app.
Accessible Design
The UZURV Ride app meets comprehensive accessibility and security standards.
Get started in three easy steps
1.
Download the app
2.
Set up your account
3.
Start booking rides
FAQs
My Metro Mobility ID number doesn’t match. What can I do?
You must register with your Metro Mobility Paratransit On Demand (POD) ID number. It is based on your Metro Mobility ID number. To register the app with your POD ID Number or to use it for the Call Center, please follow these instructions:
- Your POD ID Number has 7 digits and begins with the number 8.
- If your Metro Mobility ID has 6 digits, simply add an 8 in front to create your POD ID number. If it has only four or five digits, add enough zeros after the 8 to create a 7-digit ID number. For example:
ID number 123456 becomes 8123456.
ID number 1234 becomes 8001234. - If you still have difficulty, contact Metro Mobility at 651-602-1111 or metromobility@metc.state.mn.us.
What is the UZURV Ride app?
UZURV Ride is an ADA-Accessible app that allows you to easily schedule, track, and manage your UZURV rides all in one place. It is is built to WCAG 2.2 AA standards and is regularly reviewed by a third party and by UZURV for updates to accessibility standards.
What are the key benefits of the Ride app?
With the UZURV Ride app, you can….
- Book rides days in advance or schedule same-day.
- See pick-up and drop-off arrival times for every ride in real time.
- Access live support by phone or email.
- Gain more flexibility by booking round trips, setting your favorite pick-up & drop-off locations, and updating reservations – all in the app.
Do I have to use the Ride app to book rides?
You may book a ride through the UZURV Call Center by calling (612) 473-4115 during these hours:
- Monday – Friday, 6:00 a.m. – 10:00 p.m. CT
- Saturday, 7:00 a.m. – 11:00 p.m. CT
- Sunday & Holidays, 7:00 a.m. – 10:00 p.m. CT
How do I create an account?
Before you begin, make sure you have your Metro Mobility ID number and the email address associated with your Metro Mobility account.
- Download the Ride app on either your iPhone or Android phone.
- Tap Sign Up on the app’s home screen to create an account and follow the steps to enter your profile information.
- Check your inbox for a message from UZURV asking to verify your email address.
- Open the app to continue setting up your account and start scheduling rides.
If you need any assistance with the app, email RiderSupport@uzurv.com or call (612) 473-4115.
Is there a fee to use the app?
No. The UZURV Ride app is free to download and use.
What if I need to cancel a scheduled ride?
The Ride app allows you to cancel rides up to 60 minutes in advance of the scheduled pickup time. If you need to cancel within the one-hour window, you must contact the UZURV Call Center at (612) 473-4115. Riders will incur a $5 fee for canceling less than 60 minutes before a scheduled ride or failing to show up for a scheduled ride. View the Rider Policy page for more details.
My ride app isn't working. What should I do?
If you have difficulty scheduling or canceling a ride, call the Call Center at (612) 473-4115 during the listed hours.
Need assistance?
Call (612) 473-4115 during the hours listed below.
Monday – Friday
6:00 AM – 10:00 PM CT
Saturday
7:00 AM – 11:00 PM CT
Sundays & Holidays
7:00 AM – 10:00 PM CT
or email RiderSupport@uzurv.com
