UZURV Services in Portland
LIFT Paratransit by UZURV
Who Can Use UZURV?
The LIFT Paratransit provider determines which trips to assign to UZURV based on the availability of the LIFT Paratransit fleet, the time and location of the trip, and other scheduling factors. In general, customers who are able to safely board and ride in a sedan or Sport Utility Vehicle (SUV), and those who use manual wheelchairs and walkers that can be stored in the trunk or cargo area of a sedan or SUV, will find UZURV service to be accessible and comfortable. UZURV drivers are able to assist with the storage of mobility devices upon request.
UZURV provides origin-to-destination transportation (either curb-to-curb or door-to-door depending on need) with a team of qualified and credentialed drivers who operate their own personal vehicles — much like other Transportation Network Companies (TNCs). Before providing trips, UZURV drivers pass a nationwide background check, a Federal Transit Administration (FTA) compliant substance abuse test, and must demonstrate knowledge of appropriate techniques for transporting people with disabilities and older adults.
When and Where Does UZURV Operate LIFT Paratransit Service?
LIFT Paratransit provides service in those areas in and around Portland that are within ¾ of a mile of TriMet bus routes and around MAX light rail stations. LIFT Paratransit service is available daily between 3:30 a.m. and 2:30 a.m (meaning, the only hour it is not available is from 2:30am to 3:30am daily). For a more detailed discussion of when and where LIFT Paratransit is available, visit the LIFT Paratransit website. To check on whether a specific trip falls within the LIFT paratransit service area and during LIFT Paratransit hours of operation, call LIFT Paratransit at (503) 962-8000, option 1, or via TTY using the Oregon Relay Service at 711. Calls are answered on weekdays between 9:00 a.m. and 5:00 p.m. and on weekends between 10:00 a.m. and 5:00 p.m.
UZURV provides trips assigned to it by the LIFT Paratransit provider, Transdev.
Fares and Payment
Each LIFT Paratransit trip costs $2.50 and can be paid in cash, or with single-use LIFT paper tickets. Please note, UZURV drivers do not make change and are unable to accept tips. Customers must also show their TriMet Rider Hop Fastpass to verify eligibility when boarding.
In accordance with ADA requirements, a rider’s Personal Care Attendant (PCA) may travel at no additional cost.
Riders are also permitted to travel with an additional child or companion. Children under the age of 7 may travel at no additional cost.
For more information about LIFT Paratransit fares, visit the LIFT Paratransit website or contact LIFT Paratransit by phone at (503) 962-8000, option 2.
How Many Passengers Can UZURV Accommodate?
Because UZURV is a sedan-based service, we can accommodate the rider and two additional passengers. In General, passengers are prohibited from sitting in the front seats of any vehicle, unless approved by TriMet.
Can UZURV Transport Children?
UZURV will transport children as long as they are accompanied by a responsible adult who is at least eighteen years of age. In accordance with Oregon law, children under the age of eight and/or measuring less than four feet, nine inches in height must be in an approved child safety seat which is provided by the rider. Drivers are prohibited from lifting or carrying children.
Traveling With a Service Animal?
UZURV welcomes passengers with service animals and has a zero-tolerance policy for any driver who knowingly denies access to a customer traveling with a service animal. A service animal must be under the physical or verbal control of its handler at all times and must sit or lie on the floor of the vehicle at all times.
For more information, check out UZURV’s Service Animal Policy.
What About Mobility Devices?
UZURV is able to transport any rider who can safely transfer from their manual wheelchair or walker into the passenger seat of a sedan or SUV with minimal assistance, and as long as the mobility device can be safely stored in the vehicle’s trunk or cargo area. UZURV drivers can assist with the storage of mobility devices upon request. If you need a wheelchair-accessible vehicle, contact LIFT Paratransit at (503) 962-8000, option 1 or via the Oregon Relay Service at 711.
What Assistance Will Drivers Provide?
In accordance with LIFT Paratransit policy, UZURV drivers will provide origin to destination service. Specific tasks that drivers will provide are listed below.
Meet you at the vehicle (curb-to-curb) or the outermost door or in the front lobby (door-to-door service if requested) of the building where you will begin your trip.
- Greet you by name and announce that they are your LIFT Paratransit driver – your UZURV driver has a digital ID available to view upon request.
- Assist you with navigating to and boarding the vehicle if you request.
- Open and close the vehicle door.
- Provide assistance with the vehicle seatbelt if needed.
- Fold and store a walker or manual wheelchair in the vehicle’s trunk or cargo area.
- Provide verbal direction or assistance to assist you in locating the outermost door of your destination upon request.
Commenting on Service
In accordance with LIFT Paratransit program rules, customers should contact LIFT Paratransit at (503) 962-8000, option 2, or visit the LIFT Paratransit website.
Lost and Found
If you believe you have left an item inside your UZURV vehicle, contact Lift Paratransit Customer Service by phone at (503) 962-8000, option 2, or visit the LIFT Paratransit to report your lost item.
Safety or Driver Concerns
In keeping with LIFT Paratransit policy, report all safety or driver concerns to LIFT Paratransit at (503) 962-8000, option 2, or visit the LIFT Paratransit website.