Riding with hope, health,and heart

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Bringing freedom of movement to our communities

To be a UZURV passenger is to trust that your driver will help you get where you need to go, safely, conveniently and reliably. We’ve built an adaptive transportation network designed for people living with disabilities or medical conditions.

Schedule rides on-demand when you need them. Have help into and out of the car if you want it. Build a relationship with your driver. Take the direct route. Arrive on time. It’s these little details that translate into true freedom of movement.

“They’re not treating you like a number. They’re treating me like an individual, not like an old lady. It’s the best program in the world.”

Shirley, Richmond, VA

Adapted for You

Our rides are ADA-compliant, reliable and safe. Drivers are prepared for wheelchairs and service animals.

Prompt and Patient

Drivers arrive on-time and meet you at the door. They understand your time is valuable.

A Personal Ride

Drivers are specially-credentialed and certified to deliver the best service to you. It’s a private, direct ride to where you need to go — even request stops.

How it works

UZURV rides are currently offered through partnerships with city transit agencies and healthcare organizations, including the American Cancer Society. If your community is a participant, here’s how UZURV works for you:

  • Reservations can be made up to 30 days before or in as little as one hour in advance.
  • Call a toll-free number to make a reservation or your transit coordinator can book rides for you.
  • You’ll be contacted when the ride is first confirmed and when your matched driver is on the way.
  • Drivers park and ring the doorbell. Rides arrive on-time 98%+ of the time.
  • The driver can assist you from the doorstep to the car if you’d like.
  • You are driven reliably and safely to your destination — no stops to pick up more passengers or unplanned detours.
  • The driver can assist you from the car to your destination’s door.

UZURV Rider Fares

If a transportation program offers UZURV rides, the rider fare structure is based on the terms set by that local Transportation Program and published on the Transportation Program website. When booking a trip in the UZURV app, using a web portal, or by phone, UZURV will present you with your total fare before you submit your ride request. That way you always know the cost of the ride before you reserve it.  Riders are not charged until the trip is complete.

Policies

UZURV does not discriminate on the basis of a passenger’s disability with regards to access or cost.

UZURV has a zero-tolerance drug and alcohol policy for drivers. To report any violation or suspected violation, please contact support@uzurv.com.

State-Specific Contact Information:

Nevada:

In Nevada, UZURV is regulated by the Nevada Transportation Authority, which can be contacted at 3300 W. Sahara Ave, Ste. 200, Las Vegas, NV 89102. You can click here to file a complaint with the Authority. Nevada instructions for filing a complaint can be found here.