In 2021, GoDurham Access launched a supplemental assisted mobility model to manage nationwide driver shortages and rapid growth. Alongside its operating partner, WeDriveU, GoDurham Access partnered with UZURV to deliver a flexible, FTA-compliant solution that improved service efficiency and broadened access.
UZURV reached target trip volumes within two weeks of starting rides, enabling GoDurham Access to expand service availability before month one ended. In 2025, GoDurham Access awarded UZURV a five-year contract extension after sustained performance, including a 96% On-Time Performance (OTP) rate and a 39% improvement in per-trip cost efficiency.
Challenge:
Following the pandemic, GoDurham Access saw rapid growth in paratransit demand amid nationwide bus operator shortages. This combination of challenges constrained GoDurham’s paratransit service, impacting overall service delivery and cost efficiency. To support its dedicated fleet, GoDurham Access and its operating partner, WeDriveU, sought a flexible, supplemental capacity solution to improve per-trip cost efficiency and service predictability while maintaining FTA compliance and rider safety.
Core Outcomes
39%
Per-Trip Cost Efficiency
(compared against 2024 NTD baseline reporting)
96%+
On-Time Performance Rate
17.4%
YOY System Growth Supported in 2024
50
Day Launch Timeline
(scaled to target volume within 2 weeks)
Solution:
GoDurham Access and WeDriveU partnered with UZURV in 2021 to leverage its assisted mobility model. UZURV quickly mobilized supplemental capacity, providing an FTA-compliant specialized driver pool that launched service within 50 days and scaled to target trip volumes in just two weeks.
Today, the partnership continues to deliver reliable supplemental capacity, achieving a sustained 96%+ On-Time Performance (OTP) rate and a 39% improvement in per-trip cost efficiency. Beyond these performance outcomes, UZURV has also provided GoDurham Access and WeDriveU with:
- Specialized driver network: Credentialed in ADA door-to-door assistance and disability sensitivity, UZURV’s driver network offers a higher standard of care – contributing to a platform-wide 98% rider satisfaction rating.
- Dispatch software integration: Allowed automated scheduling and trip optimization through GoDurham’s Spare system. (Transitioned from Ecolane to Spare in 2024).
- Real-time operational oversight: Monitored trips to manage service reliability, preserve on-time performance, and resolve potential delays before impacting riders.