UZURV Services in Jacksonville and Duval County, Florida

The JTA has contracted with UZURV to provide an additional transportation option for Connexion riders. The program is called Connexion Plus, and it is perfect for customers who want private, same-day, door-to-door service to anywhere in Duval County with as little as two hours notice. Service is available anywhere in Duval County and the Orange Park Mall. The only exception is that service is not available within Naval Air Station Jacksonville. Each trip costs $6 for up to fifteen miles and $2 per-mile after that. For more information about Connexion Plus, go to JTA’s Connexion Plus Website, or contact JTA Connexion Plus Customer Service at (904) 265-8928. To learn more about how UZURV is supporting Connexion Plus with safe, reliable door-to-door transportation on demand, keep reading.

 

Who Can Use UZURV?

UZURV provides door-to-door transportation with a team of credentialed and specially trained drivers who operate their own personal vehicles — much like other Transportation Network Companies (TNCs). UZURV is also able to accommodate customers who need wheelchair-accessible service. Before providing trips, UZURV drivers pass a nationwide background check, a Federal Transit Administration (FTA) compliant substance abuse test, and must demonstrate knowledge of appropriate techniques for transporting people with disabilities and older adults. UZURV onboarding ensures that drivers are aware of and sensitive to the needs of people with disabilities and older adults.

Any customer who is safely able to use the JTA’s Connexion program should be able to use Connexion Plus operated by UZURV.

Standard Service – Connexion Plus customers who can safely board and ride in sedans or Sport Utility Vehicles (SUVs) and customers who use manual wheelchairs and walkers that can be stored in the vehicle’s trunk or cargo area and who can safely transfer to the seat of the vehicle with minimal assistance should be able to use standard service. Please note. UZURV drivers are able to assist with the storage of mobility devices upon request.

Wheelchair-Accessible Service – Connexion Plus customers who use mobility devices that cannot be stored in a vehicle’s trunk or cargo area and customers who cannot safely transfer to the seat of a standard UZURV vehicle can request a wheelchair-accessible vehicle (WAV).

For more information about eligibility for Connection Plus service, contact JTA Connexion/Connection Plus Customer Service at (904) 265-8928 or the Florida Relay Service at (800) 955-8771 (voice) or 711 (TTY).
When and Where Does UZURV Operate Connexion Plus?

UZURV provides Connexion Plus on behalf of the JTA in all parts of Duval County and the Orange Park Mall. The only exception is that service is not available within Naval Air Station Jacksonville. Connexion Plus is available as follows:

Non-Holiday Weekdays – 5:30 a.m. to 11:30 p.m.
Saturdays, Sundays and JTA Holidays – 5:30 a.m. to 10:00 p.m.

 

Requesting Connexion Plus Trips

Connexion Plus customers can request trips up to two hours before travel by calling the Connexion Plus call center at (904) 404-0848. Calls are answered during all Connexion Plus service hours; however, the call center is closed on New Year’s Day, Thanksgiving Day and Christmas Day.

 

Paying for Connexion Plus

The JTA sets fare and payment policies for Connexion Plus. Currently, Connexion Plus fares are as follows:

• $6 for up to fifteen miles and $2 for each additional mile.
• $4 for each additional passenger — limit of two additional passengers.
• A customer eligible to travel with a Personal Care Attendant (PCA) may bring their PCA along at no additional charge.
• Fares may be paid using a credit/debit card.

 

How Many Passengers can UZURV Accommodate?

Because UZURV is a sedan-based service, we can accommodate the rider and two additional passengers. Presently, passengers are prohibited from sitting in the front seats of any vehicle.

 

Can UZURV Transport Children?

UZURV will transport children as long as they are accompanied by a responsible adult who is at least eighteen years of age. In accordance with Florida law, children under the age of eight and/or less than four feet, nine inches in height must be in an approved child safety seat which is provided by the rider.

UZURV drivers are prohibited from lifting or carrying children.

 

Traveling with a Service Animal?

UZURV welcomes passengers with service animals and has a zero-tolerance policy for any driver who knowingly denies access to a customer traveling with a service animal. A service animal must be under the physical or verbal control of its handler at all times and must sit or lie on the floor of the vehicle at all times. For more information, check out “Respecting Riders with Service Animals”.

 

What About Mobility Devices?

As stated above, UZURV is able to transport Connexion Plus customers using mobility devices. Customers who can safely transfer from their manual wheelchair or walker into the passenger seat of a sedan or SUV with minimal assistance, and whose manual wheelchair or walker can be stored in the vehicle’s trunk or cargo area can use standard UZURV service. All other customers using mobility devices should request a wheelchair-accessible vehicle (WAV).

 

What Assistance Will Drivers Provide?

UZURV drivers are trained to provide door-to-door assistance. Specific tasks that drivers will provide are listed below. If you need any other assistance, contact Connexion Plus Customer Service at (904) 265-8928 or the Florida Relay Service at (800) 995-8771 (Voice) or 711 (TTY).

Drivers will:

• Meet you at the outermost door of the home or business where you plan to begin your trip. (UZURV drivers will not go beyond the outermost door of any home or larger building, so be ready in a location where your driver can find you easily.)
• Greet you by name and announce that they are your UZURV driver.
• Assist you to the vehicle if you request. Assistance may include guiding you to and from the vehicle using Human Guide Technique, providing a supportive arm or shoulder, pushing your manual wheelchair and/or providing verbal guidance along the way.
• Open and close the vehicle door.
• Provide assistance with the vehicle seatbelt if needed.
• Fold and store a walker or manual wheelchair in the vehicle’s trunk or cargo area.
• Provide assistance from the vehicle to the outermost door of your destination upon request.

 

Commenting on Service

In accordance with Connexion Plus program rules, customers should contact JTA Connexion Plus Customer Service to register any formal comments, complaints or compliments about service provided by UZURV. You can reach Connexion Plus Customer Service at (904) 265-8928 or via the Florida Relay Service at (800) 995-8771 (Voice) or 711 (TTY).

 

Lost and Found

If you believe you have left an item inside your UZURV vehicle, contact Connexion Plus Customer Service at (904) 265-8928 or via the Florida Relay Service at (800) 995-8771 (Voice) or 711 (TTY). We will do our best to locate and return your item to you as soon as possible.