UZURV Zero Tolerance Policy
UZURV has a zero-tolerance controlled dangerous substance and alcohol policy for drivers. In addition, UZURV drivers are subject to pre-service, post accident and random drug and alcohol testing in compliance with FTA/DOT 49 CFR.
Driver Acknowledgements & Agreements
By providing Transportation Services as a Driver on the UZURV Site and Driver App, you acknowledge and agree that it is prohibited for you to:
Use a controlled dangerous substance and/or alcohol that may impair you as a driver while providing a prearranged ride or while you are logged on to UZURV’s digital network as a driver but are not providing a prearranged ride. You understand that UZURV maintains a “zero-tolerance” controlled dangerous substance and alcohol policy and further agree that you shall not take any action that harms or threatens to harm the safety of the UZURV community or third parties.
You understand that UZURV investigates complaints received from riders alleging that a driver violated the zero-tolerance policy. And that if the results of the investigation corroborate the rider’s complaint, UZURV shall revoke the driver’s access to the transportation network company’s digital network within 72 hours from the time when results of the investigation corroborate the rider’s complaint.
Reporting zero-tolerance concerns
Riders who suspect that a UZURV driver is under the influence of a controlled dangerous substance or alcohol should:
- Call the authorities by dialing 911 or your local non-emergency assistance line
- Contact our UZURV Rider Support team calling (866) 898-7836 or by tapping ‘Call UZURV’ on the Rider App. Our team is available 24 hours a day, 7 days a week.
A concern doesn’t need to be real-time to warrant reporting through this channel. The 24/7 line is available for any reports relating to safety during a ride.
For non-critical or general zero-tolerance inquiries, you can also submit a ticket to our Support Team by tapping the “Contact Support” button on the Rider App or emailing ridersupport@uzurv.com.