Drive better paratransit outcomes with lower costs
Every day in paratransit... safety, families, and communities come first. UZURV's Assisted Mobility TNC platform delivers safe, compliant paratransit that protects riders and budgets — at up to 60% lower cost.
What is an Assisted Mobility TNC?
A flexible, FTA-compliant partner designed to reduce costs and protect riders
Paratransit provides essential transportation for communities. To help agencies advance this mission, UZURV’s Assisted Mobility TNC platform provides an FTA-compliant driver network ready for door-to-door assistance — offering scale, performance, and cost savings without compromising rider safety or satisfaction.
Scalable, on-demand paratransit
Credentialed drivers with door-to-door assistance
Real-time tracking and audit-ready reporting
Live call center and accessible rider app
Dedicated wheelchair-accessible vehicles (WAV)
Flexible supplemental & rider choice options
Up to
60%
cost savings
97%
on-time performance
98%
rider satisfaction
<60
days to start service
Measurable Outcomes Across Agencies of All Sizes
MTA MobilityLink & Call-a-Ride
Large Urban Program:
Between 2021 and 2022, ridership across the Maryland Department of Transportation Maryland Transit Administration (MDOT MTA) MobilityLink — one of the nation’s top 10 paratransit networks — grew by 15%. At the same time, industry-wide operator shortages created service challenges. To support system growth while meeting accessibility and compliance standards, MDOT MTA partnered with UZURV to deliver a flexible, FTA-compliant assisted mobility solution across its MobilityLink and Call-a-Ride programs.
Results:
- 60% Cost Savings
- 37% Ride App Adoption
- 99% Rider Satisfaction Rating
- 97.5% On-Time Performance
Houston METROLift
Large Urban Program:
Facing a $6 million increase in operating expenses and 16% growth in rider demand, Houston METRO needed a fast, compliant way to expand capacity for its METROLift paratransit service while optimizing cost efficiency. Houston METRO used the 791 Purchasing Cooperative to launch a pilot supplemental service with UZURV in just 41 days, leveraging UZURV’s credentialed, FTA-compliant driver network, which integrates with METRO’s RideCo dispatch software. Since launching, Houston METRO has expanded system capacity and improved operational efficiency while preserving safety and FTA compliance.
Results:
- 34% Increase in Cost Efficiency
- 41-Day Rapid Service Launch
- 98% On-Time Performance
GoDurham Access
Mid-Sized Program
In 2021, GoDurham Access managed rising paratransit demand amid nationwide driver shortages. To expand paratransit capacity, optimize per-trip costs, and maintain FTA compliance, GoDurham Access launched a supplemental pilot program with UZURV. Starting service within 50 days, UZURV’s credentialed driver network scaled to target trip volumes in just two weeks. Today, the partnership continues to deliver reliable supplemental capacity throughout the Durham, North Carolina region.
Results:
- 39% Cost Savings
- 50-Day Launch Timeline
- 98% On-Time Performance
Hanover DASH
Regional & Small Footprint Program
Across a 474-square-mile service area without traditional fixed-route bus options, Hanover County, Virginia, faced a growing transit disparity for older adults and residents with disabilities. To address this, the County partnered with UZURV to operate Hanover DASH, building on its existing volunteer driver network to establish a scalable, highly efficient rider choice program. Today, UZURV provides service across both urban and rural areas, completing over 28,500 annual trips with a sustained 97% On-Time Performance (OTP).
Results:
- 97% On-Time Performance
- 28,500+ Annual Completed Trips
- 9.6% of Annual Completed Trips are WAV
- 70% Ride App Adoption
Impact Across Agency Leadership
Choose a title to explore how an Assisted Mobility TNC drives value for teams across transit
Partnering with an Assisted Mobility TNC helps your agency…
- Lower operating costs, redirect funding to other services, and maintain compliance while keeping riders safe.
- Strengthen public trust and board confidence with proven performance outcomes and high rider satisfaction.
- Advance community reach and accessibility by delivering FTA-compliant paratransit that enriches the rider experience and keeps your community connected.
Adding an Assisted Mobility TNC allows your team to quickly…
- Reduce overall paratransit costs without compromising safety or service quality.
- Route overflow and low-density trips to support core operations and build system resilience.
- Connect to your existing dispatch software to reduce administrative friction.
- Improve service reliability with specialized, door-to-door assistance that scales with your ridership.
Working with an Assisted Mobility TNC makes it simple to…
- Provide riders with a credentialed driver network that meets FTA drug- and alcohol-testing requirements and offers door-to-door assistance.
- Scale paratransit to cover demand peaks, low-density hours, and same-day trip requests.
- Track trips in real time with a dedicated operations team that steps in to resolve delays before they happen.
- Monitor trips and performance in real time through a centralized platform.
With an Assisted Mobility TNC you can…
- Deliver accessible, door-to-door assistance through a credentialed, FTA-compliant driver network.
- Expand ambulatory and WAV coverage, reduce wait times, and improve service reliability.
- Make scheduling trips easy for riders with an accessible rider app and dedicated call center.
Procuring an Assisted Mobility TNC lets you…
- Reduce compliance risks through an FTA drug- and alcohol-tested driver network, specialized in providing ADA assistance.
- Protect performance standards with real-time trip monitoring and proven service level execution.
- Get centralized data access to easily verify trip records, track SLA adherence, and maintain audit-ready reporting.
Integrates with most software and is ready to launch in less than 60 days
Integrated Disptach
Real-time Ride Status
Transparent Reporting
Discuss Your Agency’s Paratransit Goals with Our Team
