Using an Adaptive TNC in paratransit

Ask someone you know:

Learn more about enhancing mobility independence and improving agency key performance indicators.

MDOT MTA

Ask about verified 25% per-trip cost savings, 97%+ on-time performance, and how supplemental service and rider choice programs serves well over 100K monthly trips.

Palm Tran

Learn how the addition of UZURV quickly relieved pressure on service and helped improve on-time performance and lowered per-trip costs on average across the entire ADA paratransit program.

Trimet

Find out how the program found a collaborative provider to improve flexibility in ADA paratransit service, achieve year-to-date 97.8+% on-time performance (no later than 15 minutes), and continues to expand utilization.

COTA

Discover how a multi-year rider choice program delivered consistent performance and flexibility in a time of major change.

JTA

Learn about the strong performance in JTA's innovative Rider Choice program and how it led to support of prime contractors in ADA supplemental service in a time of need.

Inquire about how UZURV and SacRT completed a successful and comprehensive FTA triennial audit and review.

Pace logo

Learn more about a collaborative partnership, strategic use in ADA supplemental service, and full Trapeze integration helped quickly improve overall agency paratransit performance.

Go Durham

Hear how GoDurham saved 30% on per-trip costs while achieving significantly improved Rider satisfaction.

Marta

Find out about the rapid launch that supported the operating company with a flexible network of fully FTA-compliant drivers, and the immediate results for program performance.

MBTA

Discover how a collaborative partnership with MBTA led to success after UZURV became a non-dedicated service provider (NDSP) in Boston.

Valley Metro

Get the story on how flexible service provided stability and consistency through contract transitions in ADA paratransit and Rider Choice.

RTC

Uncover how RTC achieved 99+% Agency Reported On-time Performance (OTP) and 100% Appointment OTP with UZURV's service.

Let us know if you'd like to connect with other industry leaders already using an Adaptive TNC.

Ensuring riders have access to safe, door-to-door service with FTA-compliant drivers on every ride

EVERY UZURV driver is fully FTA-compliant and must pass rigorous drug & alcohol screening and background checks before driving.

EVERY UZURV ride is monitored in real-time by our operations team.

EVERY Rider and Driver can reach an Operations team member at any time during a ride.

Delivering exceptional service (while also reducing paratransit trip costs)

JTA

98%

On-time Percentage

56%

Cost ReductionPer Trip

JTA achieved a net average trip cost of $24.39 per trip, which is 56% below the post-COVID average cost per trip.

Read Case Study

“Using an adaptive transportation network company like UZURV has improved our key metrics for SacRT GO, including customer satisfaction.”

— Henry Li, CEO SacRT

The Adaptive TNC model gives Riders more dignity through mobility...

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And communities are talking about the impact

UZURV Follow 1,472 3,437

uzurv
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20h 1958888183816438063

Rider Review: "I have been using this service since the beginning of the year to get to #dialysis. The drivers are always nice and helpful. It is nice to have #UZURV when we are going somewhere we really don't want to be." - @PaceSuburbanBus rider Kim H.

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22 Aug 1958733395434840066

Rider Review: "I have been using this service since the beginning of the year to get to dialysis. The drivers are always nice and helpful. It is nice to have your service when we are going somewhere we really don't want to be." - @PaceSuburbanBus rider Kim H.

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20 Aug 1958193579404194279

Rider Review: "Y'all got some gems! #UZURV drivers have clean cars, drive safely, and provide excellent assistance. Kudos to the drivers & kudos to UZURV!" - @PaceSuburbanBus #Paratransit Rider Phyllis B.

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18 Aug 1957347992547053576

Rider Review: "I would like to provide the utmost compliment to UZURV driver Stevie M. I want to acknowledge the amazing customer service this driver provides for my son on every trip." - Mother of @ChesterfieldVa #Paratransit rider James M.

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14 Aug 1956085169800061349

Rider Review: "My UZURV driver was more than exceptional. I have no words to express how great the ride made me feel. UZURV as a company is doing a great job, back office, dispatchers, representatives, and drivers." - Thomas W. @HanoverVa #ADA #Paratransit Rider

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14 Aug 1956046161418006871

Rider Review: "I had an amazing experience with my #UZURV driver. She was very nice, polite, and helpful. I felt comfortable and would like to have her for future trips." - @palm_tran #ADA #Paratransit Rider

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8 Jul 1942615386442117600

Driver Review: "Working with #UZURV brings me genuine happiness because it’s not just about driving—it’s about making a difference. It’s rewarding to know that I’m not only providing transportation, but also comfort, safety, and dignity to those who need it most." - UZURV Driver

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4 Jul 1941165652972081211

Rider Review: "I would like to compliment #UZURV drivers for being very pleasant and helpful. Their service is extremely appreciated. Additionally, O. was compassionate and careful not to drop me off at the incorrect address." - @mtamaryland #ADA #Paratransit Rider

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2 Jul 1940441624691044418

Rider Review: "My #UZURV driver did such a great job being so kind and helpful, she does a great job representing UZURV's services." - @JTAFLA #ADA #Paratransit Rider

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30 Jun 1939716223790375380

Rider Review: "My #UZURV driver proactively assisted me, following trip notes perfectly, maintaining a kind and professional attitude throughout the ride. His car smelled clean, and he drove smoothly. I added him as one of my favorites!" - @PaceSuburbanBus #ADA #Paratransit Rider

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26 Jun 1938221011192762740

Rider Review: "I want to say that I had one of the nicest rides. My #UZURV driver greeted me, opened the door for me, and we had a good conversation the whole trip. The driver really displayed professionalism; he was courteous and on time." - @mtamaryland #ADA #Paratransit Driver

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24 Jun 1937541647920742796

Rider Review: "I am very grateful for the treatment and pleasant ride I had with my #UZURV Driver, because they were very helpful assisting me with my medical device, showing willingness to provide the best experience." - @mtamaryland #ADA #Paratransit Rider

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18 Jun 1935276857886134465

Rider Review: "I want to compliment my #UZURV driver who provided exceptional service. I had a significant and impactful experience. I want to share how glad I am to receive excellent service from Emeka and other #UZURV drivers." - @mtamaryland #ADA #Paratransit #Rider

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17 Jun 1934929784854708670

Rider Review: "I appreciate the service and am grateful for such good drivers. My #UZURV drivers offer door-to-door service without issues, handle traffic well, and get me home on time. They are all very good and helpful drivers." - Dale R. @PaceSuburbanBus #Paratransit #Rider

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16 Jun 1934536858672705801

Rider Review: "I absolutely love the service! The #UZURV Ride app is user-friendly, and the customer support is truly phenomenal. The vehicles are always new, clean, and safe, making for a comfortable and reliable experience." - Andrea C. UZURV Rider

Most major mobility platforms are Adaptive-ready

Through direct API integration with UZURV, enabling...

Integrated Disptach

Real-time Ride Status

Transparent Reporting

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Let us know if you'd like to connect with other industry leaders already using an Adaptive TNC.