Please note: There is currently a delay in UZURV’s document reviewal process. You can expect to hear back within 4-7 business days of submitting a document. Thank you for your patience!
Metropolitan Atlanta Rapid Transit Authority (MARTA) Onboarding Guide
Your step-by-step guide for providing documents, signatures, and certifications required to become a UZURV Driver.
Earn up to $150 in bonuses.
Onboarding can take up to a few weeks. This process sets you up for success, and the time you take to onboard is worth it. You’ll earn good money helping others plus startup bonuses:
- $50 bonus when you finish onboarding and take your first trip.
- Plus another $100 after your first 25 trips.
That’s $150 in bonuses and good work that makes a difference.
New Driver bonuses are good through May 31, 2023.
Documents
In the Drive app, navigate to the Documents tab for your transit program. Here’s what you’ll see. Tap on each document to upload it to the app.
Important instructions for several documents:
Tap on the title of each document below to expand and view information pertinent to completing each document.
Take a clear picture of the front of your license. Make sure there is no glare and that all the information on your license can be easily read. Then upload the picture to the Drive app.
Drivers in this program must have at least 3 full, uninterrupted years (to the month and day) of verifiable driving history in the United States. If we cannot establish it with your license, we may request documentation to verify your U.S. driving history.
Note: Time with a learner’s permit or provisional license does not count toward your driving history.
Click here to get a free certification online if you don’t already have one. Enter your name as it appears on your current driver’s license when you sign up.
This is a FREE certification. If asked for payment at any point,
- Go to “My Dashboard”
- Click the blue Employer ID button
- Enter DRIVEUZURV
If you don’t finish in one session, use this link when you’re ready to continue.
The Department of Transportation (DOT) requires all drivers to acknowledge the following:
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- If they worked in a DOT-regulated, safety-sensitive position with any DOT-covered employer within the last two years. This does not include your time with UZURV or most rideshare companies.
- If they have tested positive or refused a DOT-administered drug or alcohol test within the last two years.
Download the DOT Notification and Acknowledgement Form using the button below. Be sure to print, sign, and date BOTH sections. Fill it out and upload the completed form to your Drive app.
What is a DOT-regulated, safety-sensitive position?
This refers to a position within an organization that is subject to Department of Transportation (DOT) regulations in which an employee’s performance directly affects their own safety or the safety of others.
This includes things like working on pipelines, driving a truck, operating a ferry or a train, or repairing an airplane for these agencies:
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- Federal Motor Carrier Safety Administration (FMCSA)
- Federal Railroad Administration (FRA)
- Federal Aviation Administration (FAA)
- Federal Transit Administration (FTA)
- Pipeline and Hazardous Materials Safety Administration (PHMSA)
- U.S. Coast Guard (USCG)
All UZURV drivers must provide proof of auto insurance. The document you upload to the app must have the following information:
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- Name
- Vehicle Information (Make. Model, Year, VIN#)
- Effective Date in Month/Day/Year format
- Expiration Date in Month/Day/Year format. (We cannot accept “expires one year from effective date.”)
Please note: We cannot accept a Digital ID, Apple Wallet, or app version of the auto insurance ID card. It must be a PDF, screenshot, or photo of your auto insurance ID card or declaration page.
We pay for a virtual vehicle inspection that you do from home.
Choose one inspection partner from the options below and schedule your free Inspection. After the inspection, you will be emailed a form you’ll upload to the app.
OR
Please note:
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- All inspections are good for one year. Please enter your expiration date one year from the inspection date.
- UZURV will NOT cover the cost of additional work needed to pass the inspection.
Vehicle and profile photos
Visit these guides for profile and vehicle photos and get tips on taking a photo that meets requirements for approval. Your photos should be clear and recognizable images so that riders can easily identify you and your vehicle.
Provide your signatures
When you tap Signatures, here’s what you’ll see:
Click on each document to sign your:
- Partner Agreement
- Form W9 – be sure to enter your full legal name
- Screening Disclosures and Authorization
- And any other documents listed
You must sign documents on your phone in landscape mode. Here’s how:
- Tap the document to sign.
- When you see the 3 dots, turn your phone sideways. A signature screen will appear.
- Sign the document, using your finger or a stylus.
If the signature screen does not appear when you turn your phone sideways, check your phone’s orientation lock in Settings and disable it. Then try signing documents again as described above.
STOP!
Do not move on until you’ve uploaded all required documents and provided all required signatures.
Complete your screenings
Once all documents and signatures are reviewed and approved, you’ll get an update in the Drive app when your screenings are ready for you to begin. These screenings include…
- Criminal Background Check
- Motor Vehicle Record (MVR)
- Department of Transportation (DOT) Drug Test
- English Language Screening — you can only take this once, so review this helpful user guide before you begin.
Get your certifications
After your screenings are clear, you’ll be able to access your certifications in the app. You’ll use the UZURV Learning Center to complete several courses. These are required and help you get certified to be a successful driver on UZURV’s platform.
Onboarding driver FAQs
With UZURV, you’ll make a positive impact in your community by giving rides to people who need additional assistance.
You’ll….
- Earn 20-30% more per ride than a typical rideshare
- Support your community by providing rides to people who need them
- Get to know riders who appreciate the work you do
- Choose from pre-scheduled rides, on-demand rides, and multi-ride Journeys
- See estimated earnings before expressing interest in rides
- Feel confident with live ride monitoring and 24-hour phone support
To drive on the UZURV platform, you must…
- Be 25 years of age or older.
- Have a valid U.S. Driver’s license from your state of residency.
- Have at least 3 full, uninterrupted years (to the month and day) of verifiable driving history in the United States. (Some programs may require more.)
- Be able to communicate well using the English language.
- Be able to pass a….
- Criminal background check (past 7 years minimum)
- National Sex Offender Registry background check
- Motor vehicle background check
- Drug screening
To drive on the UZURV platform, your vehicle must be…
- A 4-door car with seating and seat belts for 4 to 8 people (including you).
- 10 model years (2017) or newer (7 model years (2020) in Dallas and Phoenix).
- Clean and free of damage, advertisements, commercial wrapping, or large exterior signage.
- In good working condition and able to pass inspection.
Vehicles can NOT…
- Be modified, rentals, pickup trucks, or on a short-term lease.
- Be registered for commercial use.
- Have a salvage, rebuilt, or equivalent title
This program may have additional requirements — see the yellow section below for the full list.
Do you own a wheelchair accessible vehicle? Get started here!
A transit program represent a UZURV partner that determines what rides show in your Driver Feed. Depending on where you live, the Drive app preselects transit program(s) for you that provide rides near you.
If your app shows multiple transit programs, make sure you have the right transit programs for your driving needs before you start your document requirements.
Having the right transit programs means:
- You only complete the requirements you need. Nothing extra.
- Your app shows rides in the locations where you plan to drive.
Learn more about transit program by watching this video: How to Choose a Transit Program.
UZURV Riders are people in your community who need additional assistance with mobility. The majority of our riders depend on everyday vehicles for transportation.
Our Riders are….
- People with disabilities
- Older adults
- Families with special-needs children
- People who rely on service animals to guide them and keep them safe
- Anyone with mobility limitations who need a little help getting to where they need to go
UZURV partners with hospitals, government agencies, insurance companies and nonprofits to provide a higher level of care to people with disabilities and older adults. In doing so, UZURV drivers must meet state TNC and Federal Transit Administration (FTA) regulations as well as requirements set by our program partners.
Additionally, our drivers need to be versed in the Americans with Disabilities Act (ADA) requirements, as well as the privacy expectations of the Health Insurance Portability and Accountability Act (HIPAA).
While it takes a little longer to complete UZURV’s onboarding requirements and credentialing, our drivers find earning 20-30% more per ride than driving typical rideshare makes it well worth the effort!
REQUIREMENTS TO DRIVE IN THIS PROGRAM
Drivers in this program must…
- Be 25 years of age or older.
- Have a valid U.S. Driver's license from your state of residency.
- This program accepts residents from the states of Minnesota and Wisconsin.
- Have at least 3 full, uninterrupted years (to the month and day) of verifiable driving history in the United States.
- Note: Time with a learner’s permit or provisional license does not count toward your driving history.
- Be able to communicate well using the English language.
- Have valid (personal) vehicle insurance and registration, both from your state of residency.
- NOT have failed a Department of Transportation drug screening in the past 2 years.
- NOT have any driver’s license suspensions or revocations in the past 3 years.
Vehicles in this program must...
- Have at least 4 doors
- Have seating and seat belts for 4 to 7 people (including the driver).
- Be 10 model years (2017) or newer. Have an odometer reading of less than 150,000 miles.
- Be clean and free of damage, advertisements, commercial wrapping, or large exterior signage.
- Be in good working condition and able to pass inspection.
- NOT be a rental, short-term lease, pickup, commercial, fleet, or modified vehicle.
- NOT have a salvage, rebuilt, or equivalent title.
- Do you own a wheelchair accessible vehicle? Get started here!