Adaptive Mobility and Paratransit
Drive better operational efficiencies, rider experiences, and cut costs at-scale with UZURV’s adaptive, on-demand mobility platform and extensive network of FTA compliant drivers.
Outcomes
Delight your riders with services designed to support their unique needs.
4.7
Rider rating based on Net Promoter Score
Create Rider-centered experiences
UZURV riders report high satisfaction with their experience across all programs.
98%
On-Time Average
Enhance service quality and reliability
UZURV drivers are exceptional. They consistently achieve a 98%+ on-time average.
60
Days to Deploy or Expand
See long-term results faster
Our flexible, cloud-based platform and agile driver recruitment strategies enable most programs to deploy or expand service within 60 days.
Why Drivers and Riders Love UZURV
Rider Review: "My #UZURV driver for my last night pick up. The driver was prompt as in right on time. He was very personable and professional. He exemplified exceptional customer service. He is the type of driver that you wish you could have every trip!" - @PaceSuburbanBus Rider
Rider Review: "My #UZURV driver was so nice on my trip today. I left my phone and he took the time to go back and return it. Overall, I am very happy with the service." - @mtamaryland #ADA #Paratransit Rider
Rider Review: "I want to express my gratitude for my fantastic experiences riding @GRTC #Paratransit so far. I'm going to recommend them to everyone I know. I truly appreciate all the help they’ve provided." - @GRTCTransit Rider Donna M.
Rider Review: " I have the utmost respect for Paula [UZURV Support]. She goes above and beyond, and I wanted to make sure she knew that she is THE best at what she does. Just from talking to her, my frustrations calmed completely." - @mtamaryland #ADA #Paratransit Rider Mike G.
Rider Review: "I’m so happy to have a clean van to get into. Thank you so much. My Highland crossing driver Pedro who dropped her this morning was very nice.” - @dartmedia #ADA #WAV #Paratransit Rider
Rider Review: "My #UZURV driver was a gentleman and provided excellent service! I was having lunch with coworkers and was thankful he arrived on time and transported me safely!" - @JTAFLA #ADA #Paratransit Rider Donita B.
Rider Review: "No rain, no hail, no sleet, no snow. The #UZURV driver will come to pick you up and take you where you have to go." - Lovely slogan written by @mtamaryland Rider Donna
Rider Review: "My #UZURV driver really does his job right. He was helpful and kind, and his vehicle was very clean. I would give this driver a 100% on meeting the expectations of great service." - @RideSacRT #ADA #Paratransit Rider
Rider Review: "My driver last night was outstanding. He pulled up and immediately identified himself. His car was very clean and offered me assistance when we got to my house. He is a perfect example of an outstanding #UZURV driver.” - @RideSacRT #ADA #Paratransit Rider
Rider Review: "I was having a very stressful morning, the driver was very considerate, very kind, and showed real empathy and concern. It made me feel secure and very cared for. I appreciate the professionalism" - @mtamaryland #ADA #Paratransit Rider
Rider Review: "I want to express how happy I am with the customer service from my #UZURV driver. The driver was very courteous and willing to help, he exhibited great customer service." - @mtamaryland #ADA #Paratransit Rider
Rider Review: "My driver was phenomenal. She went up to the door and assisted me throughout the whole trip. She walked nice and slow for me and wasn’t dragging me, and she was very patient." - @PaceSuburbanBus #ADA #Paratransit Rider
Rider Review: "I want to commend my driver, Chauncy. She is excellent, she is professional, and very friendly, and I feel so safe when she picks me up. So if possible, I would like her to be my driver whenever I book my ride. Thank you." - @palm_tran #ADA #Paratransit Rider
Rider Review: "My #UZURV drivers were so polite, punctual, friendly, and made me feel safe. They even opened the car door to get in and get out of the car. I am impressed with this experience. I hope PACE sends UZURV service every time." - @PaceSuburbanBus #ADA #Paratransit Rider
Rider Review: "I want to compliment Allison for the good job she always does. I have difficulties getting in and out of the car, and Allison always offers a helping hand and assists me with the steps at the front of my house." - @JTAFLA #ADA #Paratransit Rider
Technology
Simplify day-to-day operations and performance
Our intelligent mobility platform drives every aspect of operations and reporting so you can focus on what matters most — providing efficient and excellent experiences for your customers.
Driver Onboarding and Tracking System(DOTS)
Automated driver screening, certification, and credentialing engine.
Car Location And Ride Administration(CLARA)
Real-time ride creation and execution with human oversight of every ride. Dispatch platform integration and turnkey Web Self-Service portal.
Customer Analytics Platform
Collaborative data sharing and point-to-point ride reporting.
Features
Powerful Mobility & Paratransit Solutions, Exceptional Results
Seamless technology compatible with Trapeze, Ecolane, Routematch.
FTA compliant drivers with expertise in ADA, HIPAA, and more.
Active ride oversight and easily accessible live call center.
Adaptive mobility that is cost-efficient and flexible.
Door-to-Door or curb-to-curb service tailored to your riders.
Collaborative data sharing and cross-platform reporting.
Case Studies
Ready to see how UZURV can work for you?