UZURV Zero Tolerance Policy

UZURV has a zero tolerance drug and alcohol policy for drivers. In addition, UZURV drivers are subject to pre-service, post accident and random drug and alcohol testing in compliance with FTA/DOT 49 CFR.

Driver Acknowledgements & Agreements
By providing Transportation Services as a Driver on the UZURV Site and Driver App, you acknowledge and agree that:

You will NOT provide Transportation Services as a Driver while under the influence of alcohol or drugs or take any action that harms or threatens to harm the safety of the UZURV community or third parties. UZURV maintains a “zero tolerance” drug and alcohol policy.

Reporting zero-tolerance concerns
Riders who suspect that a UZURV driver is under the influence of drugs or alcohol should:

  • Call the authorities by dialing 911 or your local non-emergency assistance line
  • Contact our UZURV Rider Support team calling (866) 898-7836 or by tapping ‘Call UZURV’ on the Rider App. Our team is available 24 hours a day, 7 days a week.

A concern doesn’t need to be real-time to warrant reporting through this channel. The 24/7 line is available for any reports relating to safety during a ride.

For non-critical or general zero-tolerance inquiries, you can also submit a ticket to our Support Team by tapping the “Contact Support” button on the Rider App or emailing