UZURV provides door to door transportation for eligible older adults and people with disabilities under two distinct programs administered by the Maryland Transit Administration (MTA).
MobilityLink by UZURV
MobilityLink provides specialized door-to-door transportation throughout Baltimore City and portions of Baltimore and Ann Arundel Counties for people whose disabilities limit their ability to independently get to a bus stop, wait unassisted at a stop or station, or board or ride a bus or train on their own.
The agency contracts with several paratransit providers who deliver most MobilityLink trips with wheelchair-accessible MTA-owned vehicles. One of these providers, First Transit, subcontracts with UZURV to provide MobilityLink trips assigned by the MobilityLink Operations Center during times when MTA’s MobilityLink vehicles are unavailable, when service demand is high and/or for passengers and/or at times and in locations best served by UZURV’s Adaptive TNC service model.
To learn more about MobilityLink, including eligibility, areas served, hours of operation, and passenger fares, visit the MTA’s MobilityLink Webpage or call (410) 764-8181.
MTA Call-a-Ride
MTA Call-a-Ride (CAR) is an on-demand, door-to-door transportation service that can be used by MobilityLink customers to supplement MobilityLink service. The CAR program is managed by MJM Innovations, and UZURV is one of a dozen available providers for customers to choose when using the MTA Call-a-Ride service.
There are two MTA Call-a-Ride service options.
MTA Call-a-Ride (Green Card)
All Call-a-Ride customers are eligible to take up to 62 one-way trips per month by paying just $3 plus the portion of any trip cost that exceeds $40.
MTA Call-a-Ride Center (Red Card) Program
Any customer currently receiving kidney dialysis treatment at a facility located within the MTA Call-a-Ride service area may be eligible for the MTA Call-a-Ride Center program which they can use to go to and from kidney dialysis for $2 per trip plus any costs above the $40 covered by the MTA. Service is available throughout Baltimore City and in those portions of Baltimore and Anne Arundel Counties where MTA provides MobilityLink service.
To learn more about MTA’s Call-a-Ride and Call-a-Ride Center programs, including when and where service is available, program eligibility, and other program details, visit https://www.mtacallaride.org/. To learn more about Call-a-Ride services provided by UZURV, keep reading.
MTA Call-a-Ride Service from UZURV
UZURV provides Call a Ride services using a team of qualified and credentialed drivers who operate their own personal vehicles—much like other Transportation Network Companies (TNCs). Before providing trips, UZURV drivers pass a nationwide background check, a Federal Transit Administration (FTA) compliant substance abuse test, and must demonstrate knowledge of appropriate techniques for transporting people with disabilities and older adults.
Who Can Use UZURV?
Any eligible MobilityLink customer who has enrolled in the Call-a-Ride program and who is able to safely board and ride in a sedan or Sport Utility Vehicle, and those who use manual wheelchairs and walkers that can be stored in the trunk or cargo area of a sedan or SUV, will find UZURV service to be accessible and comfortable. UZURV drivers are able to assist with the storage of mobility devices upon request.
When and Where Does UZURV Provide Call-a-Ride Service?
UZURV provides MTA Call-a-Ride service throughout the entire Call-a-Ride service area and is available
- Weekdays between 5:30 a.m. and 11:30 p.m.
- Saturdays between 7:30 a.m. and 10:00 p.m.
- Sundays and major holidays between 7:30 a.m. and 7:30 p.m.
Fares and Payment
Fares for Call-a-Ride service must be paid in cash (exact change required) and are as follows:
- MTA Call-a-Ride Green Card: $3 plus any amount above $40
- MTA Call-a-Ride Center Red Card (authorized Kidney Dialysis patients only): $2 plus any amount above $40
- Booking Call-a-Ride Trips with UZURV
You can request, pre-schedule, change, check on or cancel your MTA Call-a-Ride trip by contacting UZURV at (410) 571-4218. Calls are answered during all Call-a-Ride service hours:
- Weekdays: 5:30 a.m. to 11:30 p.m.
- Saturdays: 7:30 a.m. to 10:00 p.m.
- Sundays and major holidays: 7:30 a.m. to 7:30 p.m.
How Many Passengers can UZURV Accommodate?
Because UZURV is a sedan-based service, we can accommodate the rider and two additional passengers. Presently, passengers are prohibited from sitting in the front seats of any vehicle.
Can UZURV Transport Children?
UZURV will transport children as long as they are accompanied by a responsible adult who is at least eighteen years of age. In accordance with Maryland state law, children under the age of eight and/or less than four feet, nine inches in height must be in an approved child safety seat which is provided by the rider.
UZURV drivers are prohibited from lifting or carrying children.
Traveling with a Service Animal?
UZURV welcomes passengers with service animals and has a zero-tolerance policy for any driver who knowingly denies access to a customer traveling with a service animal. A service animal must be under the physical or verbal control of its handler at all times and must sit or lie on the floor of the vehicle at all times. For more information, check out “Respecting Riders with Service Animals” or contact UZURV’s Customer Service Center at (410) 571-4218.
What About Mobility Devices?
As stated above, UZURV is able to transport customers who can safely transfer from their manual wheelchair or walker into the passenger seat of a sedan or SUV with minimal assistance, and whose manual wheelchair or walker can be stored in the vehicle’s trunk or cargo area. If you need a wheelchair accessible vehicle, contact one of the Call-a-Ride providers who offer Wheelchair-Accessible Vehicle (WAV) service. For a list of providers, visit https://www.mtacallaride.org/Cab_Sedan_Companies.asp, or MJM Call-a-Ride Customer Service at (410)-664-2030. Do not rely on the cab company for this information.
What Assistance Will UZURV Drivers Provide?
UZURV drivers will provide door-to-door assistance. Specific tasks that drivers will provide are listed below. If you have questions about driver assistance, contact UZURV at (410) 571-4218.
Drivers will:
- Meet you at the outermost door of the home or business where you plan to begin your trip. (UZURV drivers will not go beyond the outermost door of any home or larger building, so be ready in a location where your driver can find you easily.)
- Greet you by name and announce that they are your UZURV driver.
- Assist you to the vehicle if you request. Assistance may include guiding you to and from the vehicle using Human Guide Technique, providing a supportive arm or shoulder, pushing your manual wheelchair and/or providing verbal guidance along the way.
- Open and close the vehicle door.
- Provide assistance with the vehicle seatbelt if needed.
- Fold and store a walker or manual wheelchair in the vehicle’s trunk or cargo area.
- Provide assistance from the vehicle to the outermost door of your destination upon request.
Commenting on Service
If you have a comment, compliment or complaint about service, contact UZURV at (410) 571-4218.
Lost and Found
If you believe you have left an item inside your UZURV vehicle, contact UZURV at (410) 571-4218. We will do our best to locate and return your item to you as soon as possible.