Please note: There is currently a delay in UZURV’s document reviewal process. You can expect to hear back within 4-7 business days of submitting a document. Thank you for your patience!
Massachusetts Bay Transportation Authority (MBTA) Onboarding Guide
Your step-by-step guide for providing documents, signatures, and certifications required to become a UZURV Driver.
Complete Your Documents
In the Drive app, navigate to the Documents tab for your transit program. Here’s what you’ll see. Tap on each document to upload it to the app.
Important instructions for several documents:
Tap on the title of each document below to expand and view information pertinent to completing each document.
MBTA requires UZURV drivers 23 years old and older to have at least 1 full, uninterrupted year to the month and day of verifiable driving history in the U.S., and drivers between 21-22 years old to have at least 3 full, uninterrupted years to the month and day of verifiable driving history in the U.S.
If we cannot establish it with your license, we may request documentation to verify your US driving history.
The Department of Transportation (DOT) requires a drivers in the MBTA program to receive a physical medical exam. We pay for the exam and you can use a provider near you.
Use UZURVDOT as the code when you schedule your exam.
Click here for detailed instructions on using eScreen.
NOTE: Before driving with UZURV, you are required to pass an FTA-compliant drug and alcohol screening. This screening is separate from and in addition to your DOT physical.
The Department of Transportation (DOT) requires all drivers to:
- Acknowledge they passed any DOT-administered drug or alcohol screening taken within the last two years.
Download the DOT Notification and Acknowledgement Form using the button below. Fill it out and upload the completed form to your Drive app.
All UZURV drivers must provide proof of auto insurance. The document you upload to the app must have the following information:
- Name
- Vehicle Information (Make. Model, Year, VIN#)
- Effective Date in Month/Day/Year format
- Expiration Date in Month/Day/Year format. (We cannot accept “expires one year from effective date.”)
Please note: We cannot accept a Digital ID, Apple Wallet, or app version of the auto insurance ID card. It must be a PDF, screenshot, or photo of your auto insurance ID card or declaration page.
TNC inspections cost $15 and are typically performed immediately after your Massachusetts state inspection.
If you have a current TNC inspection, upload a picture of the report to the Drive app.
See a list of local TNC inspection stations to get your inspection now.
For vehicles registered in Massachusetts:
A Massachusetts state inspection with an emissions test is required for vehicles older than the current calendar year. This applies to every vehicle you drive with UZURV.
Please obtain an inspection with an emissions test, if applicable, or provide a valid state inspection report. We cannot accept a photo of your inspection sticker.
Click the button to download a copy of your Massachusetts state inspection report from the Massachusetts Department of Motor Vehicles portal.
For vehicles registered outside of Massachusetts:
Please provide a photo of a valid state inspection report/certificate from the state your vehicle is registered in. If your state does not require vehicle inspections, please email onboarding@uzurv.com for assistance.
Provide Your Signatures
When you tap Signatures, here’s what you’ll see:
Click on each document to sign your:
- Partner Agreement
- Terms of Service
- Form W9 – be sure to enter your full legal name
- Background Check Consent Form
- Screening Disclosures and Authorization
- And any other documents listed
You must sign documents on your phone in landscape mode. Here’s how:
- Tap the document to sign.
- When you see the 3 dots, turn your phone sideways. A signature screen will appear.
- Sign the document, using your finger or a stylus.
If the signature screen does not appear when you turn your phone sideways, check your phone’s orientation lock in Settings and disable it. Then try signing documents again as described above.
STOP!
Do not move on until you’ve uploaded all required documents and provided all required signatures.
Complete your Screenings
Once all documents and signatures are reviewed and approved, we send you a screening package via text message and/or email. You will use the app to complete this. These screenings include….
- Criminal Background Check
- Motor Vehicle Record (MVR)
- Department of Transportation (DOT) Drug Test
Get your Certifications
After your screenings are clear, you’ll be able to access your certifications in the app. You’ll use the UZURV Learning Center to complete several courses. These are required and help you get certified to be a successful driver on UZURV’s platform.
Last Step - Background Check
Massachusetts requires all drivers to pass a background check and obtain a Background Check Clearance Certificate (BCCC).
After you complete your Certifications, UZURV will file your BCCC application with the Massachusetts Department of Public Utilities (DPU). You can expect the Massachusetts DPU to contact you with results within 5-7 business days after filing. We will follow up with you at that time with next steps.
Onboarding Driver FAQs
With UZURV, you’ll make a positive impact in your community by giving rides to people who need additional assistance.
You’ll….
- Earn 20-30% more per ride than a typical rideshare
- Support your community by providing rides to people who need them
- Get to know riders who appreciate the work you do
- Choose from pre-scheduled rides, on-demand rides, and multi-ride Journeys
- See estimated earnings before expressing interest in rides
- Feel confident with live ride monitoring and 24-hour phone support
The minimum requirements to drive include:
- You must be at least 21 years old
- You must have a valid US Driver’s License from your state of residency
- You must be able to communicate well using the English language
- You must be able to pass a….
- Criminal background check (past 7 years minimum)
- National Sex Offender Registry background check
- Motor vehicle background check
- Drug screening
This program may have additional requirements. See the yellow highlighted section below for the full list of requirements.
Your vehicle must….
- Have 4 doors, like a sedan, SUV, or van (No pickups!)
- Be 2015 model year or newer (2018 for Phoenix and Dallas)
- Safely seat 4-7 passengers with working seatbelts
- Be registered for personal use only. No rental cars, short-term leases, commercial vehicles (such as taxis, liveries, etc.)
- Not display a vehicle wrap or other commercial signage
- Not have a salvage or rebuilt title
- Have valid vehicle insurance (personal, not commercial) in your name and from your state of residency
- Have a valid vehicle registration from your state of residency
- Pass a vehicle inspection, as required by your transit program, regardless of state inspection requirements.
- Be in good working condition with no cosmetic or major damage
- Be clean, tidy, and a NO SMOKING vehicle
If you want to a vehicle with wheelchair access modification (lifts, ramps, etc.), you’ll need to apply here as there may be additional requirements.
A transit program represent a UZURV partner that determines what rides show in your Driver Feed. Depending on where you live, the Drive app preselects transit program(s) for you that provide rides near you.
If your app shows multiple transit programs, make sure you have the right transit programs for your driving needs before you start your document requirements.
Having the right transit programs means:
- You only complete the requirements you need. Nothing extra.
- Your app shows rides in the locations where you plan to drive.
Learn more about transit program by watching this video: How to Choose a Transit Program.
UZURV Riders are people in your community who need additional assistance with mobility. The majority of our riders depend on everyday vehicles for transportation.
Our Riders are….
- People with disabilities
- Older adults
- Families with special-needs children
- People who rely on service animals to guide them and keep them safe
- Anyone with mobility limitations who need a little help getting to where they need to go
UZURV partners with hospitals, government agencies, insurance companies and nonprofits to provide a higher level of care to people with disabilities and older adults. In doing so, UZURV drivers must meet state TNC and Federal Transit Administration (FTA) regulations as well as requirements set by our program partners.
Additionally, our drivers need to be versed in the Americans with Disabilities Act (ADA) requirements, as well as the privacy expectations of the Health Insurance Portability and Accountability Act (HIPAA).
While it takes a little longer to complete UZURV’s onboarding requirements and credentialing, our drivers find earning ~30% more per ride than driving typical rideshare makes it well worth the effort!
IMPORTANT REMINDER: This program requires UZURV Drivers 23 and older to have at least 1 full, uninterrupted year to the month and day of verifiable driving history in the United States. Drivers 21-22 require 3 full, uninterrupted years to the month and day of verifiable driving history. If we cannot establish your driving history, we may request additional documentation.
All Drivers must meet the following additional requirements:
- Minimum Driver Age is 21 years.
- You mush have a valid Driver's license from your state of residency, with no license suspensions or revocations for the past 5 years.
- You must be able to communicate well using the English language.
- You must own your own vehicle.
- Vehicle must have at least 4 doors and seatbelts. No trucks or commercial vehicles.
- Vehicle must be no more than 10 model years old or newer.
- Vehicle must be clean and free of damage or large exterior branding or advertisements.
- You must have valid vehicle insurance and registration, both from your state of residency.
- You must not have failed a Department of Transportation drug screening in the past two years.