Please note: There is currently a delay in UZURV’s document reviewal process. You can expect to hear back within 4-7 business days of submitting a document. Thank you for your patience!
Regional Transportation Commission of Washoe (Reno) Onboarding Guide
Your step-by-step guide for providing documents, signatures, and certifications required to become a UZURV Driver.
VIDEO: How to Onboard with UZURV
Watch this information-packed video, covering everything you need to know about the onboarding process. You will get answers to questions like…
- Who is UZURV?
- What do UZURV drivers do?
- What documents and requirements do I need to be a driver?
Need extra help from our onboarding team?
Join us live for our free Road to Success Onboarding Workshop for New Drivers, Wednesdays at 12 p.m. PT. You’ll have a chance to speak with our Driver Success Team for real-time help with onboarding. It’s the fastest way to learn what it takes to drive with UZURV!
Onboarding Instructions – Step-by-Step
Complete Your Documents
In the Drive app, navigate to the Documents tab for your transit program. Here’s what you’ll see. Tap on each document to upload it to the app.
Important instructions for several documents:
Tap on the title of each document below to expand and view information pertinent to completing each document.
The state of Nevada requires all drivers to obtain a Nevada State Business License. If you already have a current, unexpired business license, upload it to the app now.
If you need to apply for a business license, here’s how:
-
- Create an account in SilverFlume to apply for the state business license. (Already have an account with SilverFlume? Log in here.)
- Once you are logged in to your account, go back to the home page and select Get a State Business License.
- Select the type of business you wish to set up. Most drivers select Sole Proprietorship. Then tap Next.
- Select Start next to the application registration and enter your business license application information.
- Once finished, review the information, then tap Save and Add to shopping cart.
- Select Purchase Now and purchase your license.
- Once you receive your license, take a screenshot and upload it to the Drive app.
Important:
-
- Do not fill out Business License Exemption. This is not an appropriate license for driving with UZURV.
- Spouse Information and Transacting Business Name are optional.
- Your business and license address is your personal address.
The Department of Transportation (DOT) requires all drivers to:
- Acknowledge they passed any DOT-administered drug or alcohol screening taken within the last two years.
Download the DOT Notification and Acknowledgement Form using the button below. Fill it out and upload the completed form to your Drive app.
All UZURV drivers must provide proof of auto insurance. The document you upload to the app must have the following information:
- Name
- Vehicle Information (Make. Model, Year, VIN#)
- Effective Date in Month/Day/Year format
- Expiration Date in Month/Day/Year format. (We cannot accept “expires one year from effective date.”)
Please note: We cannot accept a Digital ID, Apple Wallet, or app version of the auto insurance ID card. It must be a PDF, screenshot, or photo of your auto insurance ID card or declaration page.
We pay for a virtual vehicle inspection that you do from home.
Choose one inspection partner from the two options below and schedule your free inspection. After the inspection, you will be emailed a form you’ll upload to the app.
OR
Please note:
- All inspections are good for one year. Please enter your expiration date one year from the inspection date.
- UZURV will NOT cover the cost of additional work needed to pass the inspection.
Provide Your Signatures
When you tap Signatures, here’s what you’ll see:
Click on each document to sign your:
- Partner Agreement
- Terms of Service
- Form W9 – be sure to enter your full legal name
- Background Check Consent Form
- Screening Disclosures and Authorization
- And any other documents listed
You must sign documents on your phone in landscape mode. Here’s how:
- Tap the document to sign.
- When you see the 3 dots, turn your phone sideways. A signature screen will appear.
- Sign the document, using your finger or a stylus.
If the signature screen does not appear when you turn your phone sideways, check your phone’s orientation lock in Settings and disable it. Then try signing documents again as described above.
STOP!
Do not move on until you’ve uploaded all required documents and provided all required signatures.
Complete your Screenings
Once all documents and signatures are reviewed and approved, we send you a screening package via text message and/or email. You will use the app to complete this. These screenings include….
- Criminal Background Check
- Motor Vehicle Record (MVR)
- Department of Transportation (DOT) Drug Test
Get your Certifications
After your screenings are clear, you’ll be able to access your certifications in the app. You’ll use the UZURV Learning Center to complete several courses. These are required and help you get certified to be a successful driver on UZURV’s platform.
Last Step - Nevada TNC Permit
Nevada requires all drivers to have a Nevada TNC Permit. After you complete your Certifications, UZURV will notify the Nevada Transportation Authority that you are ready to drive and file your permit for you. In the meanwhile, UZURV will send you a temporary TNC permit by email. This process takes about 4-5 days.
Your permanent TNC permit will arrive with your UZURV Welcome Kit. It typically arrives within two weeks.
Onboarding Driver FAQs
With UZURV, you’ll make a positive impact in your community by giving rides to people who need additional assistance.
You’ll….
- Earn 20-30% more per ride than a typical rideshare
- Support your community by providing rides to people who need them
- Get to know riders who appreciate the work you do
- Choose from pre-scheduled rides, on-demand rides, and multi-ride Journeys
- See estimated earnings before expressing interest in rides
- Feel confident with live ride monitoring and 24-hour phone support
The minimum requirements to drive include:
- You must be at least 21 years old
- You must have a valid US Driver’s License from your state of residency
- You must be able to communicate well using the English language
- You must be able to pass a….
- Criminal background check (past 7 years minimum)
- National Sex Offender Registry background check
- Motor vehicle background check
- Drug screening
This program may have additional requirements. See the yellow highlighted section below for the full list of requirements.
Your vehicle must….
- Have 4 doors, like a sedan, SUV, or van (No pickups!)
- Be 2015 model year or newer (2018 for Phoenix and Dallas)
- Safely seat 4-7 passengers with working seatbelts
- Be registered for personal use only. No rental cars, short-term leases, commercial vehicles (such as taxis, liveries, etc.)
- Not display a vehicle wrap or other commercial signage
- Not have a salvage or rebuilt title
- Have valid vehicle insurance (personal, not commercial) in your name and from your state of residency
- Have a valid vehicle registration from your state of residency
- Pass a vehicle inspection, as required by your transit program, regardless of state inspection requirements.
- Be in good working condition with no cosmetic or major damage
- Be clean, tidy, and a NO SMOKING vehicle
If you want to a vehicle with wheelchair access modification (lifts, ramps, etc.), you’ll need to apply here as there may be additional requirements.
A transit program represent a UZURV partner that determines what rides show in your Driver Feed. Depending on where you live, the Drive app preselects transit program(s) for you that provide rides near you.
If your app shows multiple transit programs, make sure you have the right transit programs for your driving needs before you start your document requirements.
Having the right transit programs means:
- You only complete the requirements you need. Nothing extra.
- Your app shows rides in the locations where you plan to drive.
Learn more about transit program by watching this video: How to Choose a Transit Program.
UZURV Riders are people in your community who need additional assistance with mobility. The majority of our riders depend on everyday vehicles for transportation.
Our Riders are….
- People with disabilities
- Older adults
- Families with special-needs children
- People who rely on service animals to guide them and keep them safe
- Anyone with mobility limitations who need a little help getting to where they need to go
UZURV partners with hospitals, government agencies, insurance companies and nonprofits to provide a higher level of care to people with disabilities and older adults. In doing so, UZURV drivers must meet state TNC and Federal Transit Administration (FTA) regulations as well as requirements set by our program partners.
Additionally, our drivers need to be versed in the Americans with Disabilities Act (ADA) requirements, as well as the privacy expectations of the Health Insurance Portability and Accountability Act (HIPAA).
While it takes a little longer to complete UZURV’s onboarding requirements and credentialing, our drivers find earning ~30% more per ride than driving typical rideshare makes it well worth the effort!
IMPORTANT REMINDER: the following are required by this program in order to drive with UZURV:
- Minimum Driver Age is 21 years.
- Must have a valid U.S. Driver's license from your state of residency.
- Some programs require a year or more of verifiable driving history.
- You must be able to communicate well using the English language.
- No rental or short-term lease vehicles.
- Vehicle must have at least 4 doors. No pickups, or commercial vehicles!
- Vehicle must have seating and seatbelts for 4 to 7 people.
- Vehicle must be 2015 model year or newer (2018 for Phoenix and Dallas).
- Vehicle must be clean and free of damage or large exterior branding or advertisements.
- Must have valid vehicle insurance (personal, not commercial) and registration, both from your state of residency.
- Must not have failed a Department of Transportation drug screening in the past two years.
If you plan to use a vehicle with any wheelchair access modifications (lifts, ramps, etc), please apply here.