Background
The Covid-19 pandemic created a nationwide driver shortage with the impact felt across the transit industry and paratransit services in Durham, North Carolina were no exception. The driver shortage was also exacerbated by social distancing guidelines that meant fewer customers could be carried per vehicle, requiring more trips and therefore actually increasing demand for drivers. This led WeDriveU to think outside the box to deliver a solution to the driver shortage, while ensuring they didn’t increase costs for the customer.
Dedicated Vehicles with
Wheelchair Accessible Cutaways:
55
Service Type:
Demand Response ADA Paratransit
Days of Operation:
7 days a week
364 days a year
The Solution
The solution came in the form of an innovative technology partnership with adaptive Transportation Network Company (TNC), UZURV, whose platform was specifically built for paratransit.
With this new partnership, WeDriveU was able to provide a non-dedicated fleet option that helps them deliver a flexible transportation solution that supplements the existing operation. Trips that WeDriveU cannot fulfill are sent to UZURV, who then offer those trips out to their pool of independent contractor drivers, ensuring that every passenger who needs a ride gets one and that on-time-performance and productivity are maintained.
UZURV recruits independent contractor drivers who utilize their own vehicles to provide service. All UZURV drivers undergo Federal Transit Administration (FTA) compliant background checks and complete drug and alcohol testing – both preservice and random testing as required – to FTA standards. Drivers undergo an extensive learning and credentialing process to ensure they provide exceptionally high-quality service for every rider.
Clever Tech
The technology partnership with UZURV is enhanced because of their API integration with Spare, the scheduling and dispatch software used by GoDurham Access. This integration and ‘one-system’ approach provides a number of key benefits for WeDriveU, the riders and the client:
- WeDriveU dispatchers can push trips to UZURV from within the Spare system and receive details of the completed trips back into Spare
- Riders can track their UZURV vehicle in real-time with the GoDurham ACCESS mobile rider app powered by Spare
- Client reporting on UZURV and WeDriveU trips can all be done from within the Spare platform
the results
The UZURV supplemental service launched in September 2020, and the impact after just one month is already positive.
On-time Percentage
98.5%
UZURV is acheiving an average OTP of 98.5% (within a 15-min window)
Customer Satisfaction
Customers are overwhelmingly happy with the new service, especially visually impaired customers who enjoy the door-to-door nature of the service.
Cost Per Trip
-41%
Average cost per trip is 41% less than the standard ADA paratransit service
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