Greater Richmond Transit Company (GRTC) Onboarding Guide
Earn up to $200 in bonuses.
Onboarding can take up to a few weeks. This process sets you up for success, and the time you take to onboard is worth it.
You’ll earn good money helping others driving on UZURV’s platform. Plus, startup bonuses:
- $50 bonus when you finish onboarding and take your first trip.
- Another $50 after 5 trips
- Plus another $100 after your first 30 trips.
That’s $200 in startup bonuses and good work that makes a difference.
This is all about a safe, great experience for both you AND the older adults and disabled individuals in Portland you’ll help. Happy Drivers = Happy Riders.
Now that you’ve created your Driver profile in the app, there are a few more requirements you need to fulfill before being approved to take rides. You can complete most of these requirements in the Drive app.
This guide outlines documents, signatures, and certifications you’ll need in order to finish your remaining steps to becoming a UZURV Driver.
Complete Your Documents
In the Drive app, navigate to the Documents tab for your transit program. Here’s what you’ll see. Tap on each document to upload it to the app.
Important instructions for several documents:
Tap on the title of each document below to expand and view information pertinent to completing each document.
The Department of Transportation (DOT) requires all drivers to:
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- Acknowledge they passed any DOT-administered drug or alcohol screening taken within the last two years.
Print, sign, and upload a photo of the completed form to the app. Click here to download the DOT Pre-Employment Notification and Acknowledgement Form.
Please Note: We cannot accept digital signatures for this form. You must sign with a pen.
Click here to get a free certification online if you don’t have one — sign in with code DRIVEUZURV.
We accept any Virginia State Inspection completed within the last year.
Upload a picture of the inspection certificate to the app here.
The Department of Transportation (DOT) requires all drivers to:
- Acknowledge they passed any DOT-administered drug or alcohol screening taken within the last two years.
Print, sign, and upload a photo of the completed form to the app. Click here to download the Pre-Employment Notification and Acknowledgement Form.
Please Note: We cannot accept digital signatures for this form.
Provide Your Signatures
When you tap Signatures, here’s what you’ll see:
Click on each document to sign your:
- Partner Agreement
- Terms of Service
- Form W9 – be sure to enter your full legal name
- Background Check Consent Form
- Screening Disclosures and Authorization
- And any other documents listed
You must sign documents on your phone in landscape mode. Here’s how:
- Tap the document to sign.
- When you see the 3 dots, turn your phone sideways. A signature screen will appear.
- Sign the document, using your finger or a stylus.
If the signature screen does not appear when you turn your phone sideways, check your phone’s orientation lock in Settings and disable it. Then try signing documents again as described above.
STOP!
Do not move on until you’ve uploaded all required documents and provided all required signatures.
Complete your Screenings
Once all documents and signatures are reviewed and approved, we send you a screening package via text message and/or email. You will use the app to complete this. These screenings include….
- Criminal Background Check
- Motor Vehicle Record (MVR)
- Department of Transportation (DOT) Drug Test
Get your Certifications
After your screenings are clear, you’ll be able to access your certifications in the app. You’ll use the UZURV Learning Center to complete several courses. These are required and help you get certified to be a successful driver on UZURV’s platform.
Onboarding Driver FAQs
With UZURV, you’ll make a positive impact in your community by giving rides to people who need additional assistance.
You’ll….
- Earn 20-30% more per ride than a typical rideshare
- Support your community by providing rides to people who need them
- Get to know riders who appreciate the work you do
- Choose from pre-scheduled rides, on-demand rides, and multi-ride Journeys
- See estimated earnings before expressing interest in rides
- Feel confident with live ride monitoring and 24-hour phone support
The minimum requirements to drive include:
- You must be at least 21 years old
- You must have a valid US Driver’s License from your state of residency
- You must be able to pass a….
- Criminal background check (past 7 years minimum)
- National Sex Offender Registry background check
- Motor vehicle background check
- Drug screening
This program may have additional requirements. See the yellow highlighted section below for the full list of requirements.
Your vehicle must….
- Have 4 doors, like a sedan, SUV, or van (No trucks)
- Be 2015 model year or newer (2018 for Phoenix and Dallas)
- Safely seat 4-7 passengers with working seatbelts
- Be registered for personal use only. No rental cars, commercial vehicles (such as taxis, liveries, etc.)
- Not display a vehicle wrap or other commercial signage
- Not have a salvage or rebuilt title
- Have valid vehicle insurance (personal, not commercial) in your name and from your state of residency
- Have a valid vehicle registration from your state of residency
- Pass a vehicle inspection, as required by your transit program, regardless of state inspection requirements.
- Be in good working condition with no cosmetic or major damage
- Be clean, tidy, and a NO SMOKING vehicle
A transit program represent a UZURV partner that determines what rides show in your Driver Feed. Depending on where you live, the Drive app preselects transit program(s) for you that provide rides near you.
If your app shows multiple transit programs, make sure you have the right transit programs for your driving needs before you start your document requirements.
Having the right transit programs means:
- You only complete the requirements you need. Nothing extra.
- Your app shows rides in the locations where you plan to drive.
Learn more about transit program by watching this video: How to Choose a Transit Program.
UZURV Riders are people in your community who need additional assistance with mobility. The majority of our riders depend on everyday vehicles for transportation.
Our Riders are….
- People with disabilities
- Older adults
- Families with special-needs children
- People who rely on service animals to guide them and keep them safe
- Anyone with mobility limitations who need a little help getting to where they need to go
UZURV partners with hospitals, government agencies, insurance companies and nonprofits to provide a higher level of care to people with disabilities and older adults. In doing so, UZURV drivers must meet state TNC and Federal Transit Administration (FTA) regulations as well as requirements set by our program partners.
Additionally, our drivers need to be versed in the Americans with Disabilities Act (ADA) requirements, as well as the privacy expectations of the Health Insurance Portability and Accountability Act (HIPAA).
While it takes a little longer to complete UZURV’s onboarding requirements and credentialing, our drivers find earning ~30% more per ride than driving typical rideshare makes it well worth the effort!
IMPORTANT REMINDER: the following are required by this program in order to drive with UZURV:
- Minimum Driver Age is 21 years.
- You must have a valid US Driver's license from your state of residency.
- No rental vehicles.
- Vehicle must have at least 4 doors and seatbelts. No trucks or commercial vehicles.
- Vehicle must be 2015 model year or newer (2018 for Phoenix and Dallas).
- Vehicle must be clean and free of damage or large exterior branding or advertisements.
- You must have valid vehicle insurance (personal, not commercial) and registration, both from your state of residency.
- You must not have failed a Department of Transportation drug screening in the past two years.