The UZURV Ride app for Palm Tran Riders

A comprehensive setup guide and tour.

What’s covered:

• The UZURV Ride app for Connection Riders
• Using the Ride app
  • Setting up your account
  • Setting up your payment method
  • Scheduling rides
  • Canceling rides
  • Other features

What you get with the app

• Accessible, convenient way to manage rides 24/7
• Instant ride booking anytime, anywhere
• Extended UZURV Call Center Hours
• Live pickup and drop-off tracking
• Pay with your credit or debit card

Enjoy reliable UZURV service every ride

• Accessible, door-to-door service
• Advanced scheduling
• Courteous drivers who have completed ADA awareness training
• A welcoming environment for service animals
• Rides monitored by real people before and during the ride

How to get the Ride app

Download the UZURV Ride app from your app store or call the UZURV Call Center at (561) 576-8616.

You’ll need:

• Program ID and Email Address
• “Please verify your email” verification

Call Center hours:

Monday through Friday, 5:00 AM – 11:30 PM ET.
Saturday, 5:00 AM – 11:05 PM ET.
Sunday, 6:30 AM – 8:45 PM ET.

Quick Tips:

• Contact Palm Tran directly if you need your program ID.
• If you go through the call center, you will receive a text to download the app. Our UZURV Rider Support Team can also provide assistance with creating your account.
• Once you download the app, check your email for a message from UZURV asking you to verify your email address. You will need to verify your email address before you can create your app account and schedule rides.

Important Details to Get You Started

• Will calls are unavailable.
• The Ride app allows you to cancel rides up to two hours in advance of the scheduled pickup time. If you need to cancel within the two-hour window, you must contact the UZURV Call Center at (561) 576-8616.
• UZURV can only provide rides inside of the Palm Tran Connection service area (excluding airports).
• The app will error when an address is entered that is outside of the service area.
• Wheelchair Accessible Vehicle (WAV) services are not available at this time.
• When adding Driver Notes, please add specific details that help in assisting the driver with locating you. For example, name of the location, specific entrances, etc.
• Need immediate help with a ride? Call the UZURV Call Center through the app OR dial (561) 576-8616 directly. For help that isn’t urgent, email ridersupport@uzurv.com or see the app’s support section.

Using the Ride App

Setting Up Your Account

Download and register the app

You will need this information on hand:

• Email and Phone
• Program ID Number
• Credit/Debit Card Information

When you’re ready to start:

1. Tap Sign Up in the app.
2. Add your email & phone.
3. Create a Password.
4. Add your date of birth & First/Last name.
5. Add your Program ID Number.
6. Confirm your account and then verify your email.

Quick tips:

• Use the email, program ID, and phone number associated with your Palm Tran account.
• If you download the app directly and need your program ID number, please contact Palm Tran Connection.
• Passwords must be at least 6 characters and include: 1 number, 1 special character, 1 uppercase, and 1 lowercase
• When adding your information, don’t use your phone’s auto-populate features. This sometimes adds an extra space that may prevent you from registering. Please manually type your details.
• Once you download the app, check your email for a message from UZURV asking you to verify your email address. You will need to verify your email address before you can create your app account and schedule rides. 

Account Settings

There are multiple options to configure your app the way you want it. They include:

• Basic Information
  (Name, Email, Phone, Profile Picture)
• Password
• Preferred Payment Method
• Service Level Preferences
• Favorite Locations

Setting Up Your Payment Method

Add your preferred payment method before scheduling a ride. You must add your payment method before you can schedule a ride. The app will error if a payment method is not added.

Add your credit or debit card information and tap Save. You expiration date must have a 2-digit month and 4-digit year Your card will be charged only after the ride is completed.

Service Level Preferences

Some programs allow riders to use Lyft as a backup when a UZURV driver isn’t available. However, Palm Tran Connection does not offer this option at this time.

Favorite Locations

This allows you to quickly save and use commonly used pickup or drop-off locations when scheduling a ride.

Scheduling a Ride

What you’ll need:

• Pickup and Drop-off Addresses
• Pickup Date & Time
• Number of Passengers

When scheduling a ride, remember:

• You can pre-schedule rides for later dates.
• Will calls are unavailable at this time.
• UZURV can only provide rides inside of the Palm Tran Connection service area (excluding airports). The app will error when an address is entered that is outside of the service area.

To request a ride in the app:

1. Tap New Ride Request
2. Add pickup and drop-off information (addresses and date/time)
3. Select Basic vehicle and add the number of passengers
4. Add any notes for your Driver
5. Tap Confirm & Request Ride Now

Canceling a Ride

How does canceling work?

There are two ways to cancel: In the app or by calling the Call Center.

Reminder: The cancellation window is two hours before pickup.

To cancel using the app:

1. Select the ride from the Upcoming Rides screen
2. Tap Cancel Request
3. Tap Yes, Cancel button

Reminder: Cancellation window is two hours before pickup. To cancel within the cancellation window, please call the UZURV Call Center by tapping the Contact Support button or calling (561) 576-8616.

Support

Need help with the app or an upcoming ride?

Call the UZURV Call Center through the app OR dial (561) 576-8616 directly. You can also email riderinfo@uzurv.com.

Reminders

• Get the Ride app from your app store or call the UZURV Call Center at (561) 576-8616. 
• Will calls are unavailable.
• The Ride app allows you to cancel rides up to two hours in advance of the scheduled pickup time. If you need to cancel within the two-hour window, you must contact the UZURV Call Center at (561) 576-8616.
• Wheelchair Accessible Vehicle (WAV) services are not available at this time.
• UZURV can only provide rides inside of the Palm Tran Connection service area (excluding airports). The app will error when an address is entered that is outside of the service area.
• When adding Driver Notes, please add specific details that help in assisting the driver with locating you. For example, name of the location, specific entrances, etc.
• Need immediate help with a ride? Call the UZURV Call Center through the app OR dial (561) 576-8616 directly. For help that isn’t urgent, email ridersupport@uzurv.com or see the app’s support section.

Ready to Get Started?

Download the UZURV Ride app from your app store or call the UZURV Call Center at (561) 576-8616.