Ride App Video Transcripts
Transcript: Creating your UZURV Ride app account (for screen readers)
Image of Title Screen
Creating your UZURV Ride app account
The UZURV Ride app lets you schedule, manage, and track your rides all in one place. In this video, we’ll show you how to register and create your Ride app account.
Image of home screen
Once you download and open the app for the first time, you’ll start on the “Home” screen.
You’ll use this screen to create your account and to log in to the app.
Tap and drag or swipe right until you hear, “Sign up button”.
Double tap to move the next screen.
Image of email screen with text field.
On this screen, you’ll enter your email address. Swipe or drag until you hear, “Email address input. Text field required.” Double tap to activate the keyboard and enter your email address.
Swipe or drag until you hear, “Next button. End. Main.” Double tap to continue to the next screen.
Image of phone numer input screen.
On this screen, you’ll enter your phone number. Swipe or drag until you hear, “Phone number input. Text Field. Required.” Double tap to activate the number keypad and enter your phone number.
Swipe or drag until you hear, “Next button. End. main.” Double tap to continue to the next screen.
Image of Password input screen.
On this screen, you’ll enter a password. Passwords are 6 characters long, and must contain one uppercase letter, one lowercase letter, and either one number or special character… such as an exclamation point.
Swipe or drag until you hear, “Password input. Secure text field. Required.” Double tap to activate the keyboard and enter your password.
Swipe or drag until you hear, “Next button. End. main.” Double tap to continue to the next screen.
Image of Date of Birth input.
Next you will select your birth date. Swipe or Drag until you hear, “Month 1. Button.” Double Tap. You will hear, “Month web dialog. Cancel button.“ Swipe right until you hear the number of your birth month, then double tap to select it.
Perform a four-finger tap near the screen top. You will hear, “Cancel button.” Then, swipe right. You’ll hear, “Confirm button”, Double tap to enter your selection.
To cancel your selection, perform a four-finger tap. When you hear, “Cancel,” you can double tap to cancel.
Repeat this process for your birth date and year.
Once you’ve entered your birth month, date, and year, swipe or drag until you hear, “Next button. End. main.” Double tap to continue to the next screen.
Image of first name field.
On this screen, you’ll enter your first name. Swipe or drag until you hear, “First name input. Text field required.” Double tap to activate the keyboard and enter your first name.
Swipe or drag until you hear, “Next button. End. main.” Double tap to continue to the next screen.
Image of last name field.
On this screen, you’ll enter your last name. Swipe or drag until you hear, “Last name input. Text field required.” Double tap to activate the keyboard and enter your last name.
Swipe or drag until you hear, “Next button. End. main.” Double tap to continue to the next screen.
Image of customer id field.
On this screen, you’ll enter your Customer ID. This is the same ID you use to schedule a ride. If you don’t have one, email ridersupport@uzurv.com to get help.
If you do know your Customer ID, swipe or drag until you hear, “Customer ID input. Text field required.” Double tap to activate the keyboard and enter your Customer ID.
Swipe or drag until you hear, “Next button. End. main.” Double tap to continue to the next screen.
Image of found account screen.
The next screen will tell you if the app was able to locate your account. Swipe right until you hear, “We found an account associated with…” Swipe right again to hear the program name. If this is your account, swipe right until you hear, “Yes, that is my account. Button.” Then, double tap to confirm your account and continue.
Otherwise, swipe right again and you’ll hear, “No, that is not mine. Button.” Double tap to go to the Support screen. Swipe right until you hear, “Phone icon. Contact support button”. Double tap to call our rider support team.
Image of account info screen.
The next page will provide a summary of your account information. Swipe right repeatedly or two-finger swipe down to review your info. When you hear, “Finish button. End. Main.”, double tap to continue.
Image of email verification screen.
Your account has been created. Next, you’ll need to verify your email address. Check your email account for a verification message sent from the app.
Once you’ve verified your email address, swipe right or drag down. When you hear, “Continue button”, double tap.
If you need the app to resend the verification email, swipe or drag until you hear, “Resend Verification button. End. Main.” then double tap. Check your email inbox for your verification email.
Image account verified modal.
On the next screen, swipe right until you hear, “Your account has been verified.” Swipe right again to hear, “Get Started button.” then double tap.
Image of enable notifications modal.
Next, you’ll enable notifications. This is a helpful way to get notified about rides you’ve scheduled. Swipe right and you should hear, “UZURV would like to send you notifications to keep you updated on important ride information.” Swipe right again and you’ll hear, “No button.” Double tap now if you’d like to disable notifications. You can always enable them later. Or Swipe right again to hear, “Enable push notifications button”. Double tap here to get notifications from the app.
Your phone may ask you to verify that you want to receive notifications. If so, choose “Allow” or “Yes”.
Congratulations! You can now use the app to schedule and track your UZURV rides.
If you have questions about setting up your Ride app account, you can reach us by contacting UZURV Support at support@uzurv.com.
End of transcript.
Transcript: Scheduling a Reservation (for screen readers)
Image of title graphic.
Scheduling a Reservation
This video will explain how to submit a new ride request for a future reservation.
Image of upcoming rides tab.
Once you’ve activated your account, when you launch the UZURV Ride app, you’ll start on the Upcoming Ride requests screen.
You’ll hear, “UZURV Ride. Good morning.” And then your first name.
Swipe right or tap and drag down until you hear, “New Ride Request. Button.” Then, double tap.
Image of Ride scheduling screen.
You’ll hear, “Schedule Ride.”
Your phone may prompt you to allow UZURV Ride to use location services.
If so, choose, “Yes” or “Allow”.
First, you’ll enter your pickup location.
Swipe right or tap and drag until you hear, “Pickup location. Choose location…”. Then double tap.
Image of pickup location screen.
You’re now on the Pickup location screen with the location field active.
You’ll hear, “Location. Text field is editing. Enter pickup location. Insertion point at start.”
On this screen, you have several options to choose a pickup location.
You can use the keyboard to type the address where you’d like to be picked up into the location field.
Image of location input with address list.
Then tap and drag down to hear a list of verified pickup locations.
When you hear your address, double tap to enter it.
Image of Pickup location screen.
You’ll return to the Pickup location screen.
Swipe right until you hear, “Home. Description. Add home location. Button.”
This option lets you save your home address for quick access. Double tap.
Image of add favorites screen.
You’ll hear, “Location. Text field is editing. List end. Enter an address…”
Use the keyboard to enter your home address.
Image of text input with address list.
Then tap and drag down until you hear your address.
Double tap to save your home address and return to the Pickup Location screen.
Image of Pickup location screen.
Now, you can easily choose your home address as a pickup location.
Swipe right or tap and drag until you hear, “Home. Description.”
And then you’ll hear your address.
Double tap now if you want to use your home address as the pickup location.
You can save any address as a favorite location for future use.
On the Pickup Location screen, swipe right or tap and drag down until you hear, “Favorites. Button.”
Double tap to go to the Favorite Locations screen.
Image of favorites screen.
Swipe right or tap and drag down until you hear, “Add Favorite Locations. Button.”
Double tap to go to the Add Favorite Location Screen.
Image of add favorite locations screen.
Use the Location input field to type your address then tap and drag to choose it from the list as before.
Double tap and you’ll hear “Location name. Text field is editing.”
Image of favorite locations name screen.
Now you’ll need to use the keyboard to give the location a name. For example, “Work” or “Office.”
Once you’re done, swipe right until you hear, “Save. Button.”
Double tap and you’ll return to the Favorite Locations screen.
Image of favorite locations screen.
You can swipe right or tap and drag to hear and double tap to select one of your locations.
Image of pickup locations screen.
Finally, you can choose your current location as a pickup location.
From the Pickup Location screen, swipe right or tap and drag down until you hear, “Current location. Button.”
Double tap and the app will set your current location address as the pickup location.
Image of schedule ride screen.
You’ll return to the Schedule Ride screen and hear the screen reader say your address.
Next, you’ll choose a drop-off location.
Swipe right or tap and drag until you hear, “Drop-off location. Description. Choose location. Button.”
Double tap to go to the Drop-off Location screen.
Image of dropoff location screen.
You’ll hear, “Location. Text field is editing. Enter drop-off location.”
Just like choosing a pick-up location, you can use the keyboard to input an address.
Or swipe right or tap and drag down to select your home location, other favorite locations…
Or choose your current location.
Image of scheduled rides screen.
When finished, you’ll return to the Schedule Ride screen.
Next, you’ll choose a date for your ride.
Swipe right until you hear, “Pickup Date.”
Swipe right again and you’ll hear today’s date.
Continuing to swipe right, you’ll hear tomorrow, and the next day’s date.
Double tap on a date option to select it.
To choose a custom date, swipe right until you hear, “Choose custom date.”
Image of schedule ride screen with calendar picker.
Double tap and use the calendar selection tool to choose and confirm a date.
Image of schedule ride screen.
Next you’ll choose a pickup time. Swipe right until you hear “Pickup Time”.
Swipe right again and you’ll hear, “Choose time. Button.”
Double tap to activate the time selection tool.
Image of schedule ride with time picker.
Swipe left and right to switch between hours, minutes, and a time of day.
Swipe up or down to change the value of each.
Swipe left Until you hear, “Confirm.” Then double tap to confirm.
Image of schedule ride screen.
Next, you’ll choose which type of vehicle you’d like.
Swipe right until you hear, “Choose vehicle type.”
Continue swiping right to hear a list of available vehicle types.
Double tap to select the one that meets your needs.
Image of ride schedule screen.
Next, choose the number of passengers that will be in the vehicle. (Including you.)
Swipe right and you’ll hear the currently selected number of passengers.
Double tap to open the picker and choose the desired number and confirm.
Image of schedule ride showing expanded fare details.
Continue to swipe right until you hear, “Payment.”
Swipe right again and you’ll hear the current selected payment method.
Swipe right again to hear your estimated fare amount.
Note that your program may not have a fare.
Swipe right again and you’ll hear, “Display payment details. Collapsed. Button.”
Double tap if you want to expand the payment details section.
Then continue swiping right to change your payment method, if applicable.
Or to see a detailed breakdown of your fare.
The app also lets you add a note for your driver.
You can use this feature to tell your driver any helpful details about where to pick you up.
To add a Driver Note, swipe right until you hear, “Add driver note. Button.”
Then, double tap.
Image of driver note screen.
Swipe right again until you hear, “Add any special instructions for the driver…”
Double tap to activate the keyboard input and type your note.
Image of driver note input screen.
Swipe right and you’ll hear, “Done. Button.”
Double tap to enter your note.
Image of ride schedule screen.
Once you have provided your reservation information, you are ready to submit your ride request.
Swipe right until you hear, “Confirm and request Ride now. Button.”
Then double tap to confirm.
Image of ride request sent screen.
When you do, you’ll hear, “Ride request sent.”
Continue swiping right to hear a summary of your scheduled ride.
When you hear, “Cancel ride. Button.”, you may double tap to cancel this ride.
When you hear, “Add another. Button.”, you may double tap to schedule another ride.
When you hear, “Add return trip. Button.”, you may double tap to schedule a ride from your drop off location back to your pick up location.
When you hear, “I’m Done.”, double tap to return to the upcoming rides screen.
Image of upcoming rides screen.
Continue swiping right, you’ll hear a list of your upcoming rides sorted by month.
Double tap on a scheduled ride
Image of scheduled ride details screen.
and continue swiping right to hear ride status and details.
You can also cancel the ride request from this screen.
Now you know how to schedule rides through the UZURV ride app!
For more information about UZURV or tutorials on how to use the Ride app, please visit uzurv.com/ride-app. Thank you for using the app and riding with UZURV!
End of transcript.
Transcript: Canceling a Reservation (for screen readers)
Image of title screen.
Sometimes things come up, appointments are canceled, or you simply don’t need a ride anymore. The good news is that, when you need to cancel, you can easily do so with the UZURV Ride app. You have the convenience of canceling a ride in seconds without having to call support for help.
This video will explain how to use the UZURV Ride app to cancel a ride.
Image of upcoming rides with a scheduled ride in the feed.
If you need to cancel an upcoming reservation, go to the app’s Upcoming Rides tab. You can locate this tab from the app home screen. You’ll know you’re on the home screen by swiping left until you hear, “Good afternoon…” and then your first name.
Swipe right until you hear, “Selected. Upcoming. Tab 1 of 3.” If you did not hear, “Selected”, double-tap to select the “Upcoming” tab.
Swipe right until you hear the ride you’d like to cancel. Then double-tap.
Image of ride details.
You’ll hear, “Ride details.” Continue swiping right to hear more ride status and details.
Keep swiping right until you hear, “Cancel Request. Button.” Then double-tap.
Image of ride details with cancel confirmation modal.
You’ll hear, “Are you sure you want to cancel your ride?”
Swipe right to hear, “No. Button.” Select this option if you don’t want to cancel.
Swipe right again to hear, “Yes, cancel. Button.” Select this option to cancel your reservation.
Image of upcoming rides tab with no scheduled rides.
When you do, the app will take you back to the home screen with the Upcoming Rides tab selected. The reservation you canceled will no longer be listed as an upcoming ride. You may also get a notification that the ride was canceled on your phone. You’re all set.
As stated in your program’s guidelines, a last-minute cancellation could incur a penalty. Repeated last-minute cancellations could result in suspension from the UZURV platform. You can learn more about your program’s cancellation policy by contacting your program provider or support@uzurv.com.
For more information about UZURV or tutorials on how to use the Ride app, please visit uzurv.com/ride-app. Thank you for using the app and riding with UZURV!
End of Transcript.
Transcript: Managing Your Organizations (for screen readers)
Image of title screen.
You may be eligible to schedule rides with multiple organizations in your area.
Image of account setup screen showing multiple rider organizations.
This video will explain how to use some features of the app if you are eligible with multiple organizations.
When setting up your account in the app for the first time, after you input your Customer ID, swipe right until you hear “We found an account associated with…”
Swipe right again to hear the names of your eligible programs.
If this is correct, swipe right until you hear “Yes, that is my account. Button.” Then, double tap to confirm your account and continue.
Otherwise, if you do not think this is your correct information, Swipe right again and you’ll hear, “Button. Contact Support.”
Double tap to go to the Support screen.
Image of account info screen.
The next page will provide a summary of your account information. Swipe right repeatedly to review your info.
When you hear “Finish button. End. Main.”, double tap to continue. Then proceed with the remaining steps to finish setting up your account.
Image of home screen with ‘Additional Organizations’ notification.
The app will also notify you when you log in if any new programs are detected.
If so, you’ll hear, “Additional organizations found. Image.”
Swipe right right and you’ll hear, “We found more organizations associated with your account. Would you like to verify them now? You can also do this later from your Account page.”
Swipe right again to hear, “Verify now. Button.” Double tap now to verify any new organizations. Or swipe right again to hear, “Later. Button.” Double tap now to silence this notification for 30 days.
Image of Verify Organization screen.
When you hear, “Verify organization. Heading level one. End.”, you’ve reached the Verify Organization screen. Swipe right and you’ll hear, “Please enter your customer ID for…” and then the name of your organization.
Swipe right again to select the ‘Customer ID’ field and input your Customer ID. If you don’t know your ID, swipe right until you hear, “Call Organization. Button.” Then Double tap to call your organization for help.
After you input your ID, swipe right until you hear, “Verify. Button.” Then double tap to verify.
Image of Home screen.
You can view your organizations at any time through the Account menu on the Home screen. You’re on the home screen when you hear, “Good morning,” and then your name.
Swipe right until you hear, “Account. Button. End. Banner.” Then double tap to access the Account screen.
Image of Account screen.
You’ll hear, “Account. Heading level one. End. Banner.” Continue swiping right to hear your account info and options.
Stop when you hear, “Organizations. Description: View organizations. Button.” Double tap to view your organizations.
Image of Organizations screen.
You’ll hear “Organizations. Heading level one. Banner.” Continue swiping right to hear the name of your organizations and whether they are verified or ineligible.
Double tap to hear that organization’s details, verify with your customer ID, or contact the organization.
Image of home screen.
Also, when creating a new ride request, if you have more than one eligible organization, You can choose which organization to schedule a ride with.
From the home screen, swipe right until you hear, “New ride request. Button. Content information. Landmark.” Double-tap to open the new ride request screen.
Image of New ride request organization options screen.
You’ll hear, “New Ride Request. Heading level one. Banner. Landmark.”
Swipe right and you’ll hear, “Which organization would you like to schedule your ride with? Main. Landmark.”
Continue swiping right to hear the names of your eligible organizations. Double tap after hearing an organization name to proceed to scheduling a ride with that organization.
You’ll only hear the option to choose an organization if you have more than one eligible organization. Otherwise you’ll hear options for scheduling a ride and you may proceed to do so.
For more information about UZURV or tutorials on how to use the Ride app, please visit uzurv.com/ride-app. Thank you for using the app and riding with UZURV!
End of Transcript.
Transcript: Managing Payment Methods (for screen readers)
Image of title screen.
You can now add and manage multiple payment methods in the Ride app.
Image of home screen.
You can choose your preferred payment method when you book rides in the app.
You can add or view your payment methods at any time through the Account menu on the Home screen.
You’re on the Home screen when you hear, “Good morning,” and then your name.
Swipe right until you hear, “Account. Button. End. Banner.” Then double tap to access the Account screen.
Image of Account details screen.
You’ll hear, “Account. Heading level one. End. Banner.”
Continue swiping right to hear your account info.
Stop when you hear, “Payment. Description: Manage payment methods. Button.” Double tap and continue swiping right to hear your payment methods, if any.
Image of Payment Methods screen.
Double tap and continue swiping right to hear your payment methods, if any.
To add a payment method, swipe right until you hear, “Add payment account. Button.” Then double tap.
Image of new payment info screen.
You’ll hear, “New Payment. Heading level one. End.” Continue swiping right to access fields to input your credit card info and billing address.
When finished, swipe right until you hear, “Save. Button. End.” Double tap to save and return to the payment screen.
Image of payment method screen.
Swipe right to hear your new payment method nickname followed by “Button.” You can double tap any payment method to return to the edit screen to make changes.
Image of ride scheduling screen.
Your payment methods will now be available to select when you schedule a ride.
For more information about UZURV or tutorials on how to use the Ride app, please visit uzurv.com/ride-app. Thank you for using the app and riding with UZURV!
End of Transcript.