UZURV Services in Phoenix, Arizona

UZURV is a transportation provider available for RideChoice customers who request UZURV when booking RideChoice trips. RideChoice is an on-demand transportation service available to eligible older adults and people with disabilities residing in participating communities. RideChoice customers can request RideChoice trips in advance or whenever they need to travel, and they can choose any of several authorized RideChoice providers, including UZURV. For more information about RideChoice service options or to request a change to your own RideChoice service option, contact the Valley Metro Mobility Center at (602) 716-2100.

To learn more about which communities participate in the RideChoice program, who is eligible and how to apply, and other program details, visit Valley Metro RideChoice or contact the Valley Metro Mobility Center at (602) 716-2100. To learn more about how UZURV is supporting the RideChoice program with safe, reliable door-to-door transportation on demand, keep reading.

RideChoice FAQs

Who Can Use UZURV?

UZURV provides door-to-door transportation with a team of qualified and credentialed drivers who operate their own personal vehicles—much like other Transportation Network Companies (TNCs). Before providing service, each UZURV driver must pass a nationwide background check, a Federal Transit Administration (FTA) compliant substance abuse test, and must demonstrate knowledge of techniques for assisting passengers with disabilities and older adults. Any customer who is able to safely board and ride in a sedan or Sport Utility Vehicle (SUV) should be able to safely use UZURV. Additionally, customers who use manual wheelchairs and walkers can use UZURV as long as they are able to transfer to the seat of the UZURV vehicle with minimal assistance and as long as their wheelchair or walker can be stored in the vehicle’s trunk or cargo area. UZURV drivers are able to assist with the storage of mobility devices upon request.

When and Where Does UZURV Operate RideChoice Service?

UZURV is generally available in all RideChoice communities. However, response times may be longer in more rural and remote areas of the County and/or during late-night, early morning and weekend hours. You can help UZURV provide the best possible service by requesting your trip at least one day in advance, but this is not required.

What Types of Payment Does UZURV Accept?

Customers who have set up an electronic account with the RideChoice Transportation Broker can have their RideChoice trip fares automatically deducted at the time they travel. In addition, UZURV drivers can accept cash at the time of travel. UZURV drivers are not able to accept credit or debit card payments at the time of travel. For more details on RideChoice fares and acceptable methods of payment, visit the Valley Metro RideChoice website or call the Valley Metro Mobility Center at (602) 716-2100.

How Many Passengers can UZURV Accommodate?

Because UZURV is a sedan-based service, we can accommodate the rider and two additional passengers. Presently, passengers are prohibited from sitting in the front seats of any vehicle.

Can UZURV Transport Children?

UZURV will transport children as long as they are accompanied by a responsible adult who is at least eighteen years of age. In accordance with Arizona law, children under the age of eight and/or weighing less than eighty pounds must be in an approved child safety seat which is provided by the rider. UZURV drivers are not permitted to lift or carry children.

Traveling with a Service Animal?

UZURV welcomes passengers with service animals and has a zero-tolerance policy for any driver who knowingly denies access to a customer traveling with a service animal. A service animal must be under the physical or verbal control of its handler at all times and must sit or lie on the floor of the vehicle at all times. For more information, check out “Respecting Riders with Service Animals”.

What About Mobility Devices?

As stated above, UZURV is able to transport any rider who can safely transfer from their manual wheelchair or walker into the passenger seat of a sedan or SUV with minimal assistance, and as long as the mobility device can be safely stored in the vehicle’s trunk or cargo area. UZURV drivers can assist with the storage of mobility devices upon request.

What Assistance Will Drivers Provide?

UZURV drivers provide door-to-door service and will provide the following assistance upon request:

• Meet you at the outermost door of the home or business where you plan to begin your trip. (UZURV drivers will not go beyond the outermost door of any home or larger building, so be ready in a location where your driver can find you easily.)
• Greet you by name and announce that they are your UZURV driver.
• Assist you to the vehicle if you request. Assistance may include guiding you to and from the vehicle using Human Guide Technique, providing a supportive arm or shoulder, pushing your manual wheelchair and/or providing verbal guidance along the way.
• Open and close the vehicle door.
• Provide assistance with the vehicle seatbelt if needed.
• Fold and store a walker or manual wheelchair in the vehicle’s trunk or cargo area.
• Provide assistance from the vehicle to the outermost door of your destination upon request.

How do I comment on the service I received?

In accordance with RideChoice program rules, customers should contact Valley Metro’s Customer Service Center to register any formal comments, complaints or compliments about service provided by any RideChoice provider. You can reach Valley Metro Customer Service online at Valley Metro.org, by email at CSR@ValleyMetro.org or by phone at (602) 253-5000.

What if I left an item in a UZURV vehicle?

If you believe you have left an item inside your UZURV vehicle, contct Valley Metro RideChoice at (602) 716-2111. We will do our best to locate and return your item to you as soon as possible.

What if I need to report a safety of driver concern?

In keeping with RideChoice policy, report all safety or driver concerns to Valley Metro online at ValleyMetro.org, by email to CSR@ValleyMetro.org or by phone at (602) 253-5000.