UZURV Services in the Greater Richmond Region
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UZURV Ride App | Chesterfield Access On-Demand | GRTC CARE and CARE Plus | Hanover DASH | UZURV FAQs
UZURV provides direct, non-stop, door-to-door and curb-to-curb transportation for eligible older adults and people with disabilities on behalf of transit agencies and nonprofits throughout these regions in Central Virginia:
- Chesterfield County (Chesterfield Access on Demand, and GRTC CARE and Care Plus)
- Hanover County (Hanover DASH)
- City of Richmond and Henrico County (GRTC CARE, CARE Plus, and CARE On-Demand)
The UZURV Ride app is available now for Chesterfield County!
Schedule Rides Easily with the UZURV Ride App
Available now for Chesterfield County Access on Demand and Hanover Dash Riders. Coming soon for GRTC Riders!
Find out more about the Ride app in your area below.
UZURV provides door-to-door transportation from carefully screened drivers for eligible older adults and people with disabilities through a partnership with Chesterfield Mobility Services.
To check eligibility or to apply for Chesterfield County Access on Demand, visit the Chesterfield Mobility Services website.
How Access on Demand works:
- $6 per ride for standard as well as wheelchair-accessible vehicles.
- Guests and Personal Care Attendants ride free. All children under 18 must be accompanied by an adult.
- School and personal trips must start AND end within Chesterfield County. Work or medical trips must start OR end within Chesterfield County.
Ride Availability:
- Monday – Sunday, 5:30 a.m. – 11:30 p.m. ET
How to schedule a ride:
Eligible riders can schedule service in advance or same-day, in as little as two hours prior to the requested pick-up time. You can book ride in two ways:
The UZURV Ride app
The UZURV Ride app allows you to schedule, manage, and track your door-to-door rides with UZURV from the convenience of your mobile phone. You can…
- Book rides instantly – anytime, anywhere
- Schedule, same-day rides (2-hour lead time required)
- Create Ride Subscriptions up to 30 days in advance
- Track your ride in real-time from pick-up to drop-off
- Contact Rider Support through the UZURV Call Center or via email
- Pay seamlessly with your credit or debit card
Download the Ride app now!
The UZURV Call Center
Call (804) 655-0255 to schedule same-day and advance rides. A 2-hour lead time is required for same-day rides.
Call Center hours: Monday – Sunday, 5:00 a.m. – 12:00 a.m. ET
Information you need when scheduling a ride
- Rider name
- Your Chesterfield County Access on Demand ID number
- Date and time of pick-up
- Pick-up and drop-off addresses
- Number of passengers
Comments and Questions?
If you are interested in using Chesterfield Access on Demand and have questions about eligibility or scheduling rides, please call (804) 706-2796 or email at MobilityServices@Chesterfield.gov.
The UZURV Ride app is available now for Chesterfield County!
UZURV partners with GRTC to provide private, door-to-door transportation from carefully screened drivers for eligible people with disabilities throughout the City of Richmond and portions of Henrico and Chesterfield Counties (see service area). Standard and wheelchair-accessible vehicles are available.
Eligible riders can enjoy UZURV’s service in two ways – CARE and CARE Plus supplemental service, and CARE On-Demand. You can schedule rides by phone as little as 1 hour in advance, and pay via credit or debit card.
To check eligibility or to apply for GRTC CARE or CARE Plus, visit the GRTC CARE website.
Ride Availability:
- Monday – Friday, 5:30 a.m. – 10:00 p.m. ET
- Saturday – Sunday, 7:00 a.m. – 8:00 p.m. ET
How CARE and CARE Plus supplemental works:
Eligible riders are assigned UZURV when GRTC service is unavailable. There are no additional fees for riding with UZURV if it is assigned to you.
How to schedule a CARE or CARE Plus ride:
Call GRTC at (804) 782-2273, fax (804) 474-9993, or email webcarecvan@ridegrtc.com.
- Monday – Friday, 7:00 a.m. – 5:00 p.m. ET and
- Saturday – Sunday, 8:00 a.m. – 4:30 p.m. ET
How UZURV CARE On-Demand works:
- $7 for up to six miles, with an additional charge of $1.15 per mile for longer trips.
- Guests and Personal Care Attendants ride free. All children under 18 must be accompanied by an adult.
How to schedule a CARE On-Demand ride:
Contact the UZURV Call Center at (804) 499-3400.
- Monday – Friday, 5:00 a.m. – 10:30 p.m. ET and
- Saturday – Sunday, 7:00 a.m. – 8:00 p.m. ET
Information you need to schedule a ride
Have this information available when you book your ride with with CARE, CARE Plus, or CARE On-Demand:
- Rider name
- Your GRTC ID number
- Date and time of pick-up
- Pick-up and drop-off addresses
- Number of passengers
Comments and Questions?
If you are interested in using GRTC CARE or CARE Plus and have questions about eligibility or scheduling rides, please call (804) 358-3871, ext. 434.
The UZURV Ride app is available now for Chesterfield County!
UZURV provides door-to-door transportation from carefully screened drivers for eligible older adults and people with disabilities through a partnership with Hanover DASH.
To check eligibility or to apply for Hanover DASH, visit the Hanover DASH website.
How UZURV with Hanover DASH works:
- $5 per ride for standard as well as wheelchair-accessible vehicles.
- Guests and Personal Care Attendants ride free. All children under 18 must be accompanied by an adult.
- Rides must end or begin in Hanover County.
Ride Availability:
- Monday – Sunday, 6:00 a.m. – 6:00 p.m. ET
How to schedule a ride:
Eligible riders must schedule service at least 24 hours in advance. You can book rides in two ways:
The UZURV Ride app
The UZURV Ride app allows you to schedule, manage, and track your door-to-door rides with UZURV from the convenience of your mobile phone. You can…
- Book rides instantly – anytime, anywhere
- Create Ride Subscriptions up to 30 days in advance
- Track your ride in real-time from pick-up to drop-off
- Contact Rider Support through the UZURV Call Center or via email
- Pay seamlessly with your credit or debit card
Download the Ride app now!
The UZURV Call Center
Call (804) 655-0255 to schedule rides at least 24 hours in advance.
Call Center hours: Monday – Sunday, 5:30 a.m. – 6:30 a.m. ET
Information you need to schedule a ride
Have this information available when you book your ride with with Hanover DASH:
- Rider name
- Your Hanover DASH ID number
- Date and time of pick-up
- Pick-up and drop-off addresses
- Number of passengers
Comments and Questions?
If you are interested in using Hanover DASH and have questions about eligibility or scheduling rides, please call 804-365-DASH (3274) or email at HanoverDASH@hanovercounty.gov.
The UZURV Ride app is available now for Chesterfield County!
Frequently asked questions:
What is UZURV?
UZURV is an adaptive transportation network that provides safe, high-quality door-to-door services for older adults and people with disabilities, including those who need wheelchair-accessible service.
What service does UZURV provide?
UZURV provides door-to-door transportation with a team of credentialed drivers who operate their own personal vehicles.
Standard Service
UZURV accommodates riders who can safely board and ride in sedans or SUVs. We also provide transportation to customers who use manual wheelchairs and walkers that can be stored in the vehicle’s trunk or cargo area and who can safely transfer to the seat of the vehicle with minimal assistance should be able to use standard service.
Please note: UZURV drivers are able to assist with the storage of mobility devices upon request.
Wheelchair-Accessible Service
Customers who use mobility devices that cannot be stored in a vehicle’s trunk or cargo area AND customers who cannot safely transfer to the seat of a standard UZURV vehicle, can request a wheelchair-accessible vehicle (WAV), when offered by a program.
Availability of wheelchair-accessible vehicles via UZURV’s service varies by program. Additionally, service hours for wheelchair-accessible service may differ from standard service. Check availability and hours of operation with the program providing your service.
How are UZURV drivers screened?
Before providing trips, drivers must pass a nationwide background check, a Federal Transit Administration (FTA) compliant drug screening, and they must demonstrate knowledge of appropriate techniques for transporting older adults and people with disabilities.
UZURV drivers must also successfully complete courses in ADA compliance, rider care, and driver safety.
Who rides with UZURV?
Older adults and people with disabilities who are eligible to ride through one of our transit agency or nonprofit partners. Any rider who is eligible and safely able to use traditional paratransit and non-emergency medical transportation services should be able to utilize UZURV.
How many passengers can UZURV accommodate?
Because UZURV is a sedan-based service, we can accommodate the rider, plus two additional passengers. Personal Care Attendants ride free. Fees for guests and children vary by program.
Can UZURV transport children?
UZURV will transport children as long as they are accompanied by a responsible adult who is at least eighteen years of age. Riders must provide an approved child safety seat in accordance with state law. UZURV drivers are prohibited from lifting or carrying children.
What is UZURV’s service animal policy?
UZURV welcomes passengers with service animals and has a zero-tolerance policy for any driver who knowingly denies access to a customer traveling with a service animal. A service animal must be under the physical or verbal control of its handler at all times and must sit or lie on the floor of the vehicle at all times. For more information, check out UZURV’s Service Animals Policy and Procedures.
Will UZURV accept riders with mobility devices?
Yes. Riders who can safely transfer from their manual wheelchair or walker into the passenger seat of a sedan or SUV with minimal assistance, AND whose manual wheelchair or walker can be stored in the vehicle’s trunk or cargo area, may use UZURV’s standard service. All other riders using mobility devices should request a WAV vehicle.
Can I provide comments or reviews?
Yes. If you have a comment, compliment, or complaint about your UZURV service, contact the program providing your service.
What does door-to-door include?
UZURV drivers provide door-to-door service. That means they will…
- Meet you at the lowest level of the home or business at the outermost door to pick you up. (UZURV drivers will not go beyond the outermost door of any home or larger building, so be ready in a location where your driver can find you easily.)
- Greet you by name and announce that they are your UZURV driver.
- Assist you to the vehicle if you request it. Assistance may include guiding you to and from the vehicle using the Human Guide Technique, providing a supportive arm or shoulder, pushing your manual wheelchair, and/or providing verbal guidance along the way.
- Open and close the vehicle door for you.
- Provide assistance with the seatbelt if needed.
- Fold and store a walker or manual wheelchair in the vehicle’s trunk or cargo area.
- Walk with you and provide assistance, as needed, from the vehicle to the outermost door of your destination.
If you need additional assistance, contact the program providing your service for information about UZURV’s WAV service.
Lost and Found
If you believe you have left an item inside your UZURV vehicle, contact your call center for assistance. We will do our best to locate and return your item to you as soon as possible.
- Chesterfield County Access on Demand Call Center: (804) 655-0255
- GRTC Care On Demand Call Center: (804) 499-3400
- Hanover DASH Call Center: (804) 299-4367