UZURV services in Riverside County, CA

Who Can Use UZURV?

The RTA Dial-A-Ride provider determines which trips to assign to UZURV based on the availability of the RTA Dial-A-Ride fleet, the time and location of the trip, and other scheduling factors. In general, customers who are able to safely board and ride in a sedan or Sport Utility Vehicle (SUV), and those who use manual wheelchairs and walkers that can be stored in the trunk or cargo area of a sedan or SUV, will find UZURV service to be accessible and comfortable. UZURV drivers are able to assist with the storage of mobility devices upon request.

UZURV provides origin to destination service (either curb-to-curb or door-to-door depending on need) with a team of qualified and credentialed drivers who operate their own personal vehicles — much like other Transportation Network Companies (TNCs). Before providing trips, UZURV drivers pass a nationwide background check, and a Federal Transit Administration (FTA) compliant substance abuse test, and must demonstrate knowledge of appropriate techniques for transporting people with disabilities and older adults.

When and where does UZURV operate RTA Dial-A-Ride Service?

RTA Dial-A-Ride provides service in those areas that are within ¾ of a mile of any RTA bus route on days when transit service is available in the locations where the RTA Dial-A-Ride customer wishes to travel. RTA Dial-A-Ride may only be used when the trip being requested could also be made on an RTA bus. For a more detailed discussion of when and where RTA Dial-A-Ride services are available, visit the RTA Dial-A-Ride website. To check on whether a specific trip falls within the RTA Dial-A-Ride service area and during its hours of operation, call RTA Dial-a-Ride at (951) 565-5002 or via TTY by calling (800) 800-7825.
UZURV provides trips assigned to it by the RTA Dial-A-Ride provider, Transdev. These trips can be at any time and in any area where RTA Dial-A-Ride operates.

What is the fare, and how do you pay for UZURV trips?

RTA fares are zone-based, and range from $3.50 to $10.50, depending on length. When you book your trip with the RTA Dial-A-Ride provider, the Reservationist who books your trip, will tell you the fare. There is no fare for your authorized Personal Care Attendant (PCA).

Notes:

• If you are traveling with an additional companion, your companion will pay the same fare as you, this is in addition to your own fare.
• If you are traveling with a child under 46 inches in height, the fare for the child will be $0.75 per zone.
• Fares may be paid in cash or using RTA Dial-A-Ride tickets. If paying in cash, please be ready with the exact fare for your trip as UZURV drivers are not able to make change.

If you have a question about the fare for a particular trip, call RTA Dial-A-Ride at (951) 565-5002 or via TTY by calling (800) 800-7825.

How many passengers can UZURV accommodate?

In keeping with RTA and ADA requirements, UZURV is able to accommodate the ADA paratransit certified rider and up to two additional passengers: a Personal Care Attendant (PCA) and an additional companion.

Can UZURV transport children?

UZURV will transport children as long as they are accompanied by a responsible adult who is at least eighteen years of age. In accordance with California law, children under the age of eight and/or measuring less than four feet, nine inches in height must be in an approved child safety seat which is provided by the rider. Drivers are prohibited from lifting or carrying children.

Does UZURV provide rides to passengers with service animals?

UZURV welcomes passengers with service animals and has a zero-tolerance policy for any driver who knowingly denies access to a customer traveling with a service animal. A service animal must be under the physical or verbal control of its handler at all times and must sit or lie on the floor of the vehicle at all times. For more information, check out our Service Animal Policy.

What about mobility devices?

UZURV is able to transport any rider who can safely transfer from their manual wheelchair or walker into the passenger seat of a sedan or SUV with minimal assistance, and as long as the mobility device can be safely stored in the vehicle’s trunk or cargo area. UZURV drivers can assist with the storage of mobility devices upon request. If you need a wheelchair-accessible vehicle, contact RTA Dial-A-Ride at (800) 795-7887.

What Assistance Will Drivers Provide?

In accordance with Dial-A-Ride Paratransit policy, UZURV drivers will provide origin-to-destination service. Specific tasks that drivers will provide are listed below.

• Meet you at the vehicle (curb-to-curb) or the outermost door or in the front lobby (door-to-door service if requested) of the building where you will begin your trip.
• Greet you by name and announce that they are your RTA Dial-A-Ride driver.
• Assist you with navigating to and boarding the vehicle if you request.
• Open and close the vehicle door.
• Provide assistance with the vehicle seatbelt if needed.
• Fold and store a walker or manual wheelchair in the vehicle’s trunk or cargo area.
• Provide verbal direction or assistance to assist you in locating the outermost door of your destination upon request.

How do I comment on service including safety or driver concerns?

Customers who wish to comment on Dial-A-Ride service, including safety or driver concerns, should contact Dial-A-Ride staff by calling (951) 565-5002 or via TTY by calling (800) 800-7825.

Lost and Found

If you believe you have left an item inside your UZURV vehicle, contact the RTA Lost and Found at (951) 565-5000 or via TTY by calling (800) 800-7825.