State-specific Terms & Conditions

ALABAMA

To file a complaint:

You may file a complaint against UZURV or a UZURV driver in Alabama by telephone: Toll free 1-888-505-9047 or 334-242-5176 or by e-mail: mcs.ued@psc.alabama.gov

You may file a zero tolerance complaint to UZURV using the information in this link: UZURV Zero-Tolerance Policy

A driver may not accept a trip for compensation, including soliciting or accepting passenger rides on demand or through a street hail, other than a trip arranged through UZURV’S digital network. Any individual who violates this section is guilty of a Class C misdemeanor (SECTION 32-7C-31).

Insurance disclosures:

Your insurance policy may not provide any coverage while you are logged on to UZURV’s digital network and are available to receive transportation requests or are engaged in a prearranged ride, depending on your personal insurance policy terms (SECTION 32-7C-3).

If the vehicle that you plan to use to provide TNC services has a lien against it your usage may violate the terms of your contract with the lienholder (SECTION 32-7C-4).

You must notify the lienholder that you will be using the vehicle for transportation services (SECTION 32-7C-4).

ARIZONA

To file a complaint:

https://azdot.gov/file-complaint-vehicle-hire-licensing

You may file a zero tolerance complaint to UZURV using the information in this link: UZURV Zero-Tolerance Policy

The Arizona Department of Transportation may impose a civil penalty of not more than one thousand five hundred dollars per violation against any transportation network company driver who is found to be soliciting or accepting street hails (SECTION 28-9556).

Insurance disclosures (SECTION 28-9558):

Your own insurance policy might not provide coverage while using a personal vehicle in connection with UZURV’s digital network or software application, depending on its terms.

Your use of a vehicle that has a lien against it to provide transportation network services for UZURV might violate the terms of your contract with the lienholder.

CALIFORNIA

Per California regulation, UZURV must notify all participating drivers of the applicability of the California Vehicle Code and of the code’s availability, including, in particular, Sections 23123 and 23123.5 (relating to the hands-free device laws), Section 21760 (the “Three Feet for Safety Act”), and Section 22454 (relating to rules of the road relating to schoolbuses), to all participating drivers, disclosed here:

Sections 23123 and 23123.5 (relating to the hands-free device laws),

• A person shall not drive a motor vehicle while using a wireless telephone unless that telephone is specifically designed and configured to allow hands-free listening and talking, and is used in that manner while driving.
• A person shall not drive a motor vehicle while holding and operating a handheld wireless telephone or an electronic wireless communications device unless the wireless telephone or electronic wireless communications device is specifically designed and configured to allow voice-operated and hands-free operation, and it is used in that manner while driving.

Section 21760 (the “Three Feet for Safety Act”),

• A driver of a motor vehicle shall not overtake or pass a bicycle proceeding in the same direction on a highway at a distance of less than three feet between any part of the motor vehicle and any part of the bicycle or its operator.

Section 22454 (relating to rules of the road relating to schoolbuses),

• The driver of any vehicle, upon meeting or overtaking, from either direction, any schoolbus equipped with signs as required in this code, that is stopped for the purpose of loading or unloading any schoolchildren and displays a flashing red light signal and stop signal arm, as defined in paragraph (4) of subdivision (b) of Section 25257, if equipped with a stop signal arm, visible from front or rear, shall bring the vehicle to a stop immediately before passing the schoolbus and shall not proceed past the schoolbus until the flashing red light signal and stop signal arm, if equipped with a stop signal arm, cease operation.

All vehicles used for transportation services shall be inspected by a facility licensed by the California Bureau of Automotive Repair (a) before the vehicle is first introduced into service as a transportation vehicle; and (b) every 12 months or 50,000 miles thereafter, whichever occurs first.

Pursuant to Pub. Util. Code § 5389, a driver’s consent is not needed for disclosure of your information to the California Public Utilities Commission.

To file a complaint:

Please contact UZURV at support@uzurv.com. If you are unable to resolve your concern in this manner:

• Visit https://www.cpuc.ca.gov/consumer-support/file-a-complaint/transportation-complaint or you may contact the California Commission’s Consumer Affairs Branch that handles passenger complaints at: 1-800-649-7570 or email consumer-affairs@cpuc.ca.gov.
• You may file a complaint with the California Public Utilities Commission by phone at 1-800-894-9444 or email at CIU_intake@cpuc.ca.gov.

A driver shall not be logged in and driving on a UZURV’s online-enabled application or platform for more than a cumulative total of 12 hours in any 24-hour period, unless that driver has already logged off for an uninterrupted period of 6 hours.

Insurance disclosures:

• Your personal automobile insurance policy will not provide coverage because you use a vehicle in connection with UZURV’s online-enabled application or platform (SECTION 5432).
• Your personal automobile insurance policy will not provide collision or comprehensive coverage for damage to the vehicle used by you from the moment you log on to UZURV’s online-enabled application or platform to the moment you log off UZURV’s online-enabled application or platform (SECTION 5432).

Any driver who violates UZURV’s Terms of Service or any law, statute, rule, permit, ordinance or regulation in connection with the provision of transportation services shall lose access to UZURV’s platform. Any disputes, actions, claims or causes of action arising out of or in connection with the Terms of Service

Agreement or the UZURV Services may be subject to arbitration.

Your net earnings for each earnings period shall equal or exceed your net earnings floor for that earnings period as set forth in Article 3. Compensation subdivision 7453(b). For clarity, the net earnings floor in this section may be calculated on an average basis over the course of each earnings period.

You will be provided with IRS Form 1099-K for the provision for a gross amount of reportable payment transactions equal to or greater than six hundred dollars ($600) during a calendar year

You may qualify for a healthcare subsidy under Article 4. Benefits, subdivision 7454,:

If you operated for an average of 25 hours or more per week of engaged time in the calendar quarter, you are entitled to a payment greater than or equal to 100 percent of the average ACA contribution for the applicable average monthly Covered California premium for each month in the quarter.

If you operated for an average of at least 15 but less than 25 hours per week of engaged time in the calendar quarter, you are entitled to a payment greater than or equal to 50 percent of the average ACA contribution for the applicable average monthly Covered California premium for each month in the quarter.

FLORIDA

You may file a zero-tolerance complaint to UZURV using the information in this link: UZURV Zero-Tolerance Policy

Insurance disclosures:

Your own automobile insurance policy might not provide any coverage while logged on to UZURV’s digital network or are engaged in a prearranged ride, depending on the terms of your own automobile insurance policy.

The provision of rides for compensation which are not prearranged rides subjects you to the coverage requirements imposed under s. 324.032(1) and that failure to meet such coverage requirements subjects you to penalties provided in s. 324.221, up to and including a misdemeanor of the second degree.

To file a complaint:

If you would like to file a complaint about UZURV, you can do so by emailing
consumer.services@myfloridacfo.com

GEORGIA

Each driver shall maintain on their smartphone the required digital identification per Code of Georgia O.C.G.A. § 40-1-193. A violation of this Code section shall be a misdemeanor.

Each driver must always display UZURV’s trade dress while active on UZURV’s digital network per Code of Georgia O.C.G.A. § 40-1-195. A violation of this Code section shall be a misdemeanor.

Insurance disclosures:

A driver’s personal vehicle insurance policy may exclude any and all coverage for injuries to the driver and to others and may exclude the duty to defend or indemnify any person or organization for liability for any loss or injury that occurs while providing transportation network company services; and

A driver’s personal vehicle insurance policy may exclude coverage for damage to the personal vehicle, medical payments coverage, uninsured and underinsured motorist coverage, and other first-party claims;

If the vehicle with which you provide transportation network company services has a lien against it, you must notify the lienholder that you provide transportation network company services with such vehicle. Providing such transportation network company services may violate the terms of your contract with the lienholder.

To file a complaint:

https://www.gamccd.net/Documents/DPS_142_ForHire_Transportation_Services_Complaint_Form.pdf

ILLINOIS

You may file a zero tolerance complaint to UZURV using the information in this link: UZURV Zero-Tolerance Policy

No transportation network vehicle driver shall operate a transportation network vehicle for one or more licensees for more than 12 hours within a given 24 hour period.

Any driver owing debt to the city of Chicago who does not comply with a payment plan shall immediately pay the debt to the City or shall be subject to deactivation from UZURV’s platform until the debt is paid.

If your state issued driver’s license is expired, suspended, or revoked, your TNP chauffeur license is no longer valid.

TNP chauffeur licensees while engaged in operating a transportation network vehicle must:

• Maintain a courteous demeanor and appropriate public appearance at all times.
• Not insult, use verbal or non-verbal profane language, or racial slurs around any person.
• Not assault, physically attack, or harm any person.
• Take reasonable and diligent steps to return any lost articles recovered in a vehicle to the rightful owner, at a minimum, you must notify UZURV when items are left in the vehicle by passengers.

CHICAGO RULE TNP5.13 – Grounds for revocation of a TNP chauffeur license shall include, but are not limited to, the following: 1. If any official notice or legal process cannot be served upon a TNP chauffeur licensee at the licensee’s address registered with BACP;

CHICAGO RULE TNP1.06 – A TNP chauffeur licensee must maintain current personal information on file with transportation network provider(s) (UZURV) with whom such licensee is affiliated.

The Chicago Business Affairs and Consumer Protection (BACP) division oversees transportation network operations within Chicago. You may contact the division:

• By email: bacppv@cityofchicago.org
• By phone: 312.744.6060

To file a complaint:

Phone: 311 or 312-744-5000 or visit chicago.gov/311

INDIANA

You may file a zero tolerance complaint to UZURV using the information in this link: UZURV Zero-Tolerance Policy

Insurance disclosures:

The terms of your own motor vehicle insurance policy may not provide coverage while you are logged on to the TNC’s digital network; or engaged in a prearranged ride.

To file a complaint:

INDOT via phone at 1-855-463-6848 or online at www.indot4u.com.

To file a discrimination complaint, submit an online complaint form.

IOWA

FOR DRIVERS:

If a lien exists against a personal vehicle you intend to use while acting as a transportation network company driver, you are required to notify the lienholder within the seven-day period prior to using the vehicle for such purposes that the individual intends to use the vehicle for such purposes.

If you are not the owner of the personal vehicle you intend to use while acting as a transportation network company driver, you are required to notify the owner of the vehicle within the seven-day period prior to using the vehicle for such purposes.

If you fail to notify a lienholder or an owner pursuant to the previous subsection, the department shall assess a civil penalty against you in the amount of two hundred fifty dollars. All moneys collected by the department pursuant to this subsection shall be paid monthly to the treasurer of state and deposited in the road use tax fund.

To file a complaint:

Central Programs Bureau, Iowa Department of Transportation
P.O. Box 9278
Des Moines, Iowa 50306-9278;

• In person at 6310 SE Convenience Blvd., Ankeny, Iowa;
• By telephone at (515)237–3156;
• By email at central.vehicle@iowadot.us ; or
• On the department’s website at www.iowadot.gov

LOUISIANA

Your own automobile insurance policy may or may not provide any coverage while you are logged on to UZURV’s digital network during the pre-trip acceptance period or are engaged in a prearranged ride, depending on its terms;

Per Louisiana code section RS 48:2200A a dispute arising in this state involving the company, or a driver operating under the provisions of Chapter RS 45:201, shall not be governed by the laws of another jurisdiction and shall not be resolved outside of the state, unless agreed to by all parties in writing after the dispute has arisen.

To file a complaint:

To share comments or complaints about a ride please contact UZURV customer support at (866) 898-7836 or support@uzurv.com.

MARYLAND

As a driver you must immediately notify UZURV of any event that may disqualify you from service.

To share comments or complaints about a ride:

Please contact UZURV customer support at support@uzurv.com.

You may contact the Maryland Public Service Commission (PSC) at the following:

• Email: Regina.Gee@maryland.gov
• Phone: (410) 767-8128 or toll-free (800) 492-0474.

To share comments or complaints about a ride that violated the law in Maryland:

• You may contact the Maryland Public Service Commission by visiting http://www.psc.state.md.us/contact/ or complete this form
  https://webapp.psc.state.md.us/newIntranet/Transport/transComplaint_new.cfm

You should contact your personal motor vehicle insurer or agent to:

• Advise the insurer or agent that the operator will be providing transportation network services; and
  determine the coverage, if any, that may be available from the operator’s personal motor vehicle policy; and
  If the motor vehicle that you use to provide transportation network services has a lien against it, using the motor vehicle for transportation network services without physical damage coverage may violate the terms of the contract with the lienholder.
  Comply with all of the provisions of the Maryland Public Safety Commission’s, Transportation Network Operators Guide

MASSACHUSETTS

Your own automobile insurance policy may not provide coverage while providing transportation network services, depending on the terms of the policy.

Within seven business days of receiving a Driver Certificate, a Driver shall disclose to the automobile insurance carrier, whose coverage applies to the Vehicle(s) used by the Driver to provide Services, that the Vehicle is used to provide Services.

Any driver violating the provisions specified in Massachusetts Title XXII, Chapter 159A1/2 are subject to the penalties outlined in Section 7 of that regulation.

A Driver shall not offer or provide Services for more than 12 consecutive hours in a 24-hour period, after 12 hours of providing Services in a 24-hour period, the Driver shall log out of the Digital Network for not less than eight consecutive hours. Any driver who violates this requirement shall be barred from access UZURV’s Digital Network for a period of not less than 24 consecutive hours.

A Driver who ceases to be authorized to provide Services for any reason shall return the decal or trade dress to UZURV within 14 business days.

TNC Drivers may affix only Division-approved, TNC-issued, removable decals/trade dress to their vehicles.

• TNC Drivers that mount unauthorized or illegal lights on their vehicles may be cited with a $300 fine.
• White lights that are flashing, oscillating or rotating are not authorized for use by the general public on motor vehicles.
• You must also ensure that the lights on your motor vehicle do not appear in the following colors or any combination of these colors: blue, red or amber (whether as a static display or with a flashing, oscillating or rotating display).

To file a complaint:

• Tel: 617-305-3559
• E-mail: TransDivision.Complaints@state.ma.us

NEVADA

UZURV shall terminate an agreement with any driver who:

• Fails to submit to UZURV a change in his or her address, driver’s license or motor vehicle registration within 30 days after the date of the change.
• Fails to immediately report to UZURV any change in his or her driving history or criminal history.
• Refuses to authorize UZURV to obtain and review an updated complete record of his or her driving history not less than once each year and an investigation of his or her criminal history not less than once every year.

You may file a zero tolerance complaint to UZURV using the information in this link: UZURV Zero Tolerance Policy

274.07: Hours of Service (1) A Driver shall not offer or provide Services for more than 12 consecutive hours in a 24-hour period. (2) A TNC shall adopt a policy to ensure that, after 12 hours of providing Services in a 24-hour period, the Driver shall log out of the Digital Network for not less than eight consecutive hours. For purposes of this provision, the Division does not presume that a Driver logs onto a Digital Network if the login period does not exceed five minutes. (3) A TNC shall bar access to its Digital Network for a period of not less than 24 consecutive hours to any Driver who violates any requirement set forth in 220 CMR 274.07. (4) A TNC shall create a written enforcement policy to comply with 220 CMR 274.07 and shall file its enforcement policy, and subsequent changes or updates to its enforcement policy, with the Division during a TNC’s Permit application and application for renewal.

In Nevada, UZURV is regulated by the Nevada Transportation Authority (NTA), which can be contacted at 3300 W. Sahara Ave, Ste. 200, Las Vegas, NV 89102.

You can click here to file a complaint with the Authority.

Nevada instructions for filing a complaint can be found here: https://hal.nv.gov/form/NTA/TNC_Complaint

You may also contact the NTA by:

• Email: nta@nta.nv.gov
• Phone: 702-486-3303

NEW JERSEY

Your own private passenger automobile insurance policy, depending on your private passenger automobile insurance policy, may or may not provide any coverage while you are logged on to UZURV’s digital network as a driver and are available to receive requests for prearranged rides or is providing a prearranged ride.

You may file a zero tolerance complaint to UZURV using the information in this link: UZURV Zero-Tolerance Policy

A driver shall return identifying markers issued by UZURV within 30 days of the date the driver notifies UZURV they are terminating their status as a driver, or within 24 hours if the driver’s status is terminated by UZURV and shall not provide prearranged rides using UZURV’s digital network.

A driver shall return all copies of the two-dimensional barcode or other machine-readable code or image to UZURV within 30 days of the date that the driver notifies UZURV that it is terminating their status as a driver, or within 24 hours if the driver’s status is terminated by UZURV, and shall not provide prearranged rides using UZURV’s digital network.

A driver shall return all copies of the credential placards to UZURV within 30 days of the date that the driver notifies UZURV that the driver is terminating status as a driver, or within 24 hours, if the driver’s status is terminated by UZURV, and shall not provide prearranged rides using the UZURV’s digital network.

To file a complaint:

Riders can initiate complaints by contacting New Jersey:

• By Mail:
  New Jersey Office of the Attorney General
  Division of Consumer Affairs Consumer Service Center – Office of Consumer Protection
  124 Halsey Street, 3rd Floor
  PO Box 45025
  Newark, New Jersey 07101
• Fax: (973) 273-8035
• Email: askconsumeraffairs@dca.state.nj.us
• Telephone: (973) 504-6200

If your complaint relates to a safety issue which poses an immediate threat, contact local law enforcement authorities.

NEW YORK

NEW YORK STATE

To file a complaint:
Complaints about individual drivers or riders should be directed to UZURV by using the support button, sending an email to support@uzurv.com, or calling customer support at (866) 898-7836.

NEW YORK CITY

To file a complaint:
Call 311, or TLC (212) 639-9675 if outside of New York City

NORTH CAROLINA

Before any vehicle is used in connection with a UZURV’s online‑enabled application or platform, a TNC driver must notify both the insurer of the vehicle and any lienholder with an interest in the vehicle of their intent to use the vehicle in connection with UZURV’s online‑enabled application or platform.

You may not have have any coverage under a personal automobile insurance policy while using the transportation network company’s online‑enabled application or platform.

If the vehicle with which you provide transportation network company services has a lien against it, you must notify the lienholder prior to providing transportation network company services of your intent to provide transportation services with the vehicle. You may disclose to the lienholder all insurance coverage information provided to you by the transportation network company. If you fail to provide the required insurance coverage under the terms of your contract with the lienholder or show evidence to the lienholder of the coverage provided by the transportation network company, you may violate the terms of your contract.

To file a complaint:

https://www.ncdot.gov/initiatives-policies/access-for-all/nondiscrimination-program/Documents/complaint-form.pdf

OHIO

It shall be unlawful for any person to impersonate a TNC driver, as defined in G.S. 20-280.1, by a false statement, false display of distinctive signage or emblems known as a trade dress, trademark, branding, or logo of the TNC, or any other act which falsely represents that the person has a current connection with a transportation network company or falsely represents that the person is responding to a passenger ride request for a TNC . A violation of this section is a Class H felony if the person impersonates a TNC driver during the commission of a separate felony offense. Any other violation of this section is a Class 2 misdemeanor.

It shall be unlawful for a TNC driver, as defined in G.S. 20-280.1, to fail to display the license plate number of the TNC driver’s vehicle as required by G.S. 20-280.5(d). A violation of this section shall be an infraction and shall be punishable by a fine of two hundred fifty dollars ($250.00).

Depending on the terms of your insurance the policy, your own personal automobile insurance policy might not provide any coverage while you use a personal vehicle to provide or be available to provide services on UZURV’s platform.

If the vehicle that you plan to use to provide transportation network company services for our transportation network company has a lien against it, you must notify the lienholder that you will be using the vehicle for transportation services that may violate the terms of your contract with the lienholder.

To file a complaint:

Complaints about individual drivers or riders should be directed to UZURV by using the support button in the app, sending an email to support@uzurv.com, or calling customer support at (866) 898-7836.

OKLAHOMA

Arranging for-hire passenger transportation services in any way other than through UZURV’s digital network will subject the driver to the same regulation, authority requirements, and penalties as a motor carrier under the Oklahoma Motor Carrier Act of 1995 (165:30-6-19(c)).

You may file a zero tolerance complaint to UZURV using the information in this link: UZURV Zero-Tolerance Policy

Your own automobile insurance policy might not provide any coverage while you are logged on to UZURV’s digital network and are available to receive transportation requests or are engaged in prearranged rides depending on its terms.

OREGON

Per Portland Oregon Code Subsection 16.40.230 G., drivers are not required to purchase or maintain an insurance policy that provides coverage for TNC activities in any periods as a condition of providing TNC Services on behalf of UZURV.

Securing such a policy will not result in any material benefit or incentive of any kind provided by the affiliated TNC to the TNC Driver.
Insurance maintained by UZURV pursuant to Portland Oregon Code Section 16.40.230 does not include collision coverage for affiliated TNC Drivers, unless the policy secured and maintained by UZURV expressly states otherwise.

Your personal automobile insurance policy may be subject to cancellation in accordance to ORS 742.562 or might not provide coverage because you use a vehicle in connection with an affiliated TNC, as specified by the terms of the policy.

Coverage required pursuant to Portland Oregon Code Subsection 16.40.230 G. shall be provided by UZURV on a primary basis from the first dollar of every claim, unless a policy secured and maintained by a TNC Driver expressly states otherwise.

Per Portland Oregon Code Section 16.40.240.C., no disclaimer of liability for negligence or other tortious conduct shall have any force or effect as prohibited by local law or restriction in the City of Portland, and any tort claim against a TNC shall be governed by Oregon tort law in effect at the time of the claim.

Drivers shall comply with the applicable requirements of Portland Oregon Code Section 16.40.280, TNC Driver Conduct Requirements and Prohibitions.

No person shall provide private-for-hire-transportation services (PFHT) after driving more than 12 hours in any given 24-hour period.

Every TNC Driver shall report any of the following events to the Director and to all affiliated TNCs within 24 hours of its occurrence:

• Any arrest, charge, or conviction of the driver for any criminal offense, or any traffic violation;
• Any arrest, charge, or conviction of the driver for any criminal offense involving theft, robbery, burglary, assault, sex crimes, drugs, or prostitution;
• Any vehicle crashes by completing and submitting the PBOT Vehicle Crash Report; and
• Any restriction, suspension, or revocation of the driver’s motor vehicle driver’s license.

To file a complaint:

https://www.portland.gov/transportation/regulatory/private-hire/pfht-complaint

PENNSYLVANIA

The terms your own automobile insurance policy might not provide any coverage while you are logged on to UZURV’s digital network and available to receive transportation requests or are engaged in a prearranged ride.

If you do not have the type of policy required under Pennsylvania Code section 2603.1 (relating to financial responsibility requirements), UZURV will provide all required insurance.

Accident Protocol: Per Pennsylvania Code section 2604.5, in the case of an accident:

Provide the insurance coverage information required under paragraph (4) to any other party involved in the accident and, if applicable, to the law enforcement

officer who responds to the scene of the accident.

Report the accident to the transportation network company.

Report the accident to the following:

• the transportation network company driver’s personal automobile insurer if required by the driver’s policy;
• the owner of the automobile if the driver is not the owner of the automobile;
• the insurer providing insurance required under Pennsylvania Code section 2603.1; and
• the holder of the insurance policy covering the automobile if the driver is not the holder of the policy.

Notice of lienholder and lessor requirements under section 2604.5:

UZURV will provide you with a notice explaining whether it provides insurance to repair your personal vehicle if you have an accident when using your vehicle in a transportation network. If UZURV does not provide coverage for damage to your car, your personal automobile insurance policy might not provide the coverage and you may be required to pay all costs to repair the vehicle yourself in the event of an accident unless you purchase extra insurance. If you financed the purchase of the vehicle or lease the vehicle, you must notify your lender or lessor that you will use your vehicle to provide transportation network service. Your lender or lessor may require you to purchase extra insurance coverage or, if you do not do so, may purchase insurance on your behalf and bill you for the costs of the policy. The failure to notify a lender or lessor or to have insurance to cover the cost of damage to the vehicle may cause your vehicle to be repossessed or your lease to be revoked. If you have questions about this notice, you should contact your insurance agent, your lender or lessor or the Pennsylvania Insurance Department.

Before using a vehicle to provide transportation services you must notify the following:

• Your auto insurance company or insurance agent that you will be using the vehicle to provide services under this chapter.
• The lienholder or lessor that you will be using the vehicle to provide services under this chapter.
• If you will not be using a vehicle owned and insured by you, the disclosures under this section shall be provided to the policyholder and to the owner of the vehicle.

You may file a zero-tolerance complaint to UZURV using the information in this link: UZURV Zero-Tolerance Policy

You may file a discrimination complaint to the Pennsylvania Public Utility Commission at https://www.puc.pa.gov/complaints/taxi-limo-transportation-network-company-complaints/

You must notify UZURV immediately upon conviction for any offense listed under Pennsylvania Code section 2604.1(b)(5) which would disqualify you from being eligible to provide transportation network service.

Per Pennsylvania Code section 2605(c), by signing the Terms of Service document you affirm to UZURV the following:

• That you are the owner or authorized user of the vehicle and have received all of the disclosures required by Pennsylvania Code section 2603.2.
• That you have notified your personal insurance company or policyholder that you will be using the vehicle to provide transportation network services to the public for compensation.
• That if you will not be using a vehicle owned by you, that you have notified the owner of the vehicle.
• That you have received notification of all requirements under Pennsylvania Code subsection 2603.2(b) and has complied with those requirements.

If you have a complaint or question about a TNC, you can contact the nearest PUC Motor Carrier
Enforcement Office:

• PUC Enforcement Pittsburgh & Altoona District Office Phone: 412-423-9310
• PUC Enforcement Philadelphia District Office Phone: 215-965-3721
• PUC Enforcement Harrisburg District Office Phone: 717-787-7598
• PUC Enforcement Scranton District Office Phone: 570-963-4590

SOUTH CAROLINA

Depending on its terms, your personal automobile insurance policy may not provide any coverage while you are logged onto UZURV’s digital network and are available to receive a transportation request or are engaged in a prearranged ride.

If the vehicle to be used to provide TNC services has a lien against it, you have a duty to notify the lienholder that you will be using the vehicle for transportation services that may violate the terms of the contract with the lienholder.

You must disclose to the lender all insurance coverage information provided to you by UZURV pursuant to this section.

You must maintain evidence that notice has been sent to the lien holder as well as wait seven days prior to commencing driving in connection with a TNC.

Provision of TNC services may violate the terms of a contract or financing agreement with a lienholder.

Provision of TNC services may have financial consequences related to personal income tax and personal property tax liabilities.

A person who knowingly engages in the use of a TNC trade dress or a TNC ridesharing application in the furtherance of a criminal activity is guilty of a misdemeanor and shall be fined not more than one thousand dollars, imprisoned for not more than two years, or both.

Consumer complaints and inquiries:

(803) 737-5230 (local); 1-800-922-1531 (toll-free within South Carolina)

TENNESSEE

You may file a zero-tolerance complaint to UZURV using the information in this link: UZURV Zero-Tolerance Policy

Your personal automobile insurance policy might not provide any coverage while you are logged on to UZURV’s digital network or are engaged in a prearranged ride, depending on its terms.

No driver shall engage in illegally selling intoxicating liquors or controlled substances or soliciting business from or for any house of ill repute or use his or her vehicle for any purpose other than the transporting of passengers.

To file a complaint:

https://www.nashville.gov/sites/default/files/2022-08/TLC_Consumer_Complaint_Form_UPDATED_8-22-2022.pdf?ct=1661201887

TEXAS

It shall be the duty of each transportation network company driver to promptly return all luggage, merchandise, or other property left in the driver’s vehicle by a passenger. If the owner of such property is not known or is uncertain, the driver shall promptly turn over to UZURV all property left in the vehicle, giving a complete report of when and where the property was left in the vehicle. All such property shall be tagged by UZURV for identification purposes. If property is not claimed by the owner within seven (7) days, then UZURV shall notify the chief of police about the unclaimed property. Failure to follow the above procedure shall render the driver liable for the value of the property to the owner of such property.

To file a complaint:

Online at:

https://www.tdlr.texas.gov/complaints/default_Licensed.aspx

or by phone at (800) 803-9202.

VIRGINIA

TNC partner screening criteria:

• Be at least 21 years old
• Have a valid US Driver’s License
• Pass a Criminal background check (7 year minimum, some programs require a more detailed review)
• Not appear on National Sex Offender Registry background check
• Pass a Motor vehicle background check
• Complete a Drug screening

In Virginia, the following offenses shall disqualify an individual from acting as a TNC partner:

• Registered sex offender status
• Has ever been convicted of or has ever pled guilty or nolo contendere to a violent felony offense
• Has been convicted of or has pled guilty or nolo contendere to the following felony offenses in last 7 years: driving while intoxicated, persons under age 21 driving after illegally consuming alcohol, driving after forfeiture of license, revocation for one year upon conviction or finding of guilty of certain offenses, or revocation of license for multiple convictions of driving while intoxicated
• Revocation of driver’s license in last 7 years
• Has pled guilty or nolo contendere in last three years to three or more moving violations; eluding a law-enforcement officer, reckless driving, operating a motor vehicle in violation, or refusing to submit to a chemical test to determine the alcohol or drug content of the person’s blood or breath

You may file a zero-tolerance complaint to UZURV using the information in this link: UZURV Zero-Tolerance Policy

You shall immediately report to UZURV any refusal to transport a passenger after accepting a request to transport that passenger.

Your personal automobile insurance policy may not provide uninsured motorist and underinsured motorist coverage you use a vehicle in connection with UZURV’s digital platform.

If the vehicle that you plan to use to transport passengers for our transportation network company has a lien against it, you must notify the lienholder that you will be using the vehicle for transportation services that may violate the terms of your contract with the lienholder.

You shall inform UZURV of any event that may disqualify you from continuing to act as a TNC partner, including any of the following: a change in the registration status of the TNC partner vehicle; the revocation, suspension, cancellation, or restriction of the TNC partner’s driver’s license; a change in the insurance coverage of the TNC partner vehicle; a motor vehicle moving violation; and a criminal arrest, plea, or conviction.

Trade dress shall be visible and in good repair at all times while logged into UZURV’s platform. If the trade dress is curled or your vehicle has tinted windows such that the trade dress is not readily identifiable or clearly visible, you could be cited by law enforcement.

To file a complaint:

If your complaint is in regards to a safety issue which poses an immediate threat, contact local law-enforcement authorities.

WASHINGTON

WASHINGTON STATE

Drivers shall accrue one day of paid sick and safe time (PSST) for every 30 days that you give a ride in the City of Seattle.

Drivers shall take a 10-hour break after being in driver mode for 12 total hours within a 15-hour period. Take a 10-hour break after being in driver mode for 12 consecutive hours within a 24-hour period

Per code section 5.5.1. WHILE OPERATING ON THE DIGITAL NETWORK OR SOFTWARE APPLICATION OF THE COMMERCIAL TRANSPORTATION SERVICES PROVIDER, YOUR PRIVATE PASSENGER AUTOMOBILE INSURANCE POLICY MIGHT NOT AFFORD LIABILITY, UNDERINSURED MOTORIST, PERSONAL INJURY PROTECTION, COMPREHENSIVE, OR COLLISION COVERAGE, DEPENDING ON THE TERMS OF THE POLICY. IF THE VEHICLE THAT YOU PLAN TO USE TO PROVIDE COMMERCIAL TRANSPORTATION SERVICES FOR OUR COMPANY HAS A LIEN AGAINST IT, YOU MUST NOTIFY THE LIENHOLDER THAT YOU WILL BE USING THE VEHICLE FOR COMMERCIAL TRANSPORTATION SERVICES THAT MAY VIOLATE THE TERMS OF YOUR CONTRACT WITH THE LIENHOLDER.

KING COUNTY

Drivers shall provide secure storage for all items left in their vehicle by a passenger and turned in by the driver.

When a vehicle has been placed out-of-service, or a for-hire vehicle license has been suspended or revoked, the operation of the for-hire vehicle must cease and the vehicle license plate or decal and for-hire vehicle license surrendered immediately to the director.

Drivers shall receive at least minimum compensation per regulation.

To file a complaint:

https://kingcounty.gov/depts/records-licensing/licensing/taxi-for-hire-transportation-networks/rider/feedback.aspx

SEATTLE

A driver may not provide network services for more than 14 consecutive hours in a 24-hour period

To file a complaint:

File a complaint or compliment about transportation network company (TNC) drivers or their vehicles by calling the Seattle Customer Service Bureau at 503-823-7483 or visiting https://www.seattle.gov/your-rights-as-a-customer/file-a-complaint/taxi-for-hire-and-tnccomplaints.