UZURV is an Adaptive TNC…

But What Does That Mean?


At UZURV, we recently celebrated our fourth year providing adaptive TNC services to public transit agencies. Even so, we occasionally get these questions: “What is UZURV?” and “What is an adaptive TNC?” We’d like to take this opportunity to answer both.

What is UZURV, and Why We Exist

Millions of older adults, people with disabilities and economically disadvantaged people, lack access to safe and reliable transportation. For individuals, this means reduced access to work, essential services and a lower overall quality of life. For communities, this means less economic vitality, more poverty and a perpetuation of social inequity.

In contrast, safe and reliable transportation that is accessible for everyone, including those who cannot use conventional forms of public transportation, promotes greater social equity by allowing all people, including older adults and people with disabilities, to participate in everything their communities have to offer—from jobs to schools, to shopping, and everything in-between.

UZURV exists to solve the transportation challenge for people who need additional assistance.

And from the get go, UZURV was specifically built to meet the needs of ADA paratransit.

Our idea was to build a better version of the wildly popular Transportation Network Company (TNC) model… but truly built differently from the ground up… to make it accessible for people with disabilities, older adults and others who have trouble using traditional TNC services. We also wanted to make our platform available for any community by ensuring that it can be fully integrated within any agency’s paratransit operating and technology environment.

UZURV was specifically built to meet the needs of ADA paratransit.

We began our journey in 2017 through a partnership with our hometown transit agency, the Greater Richmond Transit Company (GRTC), and we have been growing ever since. Today, UZURV provides thousands of trips each week across 20 states, and we’re growing quickly.

How it works for you

Close Partnerships

We work with transit agencies and/or their paratransit providers to deliver fully compliant pre-scheduled or on-demand, door-to-door transportation for eligible riders.

Operations Team and Technology

Continuously monitors every trip in order to ensure safety and service quality.

Fully Compliant Drivers

All drivers meet agency-specific certification and credentialing requirements as well as FTA mandated substance abuse and testing requirements.

Customer Service Center and Agency-branded Accessible Mobile Apps

Riders can use it to request, check on, cancel and pay for trips.

Real-time Data and Reporting Engine

Get visibility into every aspect of the service we provide. This includes fully compliant data for the NTD and FTA Substance Abuse Program reports, and all data can be integrated with the agency’s existing paratransit data in the agency’s native reporting format.

The UZURV Technology Platform

Fully credentialed drivers can accept trips scheduled by agencies and/or requested by eligible riders. Our platform can be fully integrated with an agency’s existing paratransit scheduling and dispatch technology.

The technology platform is built to adapt to the unique compliance needs of any program and ensure a driver and vehicle base that complies with all federal, state, and local requirements for paratransit operation.

The platform delivers safe, reliable, and fully compliant on-demand paratransit and mobility services using a combination of our unique technology platform, robust network of specialty-credentialed drivers, and trained operations staff that watch every ride for safety and performance with the assistance of the technology platform.

What are the outcomes of using an Adaptive TNC?

UZURV brings public transit agencies, local transportation providers, non-profit organizations, health care providers and a network of credentialed drivers together under a single Mobility-on-Demand platform that is designed to deliver safe, reliable and affordable transportation, and we create tremendous value for all involved.

For Communities, Public Transit Agencies and Health Care Providers

UZURV offers a safe, fully compliant, flexible and cost-effective on-demand transportation service that customers enjoy using and that costs less than traditional shared-ride paratransit.

For Riders

UZURV provides an accessible on-demand transportation service through a network of well-qualified, highly-trained drivers operating safe, clean and comfortable vehicles.

For Drivers

UZURV offers extra income and flexible part-time work that is meaningful, impactful, and pays well.

Get more customers to their destination safer, faster, and more efficiently.

  • 98%+ on-time delivery across all UZURV programs
  • On-demand and pre-scheduled rides with highly trained and credentialed drivers
  • Curb-to-curb, door-to-door and wheelchair-accessible vehicle services tailored to meet the individualized needs of each paratransit rider
  • Accessible for all customers, including those without access to smartphones, credit cards, debit cards, or banking services

“I love riding with UZURV because of the excellent customized service they provide.”

 

Meta W.
UZURV Rider

Contact Us.

Find out how our adaptive transportation solutions can help your organization deliver an excellent rider experience.