Good to Know

01.31.24

Renewing your Documents

The beginning of the year is a great time to plan early for renewals – because odds are, at some point, one of your documents will expire.

Here are common renewals you might encounter:

  • Driver’s license
  • Vehicle inspection
  • Vehicle registration
  • Insurance
  • First Aid & CPR certification

Document Renewal Graphic-1

Why are these documents important?

Every document serves a purpose and is meant for the safety, comfort, and support of you and your Riders.

Since we partner with government agencies and nonprofits to provide a higher level of care, Drivers must meet program, state, and federal standards.

Maintaining your documents means you are always ready to provide transportation to those who need it most.

 

How to know when it’s time to renew?

Your Drive app will notify you 30 days before a document or certification expires. This gives you adequate time to –

  • Update documentation
  • Re-certify important skills
  • Submit information that may take a few days to process

Each state has different requirements for UZURV Drivers. Visit the UZURV Document Renewal page for more information on what you need to provide for your program.

 

What happens if I don’t renew in time?

You’ll get suspended if you don’t submit updated documentation within 3 days of the expiration date. The suspension is lifted when you provide documentation and it’s approved.

Heads up! Please provide at least 48 business hours (no holidays or weekends) for a Driver Support team member to review your updated documents.


Keep driving with UZURV!

UZURV Drivers create a positive impact in the community. You are an important link for many people who need to get to jobs, doctor visits, appointments – or even just to the grocery store.

Without your service, many would not have access to basic transportation.

We appreciate the work you do and that you choose to continue driving with us by renewing your documents.

Keep up the great work – and if you need to, renew your documents here!


Pro Tip:

When uploading documents or images, be sure to:

  • Take a clear, clean photo so our Driver Success team can read it.
  • Send an image of the full document, not just a portion of it.
  • Ensure your name is correct and matches your UZURV account.
  • Follow directions. Some documents must be filled out with ink.

 

🖐️  If you need help, contact support@uzurv.com  🖐️



Driver Superstar!

A Sacramento rider sent compliments to UZURV Driver, Sayed Mansoor:

 

“He had great customer service. Thank you for making me feel special and escorting me in the rain while holding an umbrella over my head. I really do appreciate that.”

 

⭐  Way to show up, Sayed!  ⭐


In the news....

Everyone welcome Riverside Transit Agency (RTA) to the UZURV platform! RTA provides transportation to the residents of Riverside, CA, just outside of Los Angeles.

Recruitment for RTA Drivers has begun and we couldn’t be more excited to serve this community!


Questions or Comments?

Contact support@uzurv.com using the email you use with your app. We’re always happy to hear from you!