Why Door-to-Door?
UZURV Drivers are required to provide door-to-door service for every ride, every time. But why?
“UZURV’s #1 priority is safety for the riders and drivers,” said Becky Morrison, Senior Operations Manager at UZURV. “Providing door-to-door service reinforces our goal to ensure the rider is safe.”
UZURV riders have a variety of mobility issues – some more apparent than others – and drivers often don’t know the level of assistance riders need.
This is why it is imperative to meet the rider at the door of the pickup location and say,
“Hi. I’m with UZURV. What can I do to assist you to the vehicle?” 
It may be that the rider needs to hold your arm to steady themselves. It may be that the rider needs guidance toward your vehicle. Or, it may be that the rider doesn’t need assistance at all.
Whether your rider needs assistance or not, you are still required to accompany them from the door of the pickup location to the door of your vehicle, and from your vehicle to the door of their destination. This way, you are close by to offer help if their situation changes.
Riders Love Door-to-Door Service
UZURV riders appreciate the support and care that Drivers offer with door-to-door service. Here are but a few compliments we regularly receive.
Phoenix Rider: “I am very happy with all the drivers I encountered with UZURV. I really appreciate that they walk me to the door of my destination as I am visually impaired.”
Baltimore Rider: “My driver was very kind, opened the doors for me, and was very gentle in his assistance. UZURV has great people working here and I was very happy with this driver.”
Sacramento Rider: “My UZURV driver went above and beyond and helped me get my belongings from the UZURV car.”
While riders love the personal touch that door-to-door service provides, their well-being is the most important reason it’s required for every ride.
“By providing a helping hand and offering assistance to the rider, the driver reduces the chance of an incident occurring,” commented Morrison. “Not only does this provide safety for the riders, they sincerely appreciate the assistance!”
Practicing Door-to-Door Service
As a reminder to Drivers, when performing door-to-door service, you should always…
- Get out of your vehicle when you arrive at the pickup location.
- Go to the outermost door, knock or ring the bell, and greet your rider.
- Verify their name and destination.
Introduce yourself as their UZURV driver and ask, “What can I do to assist you to the vehicle?” - As needed, assist the rider from the door of the pickup location to the door of your vehicle.
- When you reach the drop-off location, assist the rider from your vehicle to the door of their destination.
- Assist with 2-4 bags as needed.
Drivers should never…
- Transfer passengers from wheelchairs to vehicle seats.
- Lift or carry riders.
- Cross residential doorways or enter buildings to look for riders.
- Check a rider out of a care facility.
- Pick up prescriptions.
- Secure car seats in the vehicle or place children in a car seat. This includes securing other child safety restraint systems.
Pro Tip: What if I can't find my rider?
If you have knocked on the door, asked for your rider, and they are not at the door of the pickup location – and you cannot find them – follow these steps:
- Call the rider through your app.
- Tap Can’t Find Rider in the app to call UZURV Operations. Or call the hotline at 804-215-8155.
- Only after speaking to Operations can you start the ride or leave.
How long should I wait for my rider?
Your rider should be at the outermost door of the pickup location when you arrive. As a courtesy, give your rider 2-3 minutes before calling them or calling Operations.
Should I get out and look for my rider?
You should always exit your vehicle to locate the rider and provide door-to-door service. But, do not search inside a location for your rider. If you are picking your rider up from a public building, however, you may peek your head in the outermost door to look for them.
If you have an issue on a ride, call Operations through the app
or at 804-215-8155.
☎️ We are here to help! ☎️
Driver Superstar!
More love for Sacramento! A SacRT rider sent compliments to Belele Argaw:
”My ride home today was great! The driver had the AC running when we got to the vehicle. He confirmed my name when I asked who he was picking up. He had no problems with my personal care assistant and he had a bench seat for my guide dog. I would ride with this driver any time. He was very considerate and patient. He helped when we arrived at my house.”
⭐ Way to go, Belele! Great door-to-door service! ⭐
In the news:
This week marks the 40th anniversary of the Helen Keller DeafBlind Awareness Week, commemorated every last week of June in honor of Helen Keller’s birthday, today, June 27th.
DeafBlind Awareness Week hopes to raise public awareness about those who have combined hearing and vision loss, as Keller did.
This year, the Helen Keller National Center for DeafBlind Youth and Adults (HKNC) focuses on the diverse journeys and shared aspirations of DeafBlind individuals and how HKNC partners with them to work towards greater independence, meaningful employment, and achieving personal milestones.
Go here to learn more about DeafBlind Awareness Week, find resources, and discover steps you can take to bring awareness to the DeafBlind community.
Questions or Comments?
Contact support@uzurv.com using the email you use with your app. We’re always happy to hear from you!