Stay Updated!
Why updating your app matters
Orange banners. Push notifications. Red dots. They all tell us one thing: Update your app!
But why bother if everything in your Drive app seems to work just fine?
Well, there are plenty of good reasons. Sticking to an older version means missing out on the latest features, exposing yourself to potential security risks, and possibly running into issues that could affect your pay. Keeping your app updated is key to getting the most out of it!
New updates include new features
Drive app updates are designed to enhance the driver experience, making it smoother and more efficient. (Check out our recent newsletter about what goes into creating the Drive app.)
Every update is an opportunity to make driving and serving your riders better. When you update your app, new features and improvements become available – often including updates resulting from driver feedback.
“Drive app releases include valuable feature updates, such as our most recent release that offers ride note pop-ups at pick-up locations,” said Cathy Davison (pictured left), Senior Product Manager on UZURV’s Engineering Team. “This particular update makes it easier for drivers to complete rides,” she continued.
Bug fixes and security improvements
App updates don’t just make day-to-day driving easier — they ensure everything runs smoothly behind the scenes.
UZURV is always on the lookout for ways to improve app performance, address any issues, and correct software bugs to make sure using the app is not only seamless but secure.
“Our releases often include defect fixes, security patches, and improved app performance for our drivers,” Davison continued.
What if I don’t update my app?
Drivers who skip regular app updates risk missing out on more than new features. They could miss critical bug fixes, security updates, and important notifications about new requirements for their program.
Becky Morrison (pictured right), UZURV’s Senior Operations Manager, spoke about trying to help drivers who didn’t keep their app up-to-date:
“I’ve seen drivers unable to access the feed because they missed a new requirement updated in the app,” said Morrison. “This caused them to receive a suspension, meaning they could not show interest in rides.”
Furthermore, Drive app updates can also affect the amount of money a driver sees in their Driver Bank.
“We had a recent update that improved GPS tracking,” Morrison stated. “Without the update, drivers saw improper compensation because they were using an older version.”
How do I update my app?
You will see an orange banner like the one below if your app needs updating. If you do not see the banner, your app is up-to-date.
To avoid update glitches, Davison recommends making sure your phone has the most recent operating system (OS) before updating the Drive app.
To update your app:
- For iPhones:
- Open the App Store and tap on the profile icon in the top right corner.
- Scroll down to see available updates.
- Tap Update for the Drive app.
- For Androids:
- Open the Google Play Store and tap on the profile icon in the top right corner.
- Tap Manage Apps & Device, then tap Manage.
- Tap Update for the Drive app.
In the rare instance you have difficulty with the Drive app after updating, Davison recommends quitting the app, turning off your phone, restarting it, and then opening the app again. If that does not work, contact support@uzurv.com.
Pro Tip: Starting and Ending Rides
It’s important to begin and end a ride correctly in the app. Doing so means you get properly compensated for your ride.
Remember:
- When you arrive at the pick-up location, tap Arrived at Pick-Up.
- Provide door-to-door service. Go to the outermost door of the location, knock, and assist the rider to your vehicle as needed.
- After the rider is safely in your vehicle, tap Start Ride.
- When you arrive at the drop-off location, tap Arrived at Drop-Off.
- Provide door-to-door service again. Assist the rider, as needed, from your vehicle to the outermost door of the location.
- Once you are back in your vehicle, tap Complete Ride.
🚙 Stay safe out there! 🚙
Driver Superstar!
A rider with PACE in Chicago sent compliments to Koffi Hukporti:
“My name is Angela O. and I would like to compliment my UZURV driver for last night’s pick-up at 8:40 p.m. The driver was prompt and right on time. He was very personable and professional. He exemplified exceptional customer service. He is the type of driver that you wish you could have every trip and that deserves to be recognized. Thank you, Koffi.”
⭐ Way to make your rider feel appreciated, Koffi! ⭐
In the news:
October is Down Syndrome Awareness Month, raising awareness and celebrating the many abilities of those in our community with Down syndrome.
About one in every 775 babies in the U.S. is born with Down syndrome, making it the most common chromosomal condition. Down syndrome occurs in people of all races and economic levels.
People with Down syndrome experience mild to moderate cognitive delays. These delays do not negate their individual strengths and talents. People with Down syndrome attend school, work, participate in decisions that affect them, create meaningful relationships, vote, and provide an important contribution to our communities.
Taken from Facts, Myths, & Truths About Down Syndrome.
Questions or Comments?
Contact support@uzurv.com using the email you use with your app. We’re always happy to hear from you!