DRIVEN

Why do we devote our time and effort to mobility independence? Why is transportation equity important? What kind of impact do UZURV drivers really make in their communities?

Earlier this month, UZURV sponsored the Vision Rehabilitation and Technology Expo (VRATE) in Phoenix, Arizona. The VRATE conference offers attendees a glimpse into assistive technology that fosters self-determination and sustainable success for those with visual impairments.

We spoke with many VRATE attendees who rely on Phoenix Valley Metro for their transportation needs – many of whom had experience riding with UZURV.

Here’s what we heard:

• • Gratitude.
  • Appreciation.
  • And, a desire to choose UZURV for every ride because the service is so good.

A Rider’s Experience

One attendee, Sharonda Goode, volunteered to tell us about her experience on camera. (Watch full video here.)

“It’s a powerful way to travel,” Goode said about UZURV. “The drivers are friendly. The drivers are helpful….You really get to know the people that are transporting you and you develop really close relationships with them.”

Goode took rides with UZURV often during her cancer treatment in 2022. She was especially grateful for the drivers who took her to her medical appointments.

“You just get to know each other’s lives,” she said. “They knew who I was and I knew who they were. And that made it easy just to let your guard down and relax.”

Gratitude for UZURV Drivers

When asked, Goode could not think of ways for UZURV to improve its service – except that she wished paratransit riders in Phoenix could choose UZURV for their rides. Valley Metro is currently working toward a Rider Choice program in Phoenix that will allow riders to do just that.

Overall, Goode and other riders at VRATE offered thanks that UZURV drivers do what they do – because mobility independence for them is vital to creating independent lives on their own terms.

Sharonda Goode expressed beautifully how UZURV drivers continue to impact her life. The amazing thing is… UZURV drivers provide that same impact to thousands of people every single day.

For that, we are grateful.

We echo Goode’s comments as she wrapped up: “Thank you all for this awesome service. Keep doing what you’re doing!”

A great ride starts with you! To create an excellent experience for your rider, remember:

• First impressions are important. Choose to wear well-kept clothing and use an engaging, interested tone when speaking to your rider.
• Keep your vehicle clean and accessible. Regularly clean the interior and exterior of your vehicle. Remove personal items from seats and doors. Make space for service animals. You are required by law to allow them with the rider in your vehicle.
• No smoking or vaping allowed. Be aware of other strong odors such as air fresheners, perfume/cologne, and chemical cleaners.
• Provide reasonable modifications. Keep the radio volume low and make sure the content is appropriate. Adjust the heat or AC for your rider’s comfort. If your rider finds it difficult or painful to sit in the back, allow them in the front seat.

🚘 Treat every ride like it’s the most important ride! 🚘