Using an Adaptive TNC in paratransit

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Learn more about enhancing mobility independence and improving agency key performance indicators.

MDOT MTA

Ask about verified 25% per-trip cost savings, 97%+ on-time performance, and how supplemental service and rider choice programs served more than 30k monthly trips.

Palm Tran

Learn how the addition of UZURV quickly relieved pressure on service and helped improve on-time performance and lowered per-trip costs on average across the entire ADA paratransit program.

Trimet

Find out how the program found a collaborative provider to improve flexibility in ADA paratransit service, achieve year-to-date 97.8+% on-time performance (no later than 15 minutes), and continues to expand utilization.

COTA

Discover how a multi-year rider choice program delivered consistent performance and flexibility in a time of major change.

JTA

Learn about the strong performance in JTA's innovative Rider Choice program and how it led to support of prime contractors in ADA supplemental service in a time of need.

Indy Go

Get insights on how UZURV supported and participated in the Agency’s successful and comprehensive FTA triennial audit and review.

Inquire about how UZURV and SacRT completed a successful and comprehensive FTA triennial audit and review.

Pace logo

Learn more about a collaborative partnership, strategic use in ADA supplemental service, and full Trapeze integration helped quickly improve overall agency paratransit performance.

Go Durham

Hear how GoDurham saved 30% on per-trip costs while achieving significantly improved Rider satisfaction.

Marta

Find out about the rapid launch that supported the operating company with a flexible network of fully FTA-compliant drivers, and the immediate results for program performance.

MBTA

Discover how a collaborative partnership with MBTA led to success after UZURV became a non-dedicated service provider (NDSP) in Boston.

Valley Metro

Get the story on how flexible service provided stability and consistency through contract transitions in ADA paratransit and Rider Choice.

RTC

Uncover how RTC achieved 99+% Agency Reported On-time Performance (OTP) and 100% Appointment OTP with UZURV's service.

Let us know if you'd like to connect with other industry leaders already using an Adaptive TNC.

Ensuring riders have access to safe, door-to-door service with FTA-compliant drivers on every ride

EVERY UZURV driver is fully FTA-compliant and must pass rigorous drug & alcohol screening and background checks before driving.

EVERY UZURV ride is monitored in real-time by our operations team.

EVERY Rider and Driver can reach an Operations team member at any time during a ride.

Delivering exceptional service (while also reducing paratransit trip costs)

JTA

98%

On-time Percentage

56%

Cost ReductionPer Trip

JTA achieved a net average trip cost of $24.39 per trip, which is 56% below the post-COVID average cost per trip.

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“Using an adaptive transportation network company like UZURV has improved our key metrics for SacRT GO, including customer satisfaction.”

— Henry Li, CEO SacRT

The Adaptive TNC model gives Riders more dignity through mobility...

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And communities are talking about the impact

UZURV Follow 1,353 3,530

uzurv
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12h 1859283061701059020

Rider Review: "My #UZURV drivers were so polite, punctual, friendly, and made me feel safe. They even opened the car door to get in and get out of the car. I am impressed with this experience. I hope PACE sends UZURV service every time." - @PaceSuburbanBus #ADA #Paratransit Rider

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19 Nov 1858892991445754233

Rider Review: "I want to compliment Allison for the good job she always does. I have difficulties getting in and out of the car, and Allison always offers a helping hand and assists me with the steps at the front of my house." - @JTAFLA #ADA #Paratransit Rider

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18 Nov 1858617930382000572

Rider Review: "I was very pleased with the service provided by the agent and my #UZURV driver. The driver was on time and I was very happy with your service overall." - @mtamaryland #ADA #Paratransit Rider

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15 Nov 1857468607418056970

Rider Review: "I want to express my gratitude to my #UZURV drivers for always being on time and helping me get into the car. The vehicle is always extremely clean, and the best part of my trips are the conversations we have." - @mtamaryland #ADA #paratransit rider

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14 Nov 1857106423861084568

Rider Review: " My #UZURV driver was very helpful, making room in her backseat for my service animal, had a bubbly and cheerful attitude, and ensured the was A/C on a good setting." - @JTAFLA #ADA #Paratransit Rider

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13 Nov 1856743833461031096

Rider Review: " My #UZURV Driver was Amazing. She has the best attitude. She always has a smile on her face. I enjoy my rides with her and would love to have her again as my driver." - @JTAFLA #ADA #Paratransit Rider

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12 Nov 1856381447780610320

Rider Review: "My #UZURV driver was amazing she had a really great attitude. She was very professional and knew how to treat people. I am really pleased with her service." - @JTAFLA #ADA #Paratransit rider

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11 Nov 1856019241121480753

Rider Review: "My #UZURV driver provided exceptional service and didn't try to provide assistance I didn’t need or request. He was just there to be of service on my terms. His service was stellar. Please convey this to him in whatever manner is appropriate." - UZURV Rider

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8 Nov 1854931978157519193

Rider Review: "My #UZURV driver was well dressed, engaged in great conversation, and arrived in a car that was immaculate. He did a really good job, and for that, I am very thankful." - @RideSacRT #ADA #Partransit Rider

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7 Nov 1854570004676595989

Rider Review: "My #UZURV driver was one of the best drivers I have ever had with PACE. This driver made my day and I appreciate the wonderful service he provided on this trip." - @PaceSuburbanBus #ADA #Paratransit

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6 Nov 1854207335343808918

Rider Review: "My #UZURV driver was on time and very safety conscious. He assisted me from the door to the bus and back to the door from the bus. I greatly appreciated my driver!" - @PaceSuburbanBus #ADA #Paratransit Rider

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5 Nov 1853844790774735140

Rider Review: "My #UZURV driver got out of the vehicle, approached me, asked for my name, and introduced himself. He provided impeccable door-to-door service. His car was exceptionally clean and well-maintained." @valleymetro #ADA #Paratransit Rider

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2 Nov 1852742505168601204

Rider Review: "I want to compliment my #UZURV driver for treating me with the utmost respect. He treated me with dignity and respect and was a true gentleman. I greatly appreciated the kindness and empathy. He made my day a lot better." - @mtamaryland #ADA #Paratransit Rider

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1 Nov 1852442740107153779

Rider Review: "I had a very good experience with this driver, he was very courteous and his car was very clean, #UZURV the driver was good and drove well." - @ChesterfieldVa #ADA #Paratransit Rider

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11 Oct 1844860527836602515

Rider Review: "My #UZURV Driver was exceptional - very kind and thoughtful. He was great and personally waited for me to get ready. His vehicle was clean and he made sure I was safe." - @COTABus #ADA #Paratransit Rider

Most major mobility platforms are Adaptive-ready

Through direct API integration with UZURV, enabling...

Integrated Disptach

Real-time Ride Status

Transparent Reporting

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Let us know if you'd like to connect with other industry leaders already using an Adaptive TNC.