Using an Adaptive TNC in paratransit

Ask someone you know:

Learn more about enhancing mobility independence and improving agency key performance indicators.

MDOT MTA

Ask about verified 25% per-trip cost savings, 97%+ on-time performance, and how supplemental service and rider choice programs served more than 30k monthly trips.

Palm Tran

Learn how the addition of UZURV quickly relieved pressure on service and helped improve on-time performance and lowered per-trip costs on average across the entire ADA paratransit program.

Trimet

Find out how the program found a collaborative provider to improve flexibility in ADA paratransit service, achieve year-to-date 97.8+% on-time performance (no later than 15 minutes), and continues to expand utilization.

COTA

Discover how a multi-year rider choice program delivered consistent performance and flexibility in a time of major change.

JTA

Learn about the strong performance in JTA's innovative Rider Choice program and how it led to support of prime contractors in ADA supplemental service in a time of need.

Indy Go

Get insights on how UZURV supported and participated in the Agency’s successful and comprehensive FTA triennial audit and review.

Inquire about how UZURV and SacRT completed a successful and comprehensive FTA triennial audit and review.

Pace logo

Learn more about a collaborative partnership, strategic use in ADA supplemental service, and full Trapeze integration helped quickly improve overall agency paratransit performance.

Go Durham

Hear how GoDurham saved 30% on per-trip costs while achieving significantly improved Rider satisfaction.

Marta

Find out about the rapid launch that supported the operating company with a flexible network of fully FTA-compliant drivers, and the immediate results for program performance.

MBTA

Discover how a collaborative partnership with MBTA led to success after UZURV became a non-dedicated service provider (NDSP) in Boston.

Valley Metro

Get the story on how flexible service provided stability and consistency through contract transitions in ADA paratransit and Rider Choice.

RTC

Uncover how RTC achieved 99+% Agency Reported On-time Performance (OTP) and 100% Appointment OTP with UZURV's service.

Let us know if you'd like to connect with other industry leaders already using an Adaptive TNC.

Ensuring riders have access to safe, door-to-door service with FTA-compliant drivers on every ride

EVERY UZURV driver is fully FTA-compliant and must pass rigorous drug & alcohol screening and background checks before driving.

EVERY UZURV ride is monitored in real-time by our operations team.

EVERY Rider and Driver can reach an Operations team member at any time during a ride.

Delivering exceptional service (while also reducing paratransit trip costs)

JTA

98%

On-time Percentage

56%

Cost ReductionPer Trip

JTA achieved a net average trip cost of $24.39 per trip, which is 56% below the post-COVID average cost per trip.

Read Case Study

“Using an adaptive transportation network company like UZURV has improved our key metrics for SacRT GO, including customer satisfaction.”

— Henry Li, CEO SacRT

The Adaptive TNC model gives Riders more dignity through mobility...

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And communities are talking about the impact

UZURV Follow 1,412 3,476

uzurv
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19 Feb 1892257948270747763

Rider Review: "I would like to thank several drivers for going above and beyond for me during my trips last week. All the drivers are kind, prompt, and take extra care when arriving at my destination to ensure she gets into the building safely." - @valleymetro #Paratransit Rider

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17 Feb 1891533147830972576

Rider Review: "My #UZURV driver was very kind and extremely helpful; he went beyond my expectations to assist me in and out of the car due to the snow. He is extremely professional." - @mtamaryland #ADA #Paratransit Rider

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15 Feb 1890808294756782568

Rider Review: "My driver was very polite, courteous, friendly, and helpful, and he drove very well. She was happy since this was her very first time scheduling with #UZURV." - #ADA #Paratransit Rider

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13 Feb 1890083787561750773

Rider Review: "I am very impressed with UZURV's service and am thankful for all the drivers I've had for providing him with great service also. We have made him very happy." - @COTABus #ADA #Paratransit Rider

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11 Feb 1889358815100817530

Rider Review: "#UZURV drivers are respectable and courteous; open car doors for you, especially when you have canes or crutches. Comfortable, safe ride, they don’t mind you giving them directions. The main thing is they come quickly to pick you up" - #ADA #Paratransit Rider

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10 Feb 1888743939328336354

Rider Review: "My #UZURV driver is very good. She handled every request for me. She provided excellent door-to-door service and also helped me with their bags." - @PaceSuburbanBus #ADA #Paratransit Rider

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9 Feb 1888389601779208677

Rider Review: "The driver was professional. He was keeping a proper distance between vehicles. I had a nice conversation with the driver. I felt really safe with the driver." - @valleymetro #ADA #Paratransit Rider

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8 Feb 1888018406122663949

Rider Review: "I want to commend my #UZURV driver, he is very punctual and polite, along with being helpful with assisting me. I really appreciate his service and hope that others will follow his lead." - @MARTAtransit #ADA #Paratransit Rider

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18 Jan 1880636266145775850

Rider Review: "I just had to let you know my #UZURV driver went above and beyond. She was excellent and deserves all the recognition in the world. She's very professional and by the book. It was a very enjoyable experience" - @dartmedia #ADA #Paratransit Rider

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17 Jan 1880361202028581358

Rider Review: "The #UZURV Ride app is awesome, within minutes my ride was there to pick me up. I knew where the driver was because there was a map that showed his location, blew my mind." - @mtamaryland #ADA Paratransit Rider Thaddeus W.

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16 Jan 1879939170832912698

Rider Review: "My #UZUZRV Driver recognized that I did not need assistance, so when I asked her to make sure her front passenger seat was all the way forward, she did that instead of trying to give me help I didn’t need." - @GRTCTransit #ADA #Paratransit Rider

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15 Jan 1879549100305121479

Rider Review: "I want to share how patient, kind, and super knowledgeable Paula & Suavé were while helping me navigate the new rider app." - #ADA #Paratransit Rider Timothy L.

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15 Jan 1879329908008071406

Rider Review: "I just want to let you know I thank you so much for getting me my ride today. He was a wonderful driver. It was such a pleasant ride home. Thank you so much for all your hard work. I just think #UZURV is great." - @PaceSuburbanBus #ADA #Paratransit Rider

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13 Jan 1878911650725614011

Rider Review: "My #UZURV Driver provided proper door-to-door service and helped me the whole time - @PaceSuburbanBus #ADA #Paratransit Rider

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12 Jan 1878461935810744637

Rider Review: "My #UZURV driver, Dalton, had excellent driving skills when we were in traffic and had a great attitude." - @PaceSuburbanBus #ADA #Paratransit Rider

Most major mobility platforms are Adaptive-ready

Through direct API integration with UZURV, enabling...

Integrated Disptach

Real-time Ride Status

Transparent Reporting

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Let us know if you'd like to connect with other industry leaders already using an Adaptive TNC.