Using an Adaptive TNC in paratransit

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Learn more about enhancing mobility independence and improving agency key performance indicators.

MDOT MTA

Ask about verified 25% per-trip cost savings, 97%+ on-time performance, and how supplemental service and rider choice programs served more than 30k monthly trips.

Palm Tran

Learn how the addition of UZURV quickly relieved pressure on service and helped improve on-time performance and lowered per-trip costs on average across the entire ADA paratransit program.

Trimet

Find out how the program found a collaborative provider to improve flexibility in ADA paratransit service, achieve year-to-date 97.8+% on-time performance (no later than 15 minutes), and continues to expand utilization.

COTA

Discover how a multi-year rider choice program delivered consistent performance and flexibility in a time of major change.

JTA

Learn about the strong performance in JTA's innovative Rider Choice program and how it led to support of prime contractors in ADA supplemental service in a time of need.

Indy Go

Get insights on how UZURV supported and participated in the Agency’s successful and comprehensive FTA triennial audit and review.

Inquire about how UZURV and SacRT completed a successful and comprehensive FTA triennial audit and review.

Pace logo

Learn more about a collaborative partnership, strategic use in ADA supplemental service, and full Trapeze integration helped quickly improve overall agency paratransit performance.

Go Durham

Hear how GoDurham saved 30% on per-trip costs while achieving significantly improved Rider satisfaction.

Marta

Find out about the rapid launch that supported the operating company with a flexible network of fully FTA-compliant drivers, and the immediate results for program performance.

MBTA

Discover how a collaborative partnership with MBTA led to success after UZURV became a non-dedicated service provider (NDSP) in Boston.

Valley Metro

Get the story on how flexible service provided stability and consistency through contract transitions in ADA paratransit and Rider Choice.

RTC

Uncover how RTC achieved 99+% Agency Reported On-time Performance (OTP) and 100% Appointment OTP with UZURV's service.

Let us know if you'd like to connect with other industry leaders already using an Adaptive TNC.

Ensuring riders have access to safe, door-to-door service with FTA-compliant drivers on every ride

EVERY UZURV driver is fully FTA-compliant and must pass rigorous drug & alcohol screening and background checks before driving.

EVERY UZURV ride is monitored in real-time by our operations team.

EVERY Rider and Driver can reach an Operations team member at any time during a ride.

Delivering exceptional service (while also reducing paratransit trip costs)

JTA

98%

On-time Percentage

56%

Cost ReductionPer Trip

JTA achieved a net average trip cost of $24.39 per trip, which is 56% below the post-COVID average cost per trip.

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“Using an adaptive transportation network company like UZURV has improved our key metrics for SacRT GO, including customer satisfaction.”

— Henry Li, CEO SacRT

The Adaptive TNC model gives Riders more dignity through mobility...

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And communities are talking about the impact

UZURV Follow 1,371 3,464

uzurv
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Rider Review: "My #UZURV Driver's service was excellent. She went out of her way to have my name on a whiteboard so I knew what car she was in and who my ride was with. I think that was simply marvelous!” - @trimet #ADA #Paratransit Rider

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12 Dec 1867253344588206084

Client Review: "All the drivers are kind, prompt, and take extra care when arriving to ensure she gets into the building safely. Please pass along, not only Irene's but us here at Valley Metro's appreciation for the continued excellent service to all clients." - @valleymetro

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11 Dec 1866890899554246792

Driver Review: "UZURV has been instrumental in helping me manage my bills and pay my school fees. Driving with UZURV is always a wonderful experience. I appreciate the safety and the relaxed atmosphere that allows me to drive without feeling rushed." - @mtamaryland #UZURV Driver

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10 Dec 1866528586598904198

Rider Review: "My #UZURV driver not only waited a few minutes for me, she actively looked for me and found me. Plus, she's really fun! A great conversationalist. She made my medically bad-news, crappy, morning bright." - @MBTA #ADA #Paratranit Rider

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9 Dec 1866165960928907701

Rider Review: "My #UZURV driver for my last night pick up. The driver was prompt as in right on time. He was very personable and professional. He exemplified exceptional customer service. He is the type of driver that you wish you could have every trip!" - @PaceSuburbanBus Rider

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6 Dec 1865078984712520014

Rider Review: "My #UZURV driver was so nice on my trip today. I left my phone and he took the time to go back and return it. Overall, I am very happy with the service." - @mtamaryland #ADA #Paratransit Rider

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5 Dec 1864716399098073258

Rider Review: "I want to express my gratitude for my fantastic experiences riding @GRTC #Paratransit so far. I'm going to recommend them to everyone I know. I truly appreciate all the help they’ve provided." - @GRTCTransit Rider Donna M.

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4 Dec 1864354206854918371

Rider Review: " I have the utmost respect for Paula [UZURV Support]. She goes above and beyond, and I wanted to make sure she knew that she is THE best at what she does. Just from talking to her, my frustrations calmed completely." - @mtamaryland #ADA #Paratransit Rider Mike G.

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3 Dec 1863991640957833712

Rider Review: "I’m so happy to have a clean van to get into. Thank you so much. My Highland crossing driver Pedro who dropped her this morning was very nice.” - @dartmedia #ADA #WAV #Paratransit Rider

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2 Dec 1863629315490955592

Rider Review: "My #UZURV driver was a gentleman and provided excellent service! I was having lunch with coworkers and was thankful he arrived on time and transported me safely!" - @JTAFLA #ADA #Paratransit Rider Donita B.

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29 Nov 1862516871968211356

Rider Review: "No rain, no hail, no sleet, no snow. The #UZURV driver will come to pick you up and take you where you have to go." - Lovely slogan written by @mtamaryland Rider Donna

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29 Nov 1862297675720216683

Rider Review: "My #UZURV driver really does his job right. He was helpful and kind, and his vehicle was very clean. I would give this driver a 100% on meeting the expectations of great service." - @RideSacRT #ADA #Paratransit Rider

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27 Nov 1861879421025628187

Rider Review: "My driver last night was outstanding. He pulled up and immediately identified himself. His car was very clean and offered me assistance when we got to my house. He is a perfect example of an outstanding #UZURV driver.” - @RideSacRT #ADA #Paratransit Rider

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25 Nov 1861067321755713663

Rider Review: "I was having a very stressful morning, the driver was very considerate, very kind, and showed real empathy and concern. It made me feel secure and very cared for. I appreciate the professionalism" - @mtamaryland #ADA #Paratransit Rider

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23 Nov 1860370228259033292

Rider Review: "I want to express how happy I am with the customer service from my #UZURV driver. The driver was very courteous and willing to help, he exhibited great customer service." - @mtamaryland #ADA #Paratransit Rider

Most major mobility platforms are Adaptive-ready

Through direct API integration with UZURV, enabling...

Integrated Disptach

Real-time Ride Status

Transparent Reporting

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Let us know if you'd like to connect with other industry leaders already using an Adaptive TNC.