FOR IMMEDIATE RELEASE
RICHMOND, VA., December 9, 2025 — UZURV has joined METROLift as a new service provider, offering a flexible, fully vetted driver network that meets local, state and federal requirements, including FTA-compliant drug and alcohol testing. With UZURV’s support, METROLift can better serve riders across Houston and the surrounding service area by providing more reliable trip options, especially during high-demand times.
UZURV provides METROLift an additional option to assign trips as a provider integrated within the agency’s ADA paratransit program. The goals of the partnership are improved program efficiency and rider satisfaction.
“Our goal is to ensure that every METROLift customer can travel with confidence, respect and dignity,” said Michael Andrade, Vice President of Specialized Transit Services. “UZURV shares that vision, and this partnership helps us deliver more consistent, dependable service well into the future. By working together, we’re creating lasting improvements that will benefit riders for years to come.”
“The commitment by METRO leadership and staff to continue to innovate and improve access to high quality mobility options for Greater Houston is clear.”
—Ned Freeman, UZURV CEO
UZURV created a new network of fully compliant drivers in just 41 days and began providing service on November 18, seamlessly integrating with RideCo, the transit technology platform leveraged by METRO, to immediately strengthen METROLift’s ability to serve the community. This rapid launch not only expands service capacity but ensures riders experience more dependable, timely trips. Drivers on the UZURV network are specially onboarded to understand the needs of individuals with disabilities and to provide service with patience, professionalism and care. Their customer-first approach helps riders feel supported, valued, and confident throughout their entire journey — from booking a trip to arriving at their destination.
“The commitment by METRO leadership and staff to continue to innovate and improve access to high quality mobility options for Greater Houston is clear,” says Ned Freeman, Chief Executive Officer of UZURV. “We will work hard to live up to that promise as we provide service for riders across the Houston region.”
Riders, caregivers and advocates that want more information about how UZURV works for paratransit riders, and to see answers to frequently asked questions, can get more information here: https://uzurv.com/rider-hub-houston/
About UZURV
Mobility independence is for everyone. UZURV helps communities lower the cost of transportation for people with mobility challenges while delivering highly reliable service that appropriately meets the needs of each rider. UZURV’s Adaptive Transportation Network Company (Adaptive TNC) model is leveraged by 45 organizations across the country, including ten of the top twenty largest ADA paratransit programs by passenger volume. Drivers provide riders on-time, door-to-door service and are highly qualified, including drug and alcohol screenings that meet FTA standards.
UZURV is built on an Assisted Mobility Platform that simplifies the operation and management of mobility services, covering onboarding, compliance, dispatching, and monitoring of transportation providers. UZURV was founded in 2017 and is based in Richmond, Va. For more information about UZURV, visit https://uzurv.com/.