Ride With UZURV
Reliable, Quality Transportation at Your Door
Whether it’s getting to work, going shopping, visiting family or some other errand, everyone, including older adults and people with disabilities, need and deserve reliable transportation that is safe, accessible and easy to use.
UZURV provides reliable on-demand and pre-scheduled transportation in clean and comfortable private vehicles with highly qualified drivers with the right training to support riders who need extra assistance.
Transportation you can trust
- All drivers pass detailed background checks and required substance abuse testing protocols. See our Zero-tolerance policy.
- Every Driver and Customer Service Representative completes role-specific training to meet the specific needs of all customers. This includes older adults, people with disabilities, people who need door-to-door assistance, people traveling with service animals, and people with less obvious disabilities and service needs. See our Non-discrimination policy.
- All vehicles are inspected and must meet all applicable federal, state, and local transportation laws and regulations.
- In many locations, UZURV also provides transportation for people who require wheelchair-accessible vehicles.
- UZURV Staff monitors every trip to ensure safety and quality of service, aided by our technology’s real-time tracking and safe driving metrics.
- The UZURV Customer Service Center is available during all service hours. You can reach us by emailing ridersupport@uzurv.com or through the UZURV Ride app. For guidance specific to your location, including how to file a complaint about service, check out this page on state-specific information.
What is UZURV and Where do We Operate?
UZURV’s service is available in many communities across the country, including direct rider choice programs, partnerships with public transit agencies, paratransit providers, local communities, non-emergency medical transportation (NEMT) providers, healthcare providers, and other organizations. Each region has its own days and hours of operation, procedures for booking trips, service policies, and fares.
For more specific and detailed information, visit How Riding with UZURV Works.
The list of UZURV-operated transportation programs is growing all the time. For more information, you can also email the UZURV Rider Support Team.
Important Information on Cancellations and No-Shows – See UZURV’s Rider Policy Page.
Results
What UZURV Delivers
Since its founding in 2017, UZURV has provided more than a million trips to older adults and people with disabilities in a host of towns and cities throughout the country. Here is a snapshot of what UZURV riders and sponsoring organizations are experiencing every day with UZURV.
98.4% of trips provided on-time.
100% of trips monitored in real-time by UZURV Customer Service employees using UZURV’s state-of-the-art service monitoring technology.
Overall customer satisfaction levels that are 40% higher than for traditional advanced-reservation, shared-ride paratransit.
“I love it! It’s an updated service, and it’s good for everybody. The door-to-door service is first class, always on time."
– Ernest C.
“I love riding with UZURV because of the excellent customized service they provide.”
– Meta W.
“They’re not treating you like a number. They’re treating me like an individual, not like an old lady. It’s the best program in the world.”
– Shirley B.
WHAT UZURV DRIVERS ARE SAYING
“A good thing about UZURV is you know your customers, and they know you.”
Yoana H.
UZURV Driver
“It’s a privilege to help the people that are in need. That’s what’s most important.”
Daryl H.
UZURV Driver
“I get a lot of sense of fulfillment in helping the riders.”
Wendi T.
UZURV Driver
WANT TO LEARN EVEN MORE?
To learn even more about why UZURV exists and how we serve the needs of riders, drivers and our transportation partners, check out our informative four-part blog series: “What is UZURV, and Why Does it Matter?”
